Narda T.

Gordon
241-07 Mayda Road
Rosedale, NY 11422
917-373-7209
OBJECTIVE: Obtain a position as a Healthcare Manager in a company where I can u
tilize my education and expertise in revenue cycle and practice management.
QUALIFICATIONS:
Instrumental in increasing reimbursement and lowering account receivables. Skill
ed at analyzing financial data to improve insurance collections. Knowledgeable o
f non-par and par provider billing; Strong leadership skills, Great at investiga
ting billing problems and formulating solutions, working knowledge of PowerPoint
, excel and Touchpoint reporting program.
EDUCATION:
2010-present Mercy College- MA Healthcare Administration- Expected Graduation S
pring of 2011
2006-2008 SUNY Old Westbury College - BS Sociology
2000-2004 Nassau Community College a" AAS Liberal Arts
Certificates:
2008 Successful Spine Coding
EMPLOYMENT
3/2009-3/2010 Revenue Cycle Management Account Manager Hauppauge, NY
Increasing clientsa revenue 10% by monitoring and analyzing denial trends, and a
lso training their non-clinical staff on a more efficient way to work. Setting
realistic monthly financial goals for each team to reach. Weekly discussions wit
h team leads and assistant mangers on projects that I designated to be completed
. Monitoring charges and payments billed by the practice on a daily basis. Revie
wing practice reports, comparing current month to prior month averages to determ
ine trends and underperformance. Prepare action plans to get accounts back on tr
ack. Yearly fee schedule review. Quarterly site visit with clients to go over fi
nancial and operational performance. Review and negotiate contractual agreements
and non participating reimbursement. Evaluate claim that exceeds appropriate st
ate guidelines.
12/2008-2/2009 Innovative Anesthesia Solutions Office Manager Great Neck, NY
2/2008-11/2008 Business Dynamics Limited Claims Auditor Garden City, NY
Evaluate claim status that exceeds appropriate state guidelines, evaluate paymen
ts and identify reimbursement issues. Keeping accounts receivable in check by ru
nning reports and spreadsheets for review. Ensuring timely payment and challenge
timely filing delays. Writing first and second level appeal for all insurance c
ompanies including workers compensation/no-fault.

9/2002-6/2008 Hillcrest Radiology Associates Senior Biller Jamaica, NY

Supervising a group of seven experienced medical billers on a daily basis, train
ing new hires and retraining of current staff on how to write appeals to the ins
urance companies and effective ways to bill/collect. I kept track of the work fl
ow by running monthly accounts receivable reports and delegating the work. Appea
l denial and payments from the insurance companies on behalf of the doctors. Dea
ling with Medicare, Medicaid, Workers Compensation and No-fault and Commercial i
nsurance by following there guidelines and making sure that the doctoras are bei
ng reimbursed according to their fee schedule. Credentialing of the doctors, Neg
otiating payments with patients and insurance companies.
1999-2002 Professional Billing Control Biller/Collector Freeport, NY
Coding, posting payments and charges, helping patients with billing questions, a
ppealing denials from insurance companies, patient collections, follow-up. Deali
ng with the doctors on a daily basis, training new employees, keeping up with mo
nthly quotas.

References Available Upon Request