Roberta J.

Suchan
11061 W. 72nd Street
Indian Head Park, IL 60525
(708) 784-9815 / phone
(708) 784-9816 / fax
rs627408@westpost.net

Dear Hiring Administrator:

I have twenty five years experience in commercial and residential plumbing whole
sale with a mild background in construction. During this time, I have gained su
bstantial experience in sales, customer service, marketing and management. I am
a highly motivated individual who is dedicated and able to surpass goals consis
tently and constantly. I have developed and maintained excellent rapport with b
oth customers and vendors.
As a result of working with many different levels of management, I have gained a
n appreciation for professionalism, organization and a foundation for excellence
. These are character traits I strongly posses which, I feel, make me an ideal
candidate for the position that you are offering.
I have been taking additional studies to further education to obtain certificati
ons in IT and Facility management. I feel confident that my background, educatio
n, solid communication skills, and the ability to sustain a positive work enviro
nment while managing will enable me to meet your expectations. I look forward t
o the opportunity to meet with you and further discuss my qualifications. I can
be reached at the above-referenced telephone numbers.
Thank you in advance for your time and consideration.
Very truly yours,

Roberta J. Suchan
Enclosure: Resume

Roberta J. Suchan
11061 W. 72nd Street
Indian Head Park, IL 60525
(708) 856-5855 / Home
(708) 784-9816 / Fax
rs627408@westpost.net
OBJECTIVE
Seeking a challenging position within a progressive organization where I can uti
lize my sales and management experience. Committed to continual performance dev
elopment in the workplace.
SKILLS PROFILE
Committed to professionalism and ethics
Highly organized
Detail-minded
Sharp analytical abilities
Experienced in management, training and leadership

Customer Service Manager

Water-Ware
December 2006 April 2009
Chicago, IL
Provide blueprint take-offs for commercial and residential projects. Provide j
ob quotes for products via phone, facsimile, e-mail or other medium. Responsibl
e for estimates and billing.
Resolve warranty problems on-site during construction phase.
Manage and resolve escalated customer issues. Also resolve customer issues rel
ated to order status, pricing, shipping, delivery and warranty.
Communicates with outside vendors to place special orders, check delivery statu
s and place follow-up calls on existing orders.
Tactfully and courteously interface with customers to facilitate strong busines
s relationships.
Utilize self-directed knowledge databases and consults a wide variety of refere
nce material and web resources.
Operational duties include daily reports, billing verification through corporat
e office. Processing and approval of customers credit.

Inside Sales Associate, Ferguson Enterprises April 2004 - December 2006

Chicago, IL.
Sales experience in Plumbing wholesale products for the construction industry.
Managed small to million dollar accounts on time and with great accuracy.
Daily contact with contractors and builders for order entry, processing and fo
llow up to accurately meet special customer request and to provide techinacal su
pport as required.
Prepared street quotes, buy jobs, and submitted job quotes to vendors for spec
ial buy pricing.
Provided the customer with the best possible service and products to gain furt
her accounts from same clients or referrals.
Territory Manager, Moen Faucets, Inc. September 2003 April 2004
Cleveland, OH
Presented and implemented merchandising, marketing, and promotional programs.
Provided quality solutions to customers needs within assigned area.
Provided account base with superior customer service and maintained regular sal
es calls schedule for assigned accounts.
Developed and maintained positive relationships to support wholesale and builde
r market activity.
Assembled faucets and built faucet displays for V.I.P. Plumbing and Builder Acc
ounts.
 Fielded service calls to fix or replace defective faucets within territory.
Worked all builder and plumbing trade shows.

Marketing/Outside Sales, SG Supply Co. October 1994 - September 2003

Calumet Park, IL
Maintained and developed multi-million dollar accounts with pricing, bids and f
ollow-up phone calls in addition to one-on-one contact.
Responsible for marketing to several hundred accounts with gross sales below $2
5 thousand.
*******Updated company catalogs including discount sheets and implemented monthl
y specials to increase sales.
Worked directly with outside vendors to tailor monthly specials and sales promo
tions.
Supported outside salesmen on utilizing the ACT Program.
First female to be promoted to outside sales. Commissionable within nine
Months of being on the road.
EDUCATION

REFERENCES College of DuPage Glen Ellyn, IL. / Facility Management 2

009-2010
College of DuPage Glen Ellyn, IL. / A+, Networking 2010-2011
Microtrain Chicago IL. A+ 2009, Networking 2010
Robert Morris College Orland Park, IL / Fitness & Nutrition 2004-2005
South Suburban College South Holland, IL / Excel & Microsoft Word
Dale Carnegie Course
Available upon request