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PHILIP PAGANO

40 Crooked Pine Drive, Medford, New York 11763


631.758.8428 ~ 631.880.9468
ppagano1@optonline.net

TELECOMMUNICATIONS OPERATIONS MANAGER

QUALIFICATIONS PROFILE
- A well-experienced and versatile senior-level manager, offering 20 years
technology background, encompassing more than 12 years of management and teleco
m experience in providing effective comprehensive services, solutions and applic
ations to clients in a variety of industries
- Demonstrate ability to lead and coach multidisciplinary teams, which max
imize performance and improve work processes toward accomplishment of corporate
goals and objectives through allocating appropriate resources and fostering team
work and motivation
- Adaptable and flexible to work within deadline-driven environments combi
ned with proven expertise in marketing, business case development, sales, projec
t development and management, financial analysis and budgetary skills
- Possess composed demeanor, good judgment/problem solving skills, and pro
ven aptitude at diplomatically facilitating discussions and negotiations that un
derstand the value of working together toward a common goal
- Proficiency with various software applications programs, including Micro
soft Word, PowerPoint, Excel, Project and Outlook

CAREER BACKGROUND
Emerson Network Power, Medford, NY
National Integration Manager (US) 2008
- Managed the hiring, training, developing of staff while managing perform
ance of the integration team and implementing customers policies, priorities and
applicable requirements
- Rendered prompt, objective coaching, counseling and technical support fo
r the installation and acceptance testing of all optical transport network relat
ed equipment (Fujitsu DWDM, Lucent DMX, Cisco 15454, Ciena core directors, OTDR/
FC testing)
Telecommunications Consultant/Regional Manager (Northeast) 2006-2008
- Executed project management and on-site technical support for Juniper, R
CG, Intelly’s Corp and AT&T wireless, with projects such as equipment installation a
nd acceptance testing of Cisco routers and catalysts systems in AT&T Wireless co
mpanies
- Conferred with engineers, central-office managers, contracted vendors an
d AT&T NOC centers to manage multiple installation projects in the Northeast
- Allocated appropriate workforce to complete the installations and accept
ance testing within the project’s time frame, budget and in accordance with AT&T’s TP760
0 standards and guidelines
AT&T Network, Huntington, NY
Operations Manager (Field Services) 1999-2006
- Executed hands-on management in overseeing facilities for 15 NYC/ Long I
sland Nodes (HVAC, AC/DC power /emergency power/fire suppression/disaster recove
ry process) along with the rebuilding of lower Manhattan’s after the 9/11 disaster
- Developed a unique business case and planned the meticulous design and m
anagement for the roll-out of a fiber based LSO ring project that eliminated all
network side Type-II service for AT&T that generated a recurring annual access
savings of nearly $9M
- Coordinated daily network operations management and escalations, with re
sponsibilities including but not limited to workflow management; technological,
operational and business management structures to the end-to-end project executi
on and completion; implementation of strategies; customer satisfaction evaluatio
n; project management; and maintenance, installation, provisioning and outside p
lant of all transport related systems and services
- Led 51 direct reports along with numerous cross-functional teams to ensu
re success of all DMOQs and objectives that have been established by AT&T’s business
leaders
- Assisted 2 field supervisors and 10 installation technicians responsible
for all quality network/customer installs
- Directed a team of 1 field supervisor and 15 field technicians responsib
le for coordinating with the Network Management Center and the Network Control C
enter for all customer and network troubles on a 24/7 basis
- Managed AT&T Local non–union workforce in attaining mean-time-to-repair (MTT
R) of less than two hours for all maintenance troubles in Long Island and White
Plains regions
- Supervised a team of five engineers assigned in designing, estimating, c
onstructing and maintaining all aerial and underground fiber and copper faciliti
es in Long Island, White Plains, Brooklyn and Queens areas
- Built a remote test center in Melville, New York to access all network/c
ustomer equipment while managing two field supervisors, two contracted local-3 f
oreman and 15 union local-3 field technicians assigned to all new circuit provis
ioning and testing (Network Capacity and Local Private Line) of T1-OC192C to obt
ain 98% OTP
- Constructed a network training lab in Melville, New York for technicians
intended to complete their training checklists, simulate network troubles, obse
rve circuit rolls, check suspect circuit packs before shipping back to the vendo
r, suggest new ring designs and assess new technologies
- Facilitated presentations with sales and potential customers, and met wi
th customers to settle any issues that emerged ranging from DS0 to OCX Accurings
- Worked closely with outside plant engineers responsible for all new opti
cal ring designs and routes for all customer and backbone rings, and discussed w
ith network engineering group on all unique customer and backbone designs
- Conferred with customers, vendors and Tier II groups to resolve chronic
maintenance issues and customer problems
- Performed proper identification and conveyed to customers and vendors al
l circuit testing and accepting being made
- Created formal training matrix in order to determine strengths and weakn
esses of every technician in the group and areas for improvement
- Planned the rotation between job duties to cross train all technicians w
hile coordinating with equipment vendors for in-house training on all new networ
k and test equipment
- Conceptualized an optical budget template for all equipment currently be
ing installed by AT&T; formed acceptance testing procedures for Lucent/Cisco Opt
ical Transport equipment, Marconi Disc*s TR-303 RDT’s and Adtran channel banks; and
designed equipment specific installation checklists to ensure quality control of
all new installs
- Developed a preventive maintenance program for all major NY Nodes, and p
repared detailed MOPs for all possible network-servicing events
- Managed LECs to test and accept facilities along with multiple provision
ing centers dealing with access circuit rolls and circuit test acceptance
- Permitted all local RFPs for proposed projects, and secured capital trac
king budget for network installs and outside plant projects
- Introduced new PCNs to streamline processes while planning business case
s based on expected revenue and access savings; awarded for contractor bid packa
ges to local construction and cable companies
EARLIER CAREER
Teleport Communications Group, Two World, Trade Manhattan, NY
Maintenance Manager 1998-1999
Bell Atlantic, Commack, NY
Outside (Plant Construction) 1997-1998
Brookhaven National Laboratory, Upton, NY
Technical Supervisor (High Flux Beam Reactor, Instrumentation Group) 1990-199
7
Principal Electronic Technician (High Flux Beam Reactor) 1987-1990
Standard Micro Systems Corporation, Hauppauge, NY
Senior Equipment Technician 1983-1987

EDUCATION
Bachelor of Science in Science, Math and Technology, SUNY Empire State College,
NY 2006
Concentration in Telecommunications Management
Digital Electronics Accreditation, DeVry Technical Institute, NY 1988
Digital Computer Technology, Suburban technical School, NY 1984

TRAINING
- Fujitsu Fastwave 7500 DWDM; JDSU TB8000 OTDR and FC Testing 2008
- Cisco 15454; Lucent DMX 2004
- AC/DC Power 2003
- Wavestar Optical Line System OLS 2002
- Lucent Anymedia; Tellabs Titan 5500; Acterna T-berd 2000
- Lucent FT-2000; Marconi Disc*s 1999
- TTC T-berd; Introduction to Fiber Optics; AT&T Fast Start; T1/T3 basics
1998
- Electrical Safety; Lock out/Tag out; Hazardous Waste Training; Contamina
tion Performance 1997
- Radiological Worker 1996
- Honeywell Controllers 1995
- Principles of Programmable Controllers; AMS Response Time Testing; Press
ure Safety Training;
Team Work and Diagnostic Skills Training 1994
- National Instruments Lab Windows 1993
- Veeco, ION Implantation 1985
- Veeco, High Vacuum and Helium Leak Detector; Pacific and Western, Plasma
Enhanced
LPCVD Systems School; Leitz, Optical Inspection 1984
- Eaton’s, Kasper Coaters 1983

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