CLARENCE PRITCHETT

P.O. Box 4
Princeton, WV 24740
304-425-4142
cp55fd68@westpost.net
Results-driven Professional with extensive experience in project direction, oper
ations management, customer relations and goal attainment
SUMMARY OF QUALIFICATIONS
* Results-driven high-achiever, consistently producing operational, administrati
ve and financial solutions that improve efficiencies and increase service levels
.
* Persuasive communicator and skillful negotiator with unwavering focus on objec
tives and an uncompromising commitment to achieving optimal levels of efficiency
and productivity.
* Advanced leadership skills with success in managing groups to achieve goals, a
nd working with senior management to bridge the gap between business objectives
and capabilities.
* Demonstrated ability to continually improve processes, analyze complex issues,
and develop solutions for diverse environments.
* Multi-dimensional thinker and planner, skilled in the design and execution of
successful project management processes, programs and solutions.
PROFESSIONAL EXPERIENCE
CUSTOMER RELATIONS REPRESENTATIVE, 2005 - Present
ECHOSTAR, Bluewell, WV
A major provider of satellite TV and Internet services to over 14 million subscr
ibers
* Handle all aspects of customer service and retention, with responsibility for
providing highest levels of account management to maintain and expand subscriber
numbers.
* Coordinate closely with clients to form strong relationships, resolve problems
and complaints, recommend company services, administer account changes, and mai
ntain optimal satisfaction.
* Consistently meet and exceed company performance targets; achieve customer sav
e rate of 52% on regular basis, resulting in retention of 34 customers daily.
EMERGENCY TEAM MEMBER, 1979 - 2005
PRINCETON RESCUE SQUAD, Princeton, WV
An ambulance and rescue service with 100 employees, providing ambulance services
and transport in both emergency and non emergency situations
* Fulfilled role as EMT-P, with responsibility for patient care and basic/advanc
ed life support.
* Handled emergency vehicle operations, automobile extrication and other rescue
functions.
* Ensured highest rates of operability of vehicle and equipment; held additional
responsibility for budget management, human resources and general operations.
* Served on various committees at county and state level.
* Provided training in all facets of emergency response functions.
EDUCATION AND TRAINING
MASTER OF BUSINESS ADMINISTRATION (MBA), 2005
UNIVERSITY OF PHOENIX
BACHELOR OF SCIENCE IN MATH/COMPUTER SCIENCE, 1985
CONCORD UNIVERSITY
CERTIFICATION IN MOTOR SPORTS MANAGEMENT, 2007
WORLD WIDE SPORTS MANAGEMENT