PHILIP A.

CRAWFORD
11643 W Lee Lane
Youngtown, AZ 85363
Phone (480)262-8546
pc5b63ca@westpost.net

Summary of Qualifications:
* Twenty plus years experience as a working professional, a great deal of those
in a Supervisory or Management position. As a Leader my responsibilities include
d visiting with Agents and outside customers. I also conducted training lessons
at offices in other states and have worked with Community Leaders.
* Majority of those years in the Property Casualty Insurance Industry. Expertise
in Management, Subrogation/Recovery that included the use of closing out settle
ments, and taking the Leadership role with House Counsel on possible fraud cases
.
* Known to be highly motivated, a self-starter, conscientious and capable of wor
king in a changing environment which enabled me to sell new ideas and workflows.
Able to get the job done both independently and as a member of an integrated te
am.
* Proficient in parts of Microsoft Office.
Professional Experience:
11/2008 - 4/2010 Chubb Insurance Co. Phoenix, AZ
Property Claim Examiner
* Responsible for a caseload numbering between 125-150 of Personal and Commercia
l Lines Property Files.
* Contact for new claims done within a 6 hr. window to insure excellent customer
service.
* Closing ratio was held at a 1:1 basis so that claims were closed expeditiously
.
6/2006 - 11/2008 Chubb Insurance Co. Phoenix, AZ
Recovery Claim Examiner
* Responsible for a caseload numbering between 125-150 of Personal and Commercia
l Auto / Property Files.
* Responsible for preparation of a number of files for nationwide arbitration, a
s well as directed to Counsel to pursue for recovery.
* Increased by no less than 20% the monies recovered on a yearly basis. Always e
xceeding the yearly dollar goal set for me.
9/2005 - 1/2006 Capitol Grille Concord, NH
General Manager
* Management of a Dining and Entertainment Establishment.
* Responsible for many of the Operations of the Restaurant including but not li
mited to Staff Management Training, Opening and Closing of the Restaurant, Purch
asing Goods, and Heading Special Events.
* Member of the Greater Concord, N.H. Chamber of Commerce.
6/2002 - 8/2005 Encompass Insurance Quincy, MA
Operations Manager
* Management of a department of eighteen.
* Responsible for many of the day-to-day operations of the entire Claim Office.
* Responsibilities included Mail, Phones, Assignment of Claim Losses, File Room,
Financial Reviews and Customer Service as far as Troubleshooting Complaints to
a mutually satisfying resolution.
1998 - 2002 Encompass Insurance Quincy, MA
Regional Development Consultant
* Managed the Design, Development and Delivery of Training Programs in support o
f all Best Practices across all lines in the Claim Department. Partnered with H
ome Office., Local Management and Supervisors towards the achievement of Regiona
l Goals and Strategies.
Education: Northeastern University, Boston, MA
Bachelor of Science in Psychology