RACHEL M.

NICHOLS
22400 Westheimer Pkwy, Apt 1017
Katy, TX 77450
USA
Phone: (281) 782-2980
Email: rn684b76@westpost.net

HIGHLIGHTS OF QUALIFICATIONS
Franchise startup and operational experience.
Extensive Customer Service experience.
Profit and loss management and financial experience.
Hiring, training and team building within multiple levels of skill levels in ac
cordance with corporate standards of performance.
Contract negotiations and execution oversight.
Investor and franchise financial reporting.
Successful advertising and sales campaigns.
EDUCATION
Cornell University/Australia International Hotel School/Royal Melbourne Institut
e of Technology/: School of Hotel Management, Canberra, Australia
Bachelors in Business (Hotel Management)
Graduated-August 2003
EXPERIENCE
February 2010- Present Society of Piping Engineers and Designers, Houston,TX
Membership and Certification Manager for Non-Profit
Implementing new procedures for membership and certification
Implementing office strategies ie weekly meetings, weekly recap reports to ensur
e a more productive office
Coordinating with Marketing Department on the efficiency and accuracy of SPED we
bsites and SPED marketing packets
Updating office files with Quickbooks and Paypal
Creating New Sales procedures

September 2008- April 2010 One2One Bodyscapes, Katy,TX

Director of Personal Training Studio
Responsible franchise start-up though income of approx.
$ 70,000 under one year of operations during an economic recession
Contractors oversight during studio build out with contractors with full decisio
n making authority (skeleton property to full functioning training center)
Negotiated all start up contracts including landlord lease, franchise lease,equi
pment lease,build out rebate,employees and merchant services
Property manager with profit and loss responsibility with financial reporting to
investors and franchise corporation
Management of client and employee schedules
Reconciliation of franchise proprietary software and QuickBooks
Everyday invoicing of subscription clients (packaged sessions paid in full and a
ccrued)
Responsible for property advertising and direct sales
January 2007-January 2008 SpringHill Suites Marriott, Houston, Texas
General Manager
Manage everyday operations of a 122 suite property in the Hobby Airport area
Profit/loss and budget of rooms operation and restaurant operations
Human Resources director
Assisted and finalized in the financial , operational, property management cert
ification standard assurance, Marriott Standard qualification assurance and huma
n resource standards for Goldman Sachs purchase of the property

October 2006- January 2007 Loews Annapolis Hotel, Annapolis, Maryland

Assistant Front Office Manager
In charge of scheduling and employee issues concerning the Front Office staff un
der the Front Office Managers supervision
In charge of communication between the Sales Department and Front Office

August 2005-October 2006 SpringHill Suites Marriott, San Antonio, Texas

Assistant General Manager
Managed everyday operations of the Front Office, Housekeeping and Public Area de
partments
Managed the scheduling of employees and the hiring process
Managed the ordering and budget of the property

August 2004- August 2005 Executive-Inn Rivermont, Owensboro, Kentucky

SMERF Sales Manager/Meeting Planner
Selling/Marketing the hotels 550 sleeping rooms, the 22 meeting spaces and the c
onvention center
Working partnership with the Catering Manager to plan major events or small func
tions
Involvement in promotional events with Marketing Department
Involvement in rotation as Manager on Duty for the hotel property
Oct. 2003-Jan. 2004 Adecco Hospitality, San Diego, California
Hospitality Recruiter/Office Supervisor
Assisted in the start up of new hospitality recruitment department for Adecco I
nternational
Recruiter for temporary and permanent positions within the San Diego hospitality
industry
Liaison between employees and clients
Utilized computer software specifically to track employee assignments, accounts
payable and payroll
Organizer of office department

TECHNICAL SKILLS Proficient on IBM and Macintosh software (Microsoft

Office, WordPerfect, AppleWorks)
SYSTEMS 21 and VISUALONE
 EZ Facility
QuickBooks
PayPal
Windows Vista, Windows 7

CONSULTANCY Member of a consultancy group organized through the Australian Inter

national Hotel School with the Tasmanian Tourism government to focus on the curr
ent tourist situation on Flinders Island, Tasmania.
PROFESSIONAL REFERENCES:
Robert Cantu III
General Manager, SpringHill Suites San Antonio, TX
Phone: (210) 737-6086
Beth Madsen
Director of Rooms Operation, Loews Annapolis Hotel, Annapolis, MD
Phone: (410) 263-7777
Kerry Bailey
Senior Sales Manager, Executive Inn Rivermont , Owensboro, KY
Phone: (270) 926- 8000