Martin Kessler

Results-Driven Operations Manager Distribution/Shipping/Transportation

303-254-8159 mk4e2566@westpost.net
Denver, CO 80241
jresume.com / martinkessler linkedin.com/in/martykessler

STRATEGIC, RESULTS-DRIVEN LEADER with senior experience in operations; logistics

; expense and capital management; compliance with industry regulations and compa
ny policies; contract negotiations; labor relations; human resources; and sales
and marketing. Improved quality, efficiency and productivity; and obtained the
desired return while overseeing high volume, multi-million dollar hubs for FedEx
Ground, an industry leader that ships over 3.2 million packages daily business
to business and residential.
KEY COMPETENCIES: Strong customer focus; results-orientated; strong leadership,
analytical and decision-making skills; excellent communicator of company vision;
holds employees accountable for their work performance and behaviors; develops
and maintains workforce levels that promote high productivity; effective in chan
ging business environments (expansion, rapid growth, cut-backs and turnarounds).
CORE VALUES: Integrity; Supporting and Developing Team Members; Creating Win-Win
Partnerships with Clients and Vendors; Satisfying and Delighting Customers; Car
ing About Our Environment and Communities.
PROFESSIONAL EXPERIENCE
Senior Hub Operations Manager, FedEx Ground, Denver ~ 20022010
Oversaw development and execution of tactical plans that continuously improved
operational excellence (safety, production and service) and positioned the hub t
o achieve budget goals.
Created a culture of compliance to safety procedures, corporate policies and DO
T regulations.
Directed the expansion of the distribution hub to a state-of-the-art facility,
more than doubling production capabilities from 70,000 packages a day to 150,00
0 packages a day. Expansion was successful, completed ahead of schedule and und
er budget.
Developed, mentored and retained a best in class management team of 25 supervis
ors who reinforced the company brand, provided superior value and achieved excel
lence in service.
Led a workforce of 350 package handlers, effectively motivating, managing perfo
rmance and celebrating successes. Inspired employees through commitment and "rol
l your sleeves up" leadership, having progressed from package handler (college)
into senior management.
Reduced turnover by 50 percent for package handlers and maintained less than 10
percent for management by effectively communicating organizational goals and co
mpany vision.
Analyzed trends, monitored expenditures and created and implemented tactical pl
ans, leading hub to solid performance, including recognition as Divisional Hub o
f the Year.
Martin Kessler, pg. 2
Led a cohesive team that achieved ALL TIME bests in service, misload and injury
frequency while maintaining costs below budget FY10 achieved in a tight econom
y with a hiring strategy that placed package handlers in leadership roles as opp
osed to hiring/replacing supervisors.
 Maintained a positive environment, achieving ALL TIME lowest YTD turn-over FY10
, as a result of developing strong leaders and making effective staffing decisio
ns in preceding months, resulting in increased morale and commitment.
Led extra shifts to ensure customers were provided with excellent on-time servi
ce.
Empowered employees to do whatever it takes to make every customer experience o
utstanding.
Served as member of corporate FedEx market council to develop and implement inn
ovative customer service solutions, working with sales, marketing and regional m
anagement.
Winner of the FedEx Prestigious Five-Star Award
(Recognizing ethics and commitment)
FedEx Human Resources Excellence Award
FedEx Ground Divisional Hub Manager of the Year

Assistant Hub Manager, FedEx Ground, Memphis ~ 2000 - 2002

Directed the daily operations of a major distribution hub with primary focus on
the productivity, safety and service of the night sorts.
Led a workforce of 200+ employees and supervisors.
Analyzed key metrics and implemented plans to ensure all operational goals were
met.
Line Haul Manager, FedEx Ground, Memphis ~ 1998 2000
Achieved ALL TIME hub best metrics for accident frequency for FY99.
Oversaw the timely and safe dispatching of trailers throughout the FedEx networ
k.
Managed relationships with 25 independent contractors and their 75+ drivers and
ensured DOT regulations were met and that fleet safety programs were paramount.
Began career in transportation as a package handler while working on Post Baccal
aureate studies in Mathematics, and advanced. Was recognized as Sort Manager of
the Year in Chattanooga, TN and received Galen Award with BEST on-time service
in Bowling Green, KY terminal history.
EDUCATION
BS in Business, Marketing, University of Alabama
Post Baccalaureate Studies, Mathematics, University of Tennessee at Chattanooga
COMMUNITY INVOLVEMENT
CEO Club Membership ~ United Way Campaign Contribution and Leadership
Annual March of Dimes Walk Volunteer
Little League Baseball Association