EXECUTIVE PROFILE

A strong, proven clinical leader and manager with more than ten years experience
managing behavioral health professionals for clinical excellence, increased sta
ff production and staff retention. An innovative manager whose areas of expertis
e include comprehensive crisis management, clinic settings, remote clinicians, m
obile crisis teams, budget management and data analysis. A competent, dedicated
clinician with proven abilities in brief solution-focused therapies, and work wi
th children, adolescents, adults, families and seriously mentally ill.
PROFESSIONAL EXPERIENCE
Community Based Therapist, Life Span
9/09-present
Provide individual and family counseling to persons with significant medical ch
allenges and/or physical disabilities. Provide assessment, treatment planning an
d therapy to address mental health issues using a biopsychosocial model. Counsel
ing occurs in the individuals private residence, or in assisted living or skille
d nursing facility.
Site Administrator, Partners in Recovery, Gateway Clinic 2/2009-present
Direct all aspects of this outpatient behavioral health clinic, including manag
ing daily operations, manage 32 staff, hiring all staff, managing the budget
Achievements include increased staff productivity by 30% since clinic opened in
March 2009; retained 95% of all staff at Gateway since 3/09; launched several c
lasses and support groups targeting clients who are ineligible for Medicaid-fund
ed community-based services; wrote successful proposal to Magellan Health Servic
es for an innovative specialty clinical team for the Gateway clinic; launched th
e first comprehensive Villages Model recovery program in Maricopa County; create
d & implemented a comprehensive client satisfaction survey
Participate in internal and community-based committees aimed at quality improve
ment
Clinical Care Director, Southwest Network 7/2008-2/2009
Managed all administrative and clinical operations at the central office & mana
ge 10 staff
Achievements include developing a sophisticated rotation system for assigning n
ew clients to various provider agencies in the Southwest Network based on clinic
al capacity; enhancing medical record procedures to ensure HIPAA compliance and
the retention of clinically sound and comprehensive client records
Clinical operations include an intake and referral call center, case managers,
utilization management, quality management, and medical records
Clinical Director, Maricopa County Regional Behavioral Health Authority
7/2005-7/2008
(State contractors: Value Options, 7/5-8/31/07 & Magellan Health Services 9/1/07
)
Provide oversight of all clinical operations at the East Mesa Clinic
Achievements include maintaining a psychiatric inpatient client admission rate
below 2% for 36 months; development of a comprehensive database to track new ref
errals into the clinic to ensure assignment to the appropriate level of care and
access to timely services;
Supervision of 47 staff members, including clinical coordinators, clinical liai
sons, case managers, rehabilitation specialists, and medical practitioners
Manage crisis situations and coordinate care with other stakeholders
Ensure that clinical team utilizes best practices utilizing a bio-psychosocial
approach
Completion of trending reports for utilization management and quality assurance
Clinical Supervisor, Arizonas Children Association 10/02-7/05
Managed all operations at the Chandler outpatient clinic & manage 23 staff
 Achievements include creating & implementing a quality management assessment to
ol to assess clinical staff performance of clinical documentation, access to car
e, service planning, and referral to community-based programs which resulted in
a 35% improvement in clinical quality; developed & implemented a referral databa
se to assign clients to home-based therapists to improve access to services and
increase individual clinician productivity
Supervise clinical and non-clinical staff; manage quality management for the ag
ency; triage high-risk cases and responding to consumer concerns and grievances
Provide family counseling and needs assessment
Monitoring client satisfaction
Clinical Director, Jewish Family and Childrens Services 4/01-10/02
Managed daily operations at the Central Phoenix Behavioral Health Clinic, inclu
ding managing 42 therapists, interns and support staff, developing new programs,
managing the annual budget, ensuring quality customer service, and providing di
rect clinical care
EMPACT-SPC (Provider of in-office & home-based outpatient behavioral health) 3/
96-4/01
Counseling Department Manager (Promoted) 1999- 2001
Provided clinical supervision of coordinators and interns, manage 18 staff, pro
vide program oversight, budget management, community outreach, and developed pol
icies and procedures
Provided individual and family counseling
Clinical Coordinator and Intern Supervisor (Promoted) 1998-1999
Manage 5 staff, 22 contract therapists and 12 interns, and provide treatment pl
anning and individual and family therapy
Training Specialist 1997-1998
Responsible for developing curriculum based on psychologist Martin Seligmans Le
arned Optimism & training public middle school teachers & counselors on interven
tion for children experiencing social challenges in the academic setting
Market this school-based curriculum
Assist in data collection and analysis, and write quarterly reports
Contract Therapist 1996-1998
Conduct home-based and in-office counseling for children and their families
Provided case management and developed family treatment plans
Family Therapist, TriCity Behavioral Services 9/94-3/96
Conducted home-based family therapy, in-office counseling, and client intake as
sessments
EDUCATION AND LICENSES
Masters of Science, Family Studies (Marriage and Family Therapy), Arizona State
University, Tempe, Arizona
Bachelor of Science, Exercise Science, Arizona State University, Tempe, Arizona
Licensed Marriage and Family Therapist, Arizona
ACADEMIC APPOINTMENTS
Faculty Associate, Arizona State University 1995-2000
Developed course material and taught Marriage and Family Relationships and Adol
escent Development classes
Faculty Associate, Ottawa University 2006-2007
Developed course material and taught Counseling Skills graduate course
PUBLICATIONS
Griffin, W., Perrella, J., Krainz, S., and Northey, S. (2002). Behavioral Differ
ences in Families with and Without a Child with Asthma: Testing the Psychosomati
c Family Model, Journal of Social and Clinical Psychology
Northey, S., Griffin, W. and Krainz, S. (1998). A Partial Test of the Psychosoma
tic Family Model: Marital Interaction Patterns in Asthma and Non-asthma Families
. Journal of Family Psychology
PROFESSIONAL AFFILIATIONS
Professional Member, American Association for Marriage and Family Therapy (AAMF
T)
Board Member, Arizona Association for Marriage and Family Therapy (AzAMFT), 200
0-2002
President, Arizona State University Student Organization for the Arizona Associ
ation for Marriage and Family Therapy (AzAMFT), 1993-1994