Sales Account Coordinator, Customer Service Representative, Customer Service Manager, Merchandise Coordinator, Account Coordinator, Human Resources Assistant, Assistant Buyer, Merchandiser with 20 years experience looking for a Direct Contributor position
Sales Account Coordinator, Customer Service Representative, Customer Service Manager, Merchandise Coordinator, Account Coordinator, Human Resources Assistant, Assistant Buyer, Merchandiser with 20 years experience looking for a Direct Contributor position
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Sales Account Coordinator, Customer Service Representative, Customer Service Manager, Merchandise Coordinator, Account Coordinator, Human Resources Assistant, Assistant Buyer, Merchandiser with 20 years experience looking for a Direct Contributor position
Copyright:
Attribution Non-Commercial (BY-NC)
Available Formats
Download as TXT, PDF, TXT or read online from Scribd
PROFESSIONAL EXPERIENCE_______________________________________________________
ACOSTA Sales and Marketing, Eden Prairie, MN
2010 Sales Support, Claims Coordinator Reviews and validates claims for all assigned manufacturer's lines with knowledg e, experience, research and communication with internal and external parties. H andles invalid claims in accordance with deduction management guidelines and com pliance. Is responsible for escalating unresolved issues to appropriate parties including business managers, claims specialists and claims management. Maintai ns strong working relationships with customers, clients and compliance personnel . The Mentor Network, Edina, MN 2008-2009 Payroll Coordinator Responsible for maintaining employee data in Oracle, processing bi-weekly and se mi-monthly payroll for assigned corporations with up to 2000 employees to ensure Sarbanes compliance. Process supplemental employee transactions between cycle s, maintain garnishments and support payment records, print third party checks a nd payroll reports, receive and file time cards, respond to employee requests. Also works closely with government agencies such as Social Security Administrat ion and the State Unemployment Department to ensure compliance. St. Andrew Church, Eden Prairie, MN 2005-2006 Preschool PMO Teacher Assistant teacher in a Christian preschool setting for two year old children not yet eligible for regular preschool enrollment. As a "Parents Morning Out" teac her, provided care and taught young children school behavior and skills readying them for preschool.
Analysts International, Edina, MN 1998-2001
Payroll /Benefits Administrator/Minneapolis Branch Responsible for all payroll and benefit issues and concerns for 400 plus IT cons ultants. Administered the processing of all employee information necessary for biweekly payroll. Handled information necessary to process new hires, track lea ve of absences, sick time accruals, pay raises and bonuses, vacation accruals, 4 01K contributions, medical plan deductions and terminations. Responsible for ha ndling very confidential information. ADP Automatic Data Processing, Bloomington, MN 1996-1998 Client Services Representative The primary responsibilities of this position were to service a base of over 400 client accounts regarding all payroll and benefit processing inquiries. ADP se rved as the payroll processing agent for its clients. As a client service repre sentative I handled a wide variety of client issues surrounding payroll. This i ncluded, salary and wage information, benefits, payroll deductions, tips and oth er compensation and bonus processing. Clients would phone in to our department and our job was to handle the problem to avoid a payroll processing error and/or make changes to an existing payroll. Unemployment issues, tax filing, Social S ecurity and Medicare deductions information were also answered.
Food Brokerage Client Account Representative Responsible for processing orders, handling and setting up promotions, preparing food show sheets, entering and maintaining pricing, coding UPC's for new produc t items, tracking price changes for fifteen plus manufacturer's product lines. All other customer requests from the food manufacturer as needed related to cust omer service in the food brokerage. The Pillsbury Company, Minneapolis, MN 1991-1993 Consumer Relations Respondent Resolved a broad range of customer inquiries and complaints received via phone o r letter. Analyzed and evaluated consumer protection cases for reimbursement ba sed on departmental guidelines. Promoted consumer loyalty and satisfaction thro ugh effective communications and problem solving skills, while minimizing the ne ed for third party involvement. Responded to 23% more contacts than the departm ent average of 65 phone contacts daily. Directed the "Can't Find" search projec t for Consumer Relations. This is a special service provided to consumers needi ng difficult to find resources. Designed and developed holiday entertaining bro chures. Created and conducted a seminar for department instruction on customer service satisfaction, stress management and how to handle the difficult customer . Copy Duplicating Products, Richfield, MN 1989-1991 Customer Service Representative Provided customer training and installation on four top models of facsimiles. S erviced and supported 450 customer accounts. Developed new business accounts on an ongoing basis. Achieved sales 25% above the monthly quota of $10,000 in fax paper and office supplies sales. Facsimile Sales Representative Demonstrated four facsimile models to customers. Developed new business account s through cold calling, extensive telemarketing and interoffice leads. Achieved sales volume 23% above monthly quota of $15,000 in facsimile equipment.
Education Credentials University of Wisconsin-Stout Menomonie, Wisconsin Bachelor of Science, Home Economics in Business