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2382 Fabert Cove Collierville, TN. 38017 901-246-7949 sm5cbec8@westpost.

net
Steve Milam
Professional Summary
Skilled professional manager looking for a career position in a new or establish
ed company that will allow me to utilize my experience to help improve sales, op
erations and information systems of the company. I would like to be involved in
the pursuit of maintaining and improving the companyas competitive advantage by
providing strong decision-making and management skills. My background as an Ope
rations Executive includes a demonstrated record of exceeding delivery and profi
tability goals while driving increased revenues and market share. Proven record
in developing and maintaining client relationships. A talented and value-drive
n professional offering 25 + years of experience in sales support, complex softw
are delivery, implementation and project management services. Verifiable track
record in increasing performance through dynamic leadership, strategic planning,
process design and change management. Excels in guiding teams of project manag
ers, business analyst and technical consultants to provide solutions that delive
r the greatest business value. Effective at building diverse, team-centered ope
rating units with excellent business process and delivery skills.
Core Competencies
Strategic and Operational Technology Planning Process Improvement
and Best Practices
Global Technology Delivery and Integration Project Manageme
nt and System Integration
Organizational Development Structure
d Methodologies
Budget Development and Management Large Scale Deploym
ents
Contract Negotiations and Management Structured Methodo
logies

Professional Experience
2008 - Current Fiserv Memp
his, TN
Vice President a" Managed all project office functions for delivery services, pr
oduct development and product maintenance/currency support projects for the GPS
business unit of Fiserv. The total project office portfolio included over 550 ac
tive projects and an annual services revenue stream of over S23M. Responsible fo
r the execution and management of over 100 external client facing projects. All
external client services contracts were driven and approved by the project offi
ce. This included consolidating of the CheckFree and Fiserv project standards, s
ervices delivery and services revenue recognition activities into common process
es. The customer satisfaction results have increased for 5 consecutive years. M
anaged the services delivery teams for all Payments products. Managed all month
ly project forecasts and all services revenue recognition. Consolidated the Tita
n and Nautilus business units into to GPS Project Office and services delivery m
odel. Drove over $4M in standalone services sales through the project office in
2009. Memphis site executive.
2007 - 2008 CheckFree
( Acquired by FISERV) M
emphis, TN
Senior Vice President a" Managed all project office functions for delivery servi
ces, product development and product maintenance/currency support projects for t
he GPS business unit of CheckFree. The total project office portfolio included o
ver 400 active projects and an annual services revenue stream of over S20M. Mana
ged all merger related functions for the Project Office consolidation between Ca
rreker and CheckFree. This included consolidating of the Carreker and CheckFree
project standards, services delivery and services revenue recognition activities
into common processes. Responsible for the execution and management of over 10
0 external client facing projects. Managed the integration project to automate
the interface process of Microsoft Project to the SAP Financial reporting system
. Managed all monthly project forecasts and all services revenue recognition. D
rove over $3.8M in standalone services sales through the project office in 2008.
Memphis site executive.
2001 a" 2007 Carreker
(Acquired by CheckFree) Memphis, TN
Senior Vice President a" Responsible for all Merger related activities for the c
onsolidation on all Services and Project Related activities between Check Soluti
ons and Carreker. Managed all project office functions for delivery services, p
roduct development and product maintenance/currency support projects for the GPS
, Risk, Consulting and Cash and Logistic business units of Carreker. The total p
roject office portfolio included over 250 active projects and an annual services
revenue stream of over S20M. Installed the server version of Microsoft Project
to become the plan of record for all project activity. Managed the integratio
n project to automate the interface process of Microsoft Project to the PeopleSo
ft Financial reporting system. Initiated a standalone services sales project dri
ven out of the project office in 2007 and drove over 2.5M in sales in 2007. Me
mphis site executive.
1986 a" 2001 Check Solutions
Memphis. TN
(Acquired by Carreker
)
Executive Vice President a" Reported to the president as a member of companyas E
xecutive Committee with responsibilities for all company operational functions.
These functions included responsibility for all Research
And Development, all product Currency and Maintenance, Implementation Services,
Project Management and Customer Support. The total project office portfolio i
ncluded over 100 active projects and an annual services revenue stream of over S
17M. Established the services delivery and project management methodologies tha
t are the basis for the current operating processes. Developed all project trac
king and services revenue recognition methodologies. During this period grew th
e services business from a $2M annual revenue stream to a $17M annual revenue st
ream. Was an integral part of the companyas growth in which revenues grew from
$4M annually to over $45M in annual revenues.

1974 a" 1986 AmSouth a" Currently Regions


Birmingham and Mobile, Al.
Vice President and Item Processing Manager - Progressed through several manageme
nt positions of increased responsibility in the Bank Operations Division. Manag
ement of 400+ employees in multiple data centers with responsibilities for Proof
Operations, Item Processing, Cash Letter processing, Balancing and Courier Oper
ations.

Education
University of Mobile Mobile, Alabama Bachelor of Science
a Business Administration - 1980
Accomplishments/Skills
25 years experience in managing/directing the software development and client de
ployment in the financial services industry
Managed a Project Office Portfolio that included 550+ internal and external proj
ects that generated a $40 Million dollar annual services revenue stream
Drove multiple site reconfigurations in Memphis that generated $250K - $500 in a
nnual savings
Implemented system wide project tracking and time reporting system (MSPS) along
with downstream integration to financial reporting systems (PeopleSoft and SAP)
Successful in managing projects and financial constraints in the delivery of com
plex technical solutions
Experienced working in fast paced, client centric, consulting, services or share
d processing environments
Developed and implemented proven services delivery and project office methodolog
ies
Initiated a standalone services sales project driven out of the project office i
n 2007 which has increased market share and improved market share

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