ROBERT R.

CALLEN
23 Kathryn Drive 508-881-9592
Ashland, MA 01721 rc66f64a@westpost.net
Investigative and Security Management
Investigative Program Management
Security Operations and Analysis ~ Threat Assessment ~ Crisis Management
* Respected senior special agent with 20+ years of Federal Bureau of Investigati
on (FBI) experience and reputation as subject matter expert in complex investiga
tions, security, and protective services. Provide oversight and technical guidan
ce on investigative and security initiatives with regard to soundness of approac
h, compliance to standards, reflection of industry best practices, satisfaction
of functional requirements, and ability to integrate with existing protocols.
* Assemble teams to manage risks for corporations and organizations. Take initia
tive to identify, assess, investigate, and resolve security situations dealing w
ith people, infrastructure, and assets. Serve as liaison with local and state la
w enforcement personnel to coordinate efforts. Earned favorable reputation for s
peed of response, reliability, ethical standards, and integrity. Honor confident
ial information.
* Analytical and solutions-focused. Spearhead and implement customized operation
s plans that deliver appropriate levels of protective service. Drive organizatio
nal change and improvement. Readily adapt to any environment and employ discreet
and unobtrusive protection methods as dictated by the situation. Readily build
rapport with individual's at all professional levels and from various cultures.
* Expertise includes:
* Corporate Security * Performance and Quality Standards * Governmental Protocol
s
* Operations Management * Field Support * Document Control
* Strategic Planning * Training and Development * Data Integrity
* Investigative Research * Crisis Response Management * Executive/Dignitary Prot
ection
PROFESSIONAL EXPERIENCE
Coca-Cola Enterprises - Needham Heights, MA
January 2009 - Present
CORPORATE SECURITY MANAGER
* Develops, implements, and maintains security processes, practices, and policie
s to reduce risks, respond to incidents, and limit Coca-Cola Enterprise's exposu
re and liability.
* Coordinates and implements site security, operations, and activities to ensure
protection of executives, employees, visitors, as well as physical and informat
ion assets. Has overseen the development and implementation of electronic acces
s control systems.
* Coordinates and conducts the approach, deployment, and execution of all invest
igations. Briefs executives on the status of sensitive investigations and securi
ty issues.
* Works directly with all senior management in Human Resources, Finance Operatio
ns, Compliance, and Safety.
* Develops relationships with high-level law enforcement officials and counterpa
rts to include domestic security agencies, intelligence, local law enforcement,
and domestic and international private sector counterparts.

Federal Bureau of Investigation (FBI) - Boston, MA 1988-July 2008

Carry out the mission of the FBI "to protect and defend the United States agains
t terrorist and foreign intelligence threats, to uphold and enforce the criminal
laws of the United States, and to provide leadership and criminal justice servi
ces to federal, state, municipal, and international agencies and partners."

SUPERVISORY SPECIAL AGENT (2004-2008)

FINANCIAL CRIMES SQUAD (2007-July 2008)
* Develop strategic goals and implement national objectives and investigative pr
iorities to combat financial fraud. Manage and direct 10 FBI special agents as w
ell as IRS representatives.
* Identified and reduced levels of corporate fraud by targeting groups and indiv
iduals engaged in major corporate fraud schemes that had significant impact on t
he investing public and financial markets.
* Initiated and launched first New England Mortgage Fraud Task Force comprised o
f representatives from the FBI, IRS, U.S. Postal Service, HUD, and U.S. Departme
nt of Veterans Affairs.
* Spearheaded investigative strategies and conducted regional and international
investigations to dismantle criminal enterprises engaged in major financial inst
itution fraud, e.g., check fraud, mortgage fraud, and identify theft. Investigat
ed, disrupted, and dismantled significant money laundering institutions and faci
lities by championing strategies that combated mechanisms and industries used to
launder funds.
* Managed and coordinated FBI's Central Artery "Big Dig" investigations. Served
as liaison with U.S. Department of Transportation and U.S. Attorney General's Of
fice.
ROBERT R. CALLEN, 508-881-9592, Pa
ge 2
TRANSNATIONAL CRIMINAL ENTERPRISE SQUAD (2004-2007)
* Managed Boston Division of Transnational Criminal Enterprise Program comprised
of 10 FBI special agents as well as representatives from IRS, U.S. Department o
f Labor/Racketeering, Boston Police Department, and Massachusetts Department of
Corrections.
* Coordinated identification, investigation, and dismantlement of significant tr
ansnational and national criminal enterprises operating in the Boston area, e.g.
, La Cosa Nostra (LCN)/Italian organized crime, Eurasian organized crime, and As
ian criminal enterprises.
* Enhanced and monitored intelligence base for each criminal enterprise through
source development and community outreach. Established and managed 35 sensitive,
confidential sources of information.
LOWELL, MASS. RESIDENT AGENCY (2005-2006)
* Orchestrated administrative, investigative, and liaison operations of resident
agency. Supervised 5 FBI special agents and assigned investigations involving c
riminal, counterterrorism, counterintelligence, intelligence, and cyber national
initiatives.
SWAT TEAM SUPERVISOR / COORDINATOR, BOSTON DIVISION TACTICAL TEAM (2004-2008);
SWAT SENIOR TEAM LEADER (1999-2004); BOSTON SWAT TEAM MEMBER (1988-2008)
* Direct and coordinate operations of elite tactical team of 32 professionals. D
raft and implement customized tactical/crisis response plans. Perform tactical s
ite surveys and devise personal protection and crisis management plans. Train lo
cal and state law enforcement agencies, evaluate existing policies and capabilit
ies, and present recommendations to enhance security operations.
* Coordinated dignitary protection for U.S. Attorney General and Director of FBI
during visits to Boston.
* Formulated crisis management plans and tactical site surveys for major Boston-
area venues such as Logan International Airport (2004), Democratic National Conv
ention/TD Banknorth Garden (2004), Gillette Stadium (2002), and John Joseph Moak
ley U.S. Court House (2000).
Serve as on-scene tactical commander during national/international events or cri
ses situations. Orchestrated FBI Boston tactical assets on location for events s
uch as Hurricane Katrina, New Orleans (2005); Democratic National Convention, Bo
ston (2004); Winter Olympics, Salt Lake City (2002); and U.S. prosecution of Tim
othy McVeigh, Denver (1997).
SPECIAL AGENT (1988-2004)
Domestic Terrorism Squad, Counterterrorism Squad, Organized Crime Squad, Violent
Crime Squad
West Palm Beach Police Department - West Palm Beach, FL 1980-1988
POLICE OFFICER
CERTIFICATION / PROFESSIONAL ASSOCIATION
Certified FBI Police Instructor
FBI Agents Association

EDUCATION / CONTINUING EDUCATION

Strategic Leadership Certification, 2007, Kellogg School of Management, Northwes
tern University - Chicago, IL
Bachelor of Science, Criminal Justice, 1980, State University of New York-Utica
- Utica, N