DAVID SIPPIO

549 Shiver Pond Road

Rembert, South Carolina 29128
803.432.3427 (Home) * 443.884.2079 (Cell)
sippkenya@aol.com or sippio359@gmail.com
OBJECTIVE: Management, supervisory or other sales or leadership opportunity comp
atible with my work experience and educational background.
EDUCATION: University of Phoenix, Phoenix, Arizona
Master of Science in Psychology, Graduated with Honors
December 2009, GPA 3.62
Hampton University, Hampton, Virginia
Bachelor of Science in Marketing
May 1981
SUMMARY: Stable, enthusiastic, organized, diplomatic professional with Human Res
ources and other US and international management experience in search of the rig
ht opportunity! Results oriented with a solid background providing attentive em
ployee relations and a history of planning and facilitating classroom and on the
job training programs that improve performance and morale. Have a strong belie
f in rewarding personnel for excellent service and for holding people accountabl
e.
EXPERIENCE:
2008 - 04/10 GSO Shipping, Lagos, Nigeria
Supervisor (12/08 - 04/10)
Responsible for developing and maintaining diplomacy with all custom personnel
at the airport and the six port authorities. Worked closely with procurement to
review and screen potential and existing client wishing to do business with the
US Consulate. Responsible for the selection of these clients and trained them on
the logistic and responsibility of working with the US Government per the contr
act. Handled special projects dealing with customers trying to double bill and o
ver charge the government. Assisted in ethic training for the employee's. Was ab
le to change the culture of the department- showed overall performance improveme
nt within the department by raising the department standards- through teamwork,
communication, trust, accountability and customer focus
* Improved performance and morale by introducing in-house procedures and by prov
iding hands-on support and training for 10 employees.
* Saved $200K in six months (Enhanced relationships with host government agencie
s and Nigerian customs officials and negotiated reduction in port charges).
* Department received the Company Meritorious Award for outstanding service and
for meeting and exceeding goals, May 2010.
* Changed and revitalized department and improved service levels for inbound and
outbound shipments 6% to 11% over previous year.
* Significantly increased quality and accuracy by overseeing time-sensitive logi
stics processes while also supervising human resources, financial and policy-rel
ated matters.
* Expedited document processing to ensure completion of task immediately upon re
ceipt with zero timely completion with zero instances remaining beyond 24 hours.
* Reviewed position descriptions using the Computer Aided Job Evaluation system
(CAJE). Also researched salary/grade of all positions.
* Developed relationships and managed communications with executive and other pe
rsonnel in government, customs and freight forwarding organizations.
Department of State, APO Mailroom, Nairobi, Kenya
Assistant Supervisor (2008)
Responsible for the integrity, safety, and protection of the mailroom packages b
eing received and sent around the world. Work with the army command as a liaiso
n in coordinating and consultation of financial reports, records, and performanc
e. Communicated with local employees the standard operational procedure on time
DAVID SIPPIO (CONTINUED) PAGE TWO
sensitive and hazardous products. We often times had training coving these proc
edures as well as cyber security procedures and techniques. Made great strides i
n adjusting to the culture and the people in Africa.
* Directly supervised and improved mailroom performance with an operational rate
of 90%.
* Managed a budget of $10K for daily expenditures and generated all daily financ
ial reports.
* Personally selected to serve as Acting Postmaster and received recognition wit
h the "Franklin Award" for Outstanding Service
* Implemented an inventory room and system which increased performance, producti
vity and accuracy and improved accessibility to merchandise, equipment and trade
show materials.
1996 - 2007 MARTA, Atlanta, Georgia
Supervisor/Team Facilitator
Developed and supervised a team of 535 Bus Operators with an annual monetary val
ue of $20 million in property management. Handled on-board safety, customer se
rvice and maintenance issues and investigated and reported on accidents
* Personally selected to serve as Company Facilitator for the Quality Action Tea
m (QAT) and effectively addressed performance, morale and safety issues.
* Elected as President of the Quality Action Team (QAT) which had been recognize
d for improving transportation and maintenance performance by 7% (Designed emplo
yee recognition and reward programs, advised management on safety issues, tracke
d productivity, etc.).
* Provided personnel administration and training and served as point of contact
for issues and concerns related to transportation management
* Implemented company approved fund raising ventures to offset the organization'
s budget and
implemented strategies and programs to boost safety, efficiency and morale
01/1986 - 06/96 FedEx Corporation, Atlanta, Georgia
Operations Manager
Responsible for leadership of 35 Couriers ensuring that the operation met and ex
ceeded its targeted goals. Managed six Customer Service Representatives and was
responsible for training Couriers and CSRs on standard operation procedures and
best practices. Worked on special projects, developed and implemented Quality
Action teams/team building and wrote employee performance evaluations.
* Met and exceeded company goals: Inbound service levels 98%, Outbound service l
evel 100% and international audit of airways bills 98%
* Administered and oversaw company benefits (handled some EOE and FLMA cases)
* Was responsible for the overall safety of employees and vehicles (property val
ue $1.5 million).
* Implemented Quality Teams (improved overall quality, morale and service) and t
rained and developed new hires with proficiency of 90% and a 98% retention of em
ployees
* Malcolm Baldrige National Quality Award
* Company Representative to OSHA
OTHER
EXPERIENCE: Previously worked as a Realtor with Keller Williams Realty ($5 milli
on in sales) and in sales with Xerox Corporation and several other companies.
PROFESSIONAL
AFFILIATIONS: HR GURU - Hampton University and University of Phoenix Alumni Asso
ciations - Phi Beta Sigma Fraternity Inc. - Esquire Fraternity Inc. (Vice Presid
ent local chapter) - Member Prince Hall Free & Accepted Mason. While at Hampton
, was Captain, three time Letterman and won Most Outstanding Freshman Award. Vo
lunteered and mentored local teens and young adults in Lagos, Nigeria
REFERENCES: Available Upon Request