SYED ASIF

235 Woodport Road, Apt C2 * Sparta, NJ 07871 * cellular phone (973) 997-6876
* Home phone (973) 512-2176. Email: sa38f1aa@westpost.net

CUSTOMER SERVICE/CALL CENTER & BUSINESS ADMINISTRATION PROFESSIONAL

"Focused professional with the desire and willingness to learn and tackle new re
sponsibilities"
EXECUTIVE SUMMARY
Results-oriented, highly driven and exceptionally motivated professional with mu
ltifaceted skills in corporate and professional environments, combined with year
s of education, training and expertise in Supervising, Business Administration,
Customer Service and as a Call Center Supervisor.
KEY AREAS OF EXPERTISE

Administrative/Clerical
Customer Service
Supervision
Analytical/Technical
Business Administration

Complex Problem Solving

Mentoring/Guidance
Client/Public Interaction
Education/Training
Time Management

Oral/Written Communication
Coordinator/Coach
Call Center
Quality Assurance
Leadership

PROFESSIONAL PROFILE
PROVEN METHODOLOGY:
Ensured customer service and satisfaction is afforded highest attention and prio
rity.
Managed multiple timelines and projects paying attention to detail, organized an
d efficient.
Articulately conveyed intricate professional presentations; match the message to
the audience.
Successfully built and maintained key professional relationships; people person
with great interpersonal skills.
Proven record of training and motivating others to achieve immediate and long-te
rm goals.
Immaculate Supervisory/Leadership/Mentoring skills.
Ability to establish priorities and implement decision to make analytical and te
chnical evaluations.
Excellent oral and written communication skills.
Demonstrated interpersonal skills and proven analytical and technical expertise
and/or education.

DEMONSTRATED QUALIFICATIONS:
Dynamically and successfully interacted with clients, supervisors, subordinates
management and other individuals while working within a range of responsible lea
dership capacities for an array of diverse organizations.
Hard working, creative and energetic individual with excellent written and verba
l communication skills and an ability to take initiative. Proven team player wit
h customer focus, available days, evenings and weekends.
Demonstrated ability to streamline operations to increase productivity and compa
ny profit.
Skilled in developing strong rapport with customers through providing value thro
ugh individual consultation, helping the customer to analyze and solve process p
roblems.
Excellent qualifications in strategic planning with comprehensive knowledge of m
anagement, organizational development, team building and project execution.
Strong interpersonal skills. Able to function as a productive team member, lead
a team, or accomplish tasks without supervision. Mission oriented.
Proven ability to meet and exceed performance goals and optimize existing revenu
e streams. Excellent analysis skills.
Able to provide strategic guidance through analysis and data synthesis.
Proven expertise in identifying complex problems and reviewing related informati
on to develop and evaluate options and implement solutions.
PROFESSIONAL EXPERIENCE
Customer Service Coordinator August 2007 - June 200
8
BASF - Florham Park, NJ
Coordinated the sample processes, including domestic samples and samples to Cana
da through an oracle database for multiple segments of the organization using a
sap application for sale's professionals and distributors.
Provided expert advice and guidance for customers on the process and procedures
involved in furnishing their desired samples.
Served as liaison and point of contact between branches of the organization, cus
tomers and distributors.
Accomplishments:
Increased customer satisfaction ratio and department workflow structure.
Implemented and maintained an excel database of open work orders as a backup mea
sure and an oracle database of clients, making the entry process more manageable
and organized.

Customer Service Supervisor

March 2000 - November 2001
Kelly Broadcasting Systems - Orange, NJ
Served as customer service/call center supervisor and coach for company.
Managed workflow and assisted Call Service Representatives (CSR) in day-to-day a
ctivities, provided quality assurance management, resolved customer issues, ques
tions/concerns in a timely and professional manner.
Directed and mentored CSR's in coaching and training on product, billing and/or
or promotional issues.
Assisted in campaigns where I oversaw the day-to-day proceedings of the project
and helped track its daily progress through a database designed with Microsoft e
xcel.
Ensured policies and procedures were adhered to and in compliance with company's
guidelines.
Served as point of contact and expert on call monitoring software, which include
d analyzing of data.
Performed other duties and special project as required.
Accomplishments:
Assisted in creating MS excel database and charts for analysis.
Increased customer satisfaction ratio.

Customer Service Professional/Customer Service Lead June 1

998 - March 2000
Sky view World Media - Fort Lee, NJ
Provided leadership, supervision and administrative duties and attended weekly a
nd monthly staff meetings
Managed workflow and assisted Call Service Representatives (CSR) in day-to-day a
ctives, provided quality assurance management, programming, resolved customer is
sues, and questions/concerns in a timely and professional manner.

Addressed issues with team members on a regular basis regarding service, program
ming and billing matters.
Ensured policies and procedures were adhered to and in compliance with company's
guidelines.
Served as point of contact and expert on call monitoring software, which include
d analyzing of data.
Assisted customer's with new orders, billing issues and/or product questions.
Managed daily sales process by implementing best practices and meeting sales goa
ls.
Accomplishments:
Achieved customer service agent award of the month on numerous occasions.
EDUCATION/PROFESSIONAL DEVELOPMENT
Completed 3 years of college credits, NY November 2001 - August
2007
TECHNICAL SKILLS
Computer skills include MS Windows, Word, Excel, PowerPoint, Access, Internet an
d email.