KENNETH BECHTEL

2232 Talladega Court, Sparks, Nevada 89436

(775) 626 1693
KennethABCO@hotmail.com

GENERAL MANAGER
A dynamic and energetic executive with broad business and management experience
seeks an opportunity to contribute significantly towards operational performance
and business development in a progressive company. Identifies, develops, and i
mplements growth strategies that increases productivity, improves financial perf
ormance and enhances customer service. Results-driven and innovative with excep
tional organizational skills.
- Proven skills in budget management, contract negotiation, project develo
pment, quality control, marketing, staff training and relationship building
- Recognized by executive staff as a dependable leader with excellent prob
lem-solving expertise and proficiency in maximizing resources and in motivating
teams to deliver peak performance
- Thorough, detail- and process-oriented with strong follow-through skills
; sincere and honest with high level of personal and professional integrity

Core Competencies
General Management
Profit & Loss Responsibility ~ Budgeting & Financial Control ~ Operational Contr
ol & Improvement ~ Team Management & Supervision ~ Training & Development
Business Development
Strategic Planning ~ Identifying & Executing Strategic Acquisitions ~ Orchestrat
ing & Accelerating Revenue Growth & Profit Improvement ~ Planning & Implementing
Reorganizations ~ Purchasing & Forecasting

PROFESSIONAL EXPERIENCE

Wal Mart ~ Reno, NV

OPERATIONS MANAGER 2001-Present
Continuously and accurately plan, prepare, supervise, review and evaluate operat
ions to maximize production, profitability and execution of the operating area,
implement company programs and manage inventory and quality of the area. Comply
with loss prevention, risk control and quality assurance procedures; ensuring a
safe and compliant work environment. Responsible for interviewing, hiring, tra
ining, developing, coaching and the performance appraisal process for all hourly
associates, supervisors and managers. Support open communication to all Associ
ate concerns and supplying decisions and resources that facilitate problem resol
ution.
Key Contributions:
- Meets and exceeds distribution and transportation goals and objectives i
n all areas involving safety, quality, productivity, asset utilization, Level of
Service (LOS), and people measurements
- Supports Company and Divisional growth by participating in the process o
f recruiting external management talent and mentoring Managers within the facili
ty
- Ensures quality and productivity goals are met on a daily basis
- Focuses on the facility's store service mission and ensures above standa
rd Customer Service by managing the scheduling of Management, Supervisors and as
sociates and by maintaining high level of quality relationships with stores and
internal and external customers
- Follows established company policies, procedures, guidelines and local,
state and federal laws for managing and maintaining all personnel related docume
nts and employment practices
- Conducts analysis of records, reports, and documents to meet company ope
rational expectations; checks and evaluates profit and loss statements, budgetin
g, manpower forecasting, and capital expenditures

Holland America Westours/Gray Line ~ Fairbanks, AK

DIVISION MANAGER 1995-2001
OPERATIONS MANAGER 1995
OPERATIONS SUPERVISOR 1992-1994
Oversaw all aspects of business operations, including motor coach operations, Yu
kon dayboat tours, and the Gold Dredge #8 attraction. Reviewed and executed stra
tegic operations development to passenger flows, foodservice and logistics, sche
duling, and tour content. Provided primary direction to employees and personnel
assigned to multiple operations. Organized and presented successful dispatch and
coordination of motor coaches as well as drivers for charters and tours. Utiliz
ed and implemented safety policies, accounting procedures, and employee recordke
eping techniques. Coordinated schedules, assigned drivers for tours and delegate
d work assignments; organized equipment and staff needs with planned schedules a
nd charters.
Key Contributions:
- Achieved maximum efficiency and profitability of all operations while si
multaneously achieving superior customer service
- Applied and utilized driver tracking system to provide real time feedbac
k to drivers, resulting in instant performance development
- Successfully supported and established new attraction start-ups and cont
inued downtown shuttle operation resulting in positive approval from local gover
nment agencies, secured additional funding for the project from visitorâ⠬⠢s association
- Amplified overall charter revenues by 350% through aggressive marketing
and high quality service
- Received consistent customer service and satisfaction ratings; obtained
Outstanding Customer Service Award

EDUCATION
Bachelor of Arts in Business Administration
Bachelor of Arts in Biology
Pacific Lutheran University, Tacoma, WA

TECHNICAL PROFICIENCY
Microsoft Office Applications: Word, Excel, PowerPoint ~ HTML