Los Angeles, CA 90039 Office: (323) 662-1286 Mobile: (323) 896-9201 Bakery: (323) 667-2968 Fax: (323) 662-1343 Home: (323) 662-1286 js5db404@westpost.net PROFILE #General Management, Managing from concept to reality, proven leadership in Team Building, Customer Service, Production, Operations and Logistics Management wit h full P/L Responsibility. #Marketing Experience and Expertise in Direct Mail, Print, Web, Social Networkin g and Branding. #Sourcing Expertise in Vendor Selection, Equipment Evaluation, Ingredient Select ion and Packaging. EXPERIENCE Lark Cake Shop, Los Angeles, CA 2006 - Present Founder and General Manager #Built an upscale retail bakery from zero to 450k in annual revenue. #Orchestrated the design and construction process balancing the artistic and cul inary goals of the project within the budgetary and regulatory constraints. #Developed a marketing plan including product selection, pricing strategy, packa ging, branding,advertising and promotion. #Assembled a production team of 6 that won an LA Weekly 'Best of LA' bakeries me ntion as well as a KABC 'top seven' in Southern California for quality and an 80 % plus rating on many user review web sites. #Assembled a retail team of 4 that consistently provides excellent and efficient service. #Established and refined policies and procedures for order taking, daily reconci liation, delivery,maintenance and cleaning. #Provide continuing strategic direction as well as daily operations management. Interface Financial Group, Los Angeles, CA 2005 - 2007 Los Angeles area Representative, Franchisee #Purchased more than 275k in invoices over a two year period. #Created a new and unique marketing approach appropriate to the Los Angeles area . #Developed a modified pricing structure to accommodate customer needs. #Established a new client statement protocol improving customer service and sati sfaction. American Graduate University, Covina CA 2002-2007 Instructor, Course Editor #Revised and updated Economics and Business Research Methods courses twice; Incl uding textbook selection, test writing and review, creation of the study guide a nd preparation of supplemental guides. #Launched an Introductory Marketing course including textbook selection, study g uide and test creation as well as the selection and preparation of supplemental reading material and essay questions. #Instructed graduate level courses in Economics, Business Research Methods and M arketing. IndyMac Bank, Pasadena, CA 2000-2002 Senior Financial Analyst #Responsible for evaluating corporate broker/dealer applications and accounts fo r legal, ethical and policy compliance. #Developed and implemented a database oriented system for real time application tracking. #Carried out forensic analyses of failed broker relationships to strengthen poli cies and procedures. #Researched and documented the legal broker and corporate regulations in states originating applications to insure national compliance. AccountPros, Los Angeles, CA 2000 Contract Analyst, Seeds of Change, Vernon, CA #Responsible for converting raw supermarket scan data into usable information in the form of graphs and reports. #Aid in the analysis of sales data, communicating sales trends with field produc tion coordinators. Sanwa Bank, Los Angeles, CA 1996-1999 Senior Accountant #Responsible for the management of several suspense accounts. #Responsible for researching and clearing erroneous and suspicious transactions. #Developed an upgraded Chart of Accounts reporting regime automatically consolid ating information from disparate departments, formats and files for reporting in a paperless PC environment bank wide. #Worked with the controller to document and streamline interdepartmental procedu res. #Developed customized database routines to identify non-conforming transactions. EDUCATION California State University at Long Beach, Long Beach, CA M.A., Economics 1997 University of Denver, Denver, Co B.A., Economics, Minor, Political Science 1988 ServSafe Food Protection Manager Certification 2009 SERVICE Silver Lake Chamber of Commerce, Los Angeles, CA 2002 - Present Board of Directors, Membership Services Committee Chair #Responsible for managing membership renewal database, administer all membership invoicing, promotions and announcements. #Initiated, produced (select speakers, location and develop ticket pricing) and marketed the Chamber Speaker Series events to educate the membership in electron ic marketing, traditional marketing and branding. #Served as the Chamber parking policy liaison, continuing and culminating a succ essful effort to install parking meters in the area as well as to improve overal l parking policy throughout the area. The Oaks School, Los Angeles, CA 2010 - Present Board of Directors, Board Member Please keep this information confidential at this time.