G L E N N Z I E L K E

20211 Rockville Ct., Yorba Linda, CA 92886

Phone: 714-693-0975 * 714-612-7574 Email: gz557fb4@westpost.net
PROFILE
Specialize in developing good relations with customers to achieve company goals,
identifying problems and working with specific people to resolve issues. Work
s well in accounts receivables - credit and collections - achieving cash goals.
Knowledge of tariffs in calculating rates. Proficient in various computer syste
ms and programs in processing documents and reports. Works well in fast-paced,
deadline-oriented environment.

KEY STRENGTHS
* Excellent interpersonal skills
* Strong organizational skills
* Work well across organization boundaries - developing effective relationships
with other parties to
achieve problem resolutions and good business relationships
* Attentive to detail
* Excellent blend of organizational, decision-making, and communication skills
* Consistently ensure and perform a thorough and quality job in all endeavors
* Worked in a complex organization with limited direction
* Well-honed multitasking abilities
* Maintain good work ethics
PROFESSIONAL EXPERIENCES
Schenker, Inc. (formerly known as BAX Global, Inc.) * Irvine, CA
INTERNATIONAL SR. ACCOUNT SPECIALIST * ACCOUNTS RECEIVABLES/PAYABLES

1990- 2010
* Collect payments from our International agents on a two million dollar profil
e
* Review and reconcile agent's statements.
* Interact with agents for resolution of billing issues resulting in payment.
* Process, research and update billings, payment and accounting transaction in
SAP and
ProCars Systems and Oracle for 3 years.
* Prepare Excel spreadsheets for receivables and do V Lookups for comparison in
system for processing
and if there are any duplications.
* Format the excel spreadsheet into a CSV file for auto match.
* Enter additional charges for invoices generated in Argus System.
* Maintain files of supporting documentation of customer billings, and follow u
p with agents and affiliates.
* Process wire payments and apply against agent accounts.
ADMINISTRATIVE ASSISTANT * SARBANES OXLEY TEAM (SOX)
2005-2006
* Utilized Risk Navigator to record SOX tests results.
* Coordinated and set up meetings between SOX team, upper management and other
departments.
* Arranged national and international travel for SOX team.
* Processed T & Es.
NATIONAL SR. ACCOUNT SPECIALIST * NATIONAL ACCOUNTS
1998-2005
* Managed two million dollar collection portfolio on 70 Fortune 500.
* Interacted with customers in resolution of billing disputes.
* Validated rates with tariffs.
G L E N N Z I E L K E
Page 2 of 2

* Conducted extensive billing research in Oracle system.

* Maintained daily sales outstanding (DSO) to 32 days.
* Achieved monthly cash goal.
CREDIT & COLLECTION SPECIALIST * COMMERCIAL BILLING
1991-1998
* Checked Dun and Bradstreet report for new customers who wanted credit.
* Managed two million dollar collection portfolio on 150+ accounts.
* Interacted with customers in resolution of billing disputes.
* Performed billing research.
* Achieved monthly cash goal.
TARIFF ANALYST * TARRIF DEPARTMENT
1990-1991
* Entered tariffs into Argus system.
* Tested tariffs for accuracy.
ACHIEVEMENTS
* Achieved cash goals every year.
* Maintained excellent customer relations which allowed me to receive a special
invitation from Target
Corporate Office to attend their yearly Transportation Meetings in Minneapoli
s, MN.
* Ensured national and customer satisfaction through identification, clarificat
ion, and resolution of
problem situations.
* Efficient in Excel, SAP, ProCars Systems and Oracle.
EDUCATION
Lourdes College * Sylvania, OH
Associate Degree
Certificates of Completion
* Argus + Basics
* Computer Courses including: MS Word, MS Excel, Lotus Notes, and Power Point,
Oracle AR and AP
COMPUTER SKILLS
* Oracle, MS Word, MS Excel, Lotus Notes, Power Point, SAP and ProCars