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Timothy Grant Jones, CPCU, AIC, AIM, SCLA Gold

11586 S. Tumble Brush St.


Parker, CO 80134
Home phone 303-257-7757
Work phone 720-482-7069
Cell 303-725-0880
tj3d5d4e@westpost.net

Experience
2008 - Present
Liberty Mutual Agency Markets ? Assistant Claim Manager, Denver Claims Service C
enter Responsible for Property, APD ? Total Loss and support/intake functions i
n a fast paced Claim Service Center. Supervised 4 front line managers and playe
d an integral role in start up operation. Reduced over 90 salvage pending from
49% to 17% of total inventory, achieved 89.7% COR audit result in Property HO re
view. Developed dynamic claim intake procedure and agency liaison with field pr
oducers in our footprint of three Regional Companies. Position was eliminated 8
-24-09 due to reduction in force, and currently hold the position of property un
it leader.
Skills
Meeting Presentation, Strategic Planning and Organization skills, Microsoft Word
and Excel, Process Claims, Xactimate 24
2006-2008
Hawkeye Security Insurance - Property/APD Claims Unit Leader, Pewaukee, Wisconsi
n Responsible for all aspects of oversight of the first party technical claims u
nit. Duties include claim assignment, proper reserving, coverage review and dir
ection to ensure the equitable delivery of quality service to our customers whil
e achieving field claim office and unit goals. To accomplish this, I am developi
ng a team of specialists and generalists by identifying and enhancing skill sets
required to meet our objectives. Also responsible for field oversight of direct
repair and independent appraisal solutions and effectiveness reviews for both t
he Property and APD disciplines. Relocated to Denver for promotional opportunit
y.
Skills
Meeting Presentation, Planning and Organization skills, Microsoft Word and Excel
, Process Claims, Xactimate 24
2002 ? 2006 - American Family Insurance Catastrophe Field Operations Administra
tor, Madison, WI - I was responsible second level oversight of temporary branc
h claim offices for companywide declared catastrophe events. Duties included dir
ection and coordination of assigned management staff and vendor management teams
to deliver equitable claims service to our customers in their time of need thro
ugh independent appraisal solutions, while achieving company objectives. This ro
le had extensive agency, media and interdepartmental contact as well as acting a
s liaison for state specific Department of Insurance representatives when requir
ed.

Skills
Project Management, Agency & Public relations, meeting and organization skills,
Microsoft Word, Access and Excel, ADP/Audatex, Mitchell estimating system Xactim
ate 24
1992 ? 2002 - American Family Insurance Physical Damage Claims Manager/Physical
Damage Claim Analyst ? Topeka KS/Springfield, IL - I was responsible for the a
chievement of branch and unit goals through the oversight of 14 auto physical da
mage specialists and two support personnel in the states of Kansas, Illinois and
Wisconsin. Duties in included training, Human Resource and salary administrati
on, quality file reviews, direction and guidance in a consultative role, direct
repair and salvage vendor administration. Served on ICAR committee.
Skills
ADP/Audatex, Mitchell, Xactimate/Xactanalysis, Agency & Public Relations, Meetin
g and Organization skills, Basic Microsoft products.

Education
1992 Bachelor of Science - Western International University Business Administrat
ion/Marketing GPA 3.71
1985 Associate Degree - Longview Community College Business Administration GPA
3.0
Designations
2010 Insurance Institute of America - Chartered Property and Casualty Underwrite
r
2003 American Educational Institute - Senior Claim Law Associate
2000 Insurance Institute of America - Associate in Management
1997 Insurance Institute of America - Associate in Claims

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