AIMS AND OBJECTIVES

This business plan has been compiled in order to assist the company achieve the
following aims and objectives.
a) To maximize the potential of the business by getting involved in designing
information and communication technology (ICT) solutions and computer
assembly rather than just distribution
b) To increase sales and devote the company’s potential in this sector
c) To provide training and convenient working environment for our staff
d) To increase employment and facilitate training for the youth in business
management
e) To raise order financing as and when required
f) To design systems locally in order to reduce foreign currency usage by
importing shelf systems
g) To provide the best in service and support for the valued customers in the
area of information technology

EXECUTIVE SUMMARY

Imperative Technology (Pvt) Ltd was formed in December 2007 with the main
objective of providing the best in service and support for the valued customers in
the area of information technology. Imperative Technology was also formed to be
the benchmark leader in importing and distributing computers, networking
equipment, computer hardware, P.C repairs and maintenance, computer
software, antivirus, data recovery software and equipment, computer
consumables, computer accessories.

The company was also formed to design and implement the following
 Websites and web-based applications
 All types of Networks
 Software and systems

Some of the companies that we have supplied are Aviation Ground Services,
Kwekwe Polytechnic, PM Manufacturing, Mvuramanzi Trust, John Cowie Primary
School and ISB Securities.
The company have contracts to repair and service computers, printers at Makoni
Rural District Council, FACT – Rusape and Rusape Town Council. The company
also supplied antivirus kits to Mvuramanzi Trust, Aviation Ground Services, PM
Manufacturing and ISB Securities

Imperative Technology have however diversified into computer assembly and

working on twinning operation with HP Compaq, Mecer, IBM, Dell, Sahara,
Sansui among others so that we just import unfinished products rather than
finished products which would be very expensive.
The company is a partner of Microsoft, Eset Southern Africa, Norton, Avast,
Kaspersky, Sahara, Pastel, HP, IBM, Dell , McAfee, BitDefender, Acer, ASUS
through Microman, Blue Voda, IP Guard and AVG, this means that it is an
authorized reseller and import or buy their products at low prices meaning
reduced prices locally when distributing.

Imperative Technology has since acquired and trained staff to do their software
development and website development as the company has realized the
potential of creating employment in these sectors.

There is also a big demand for ICT solutions in Zimbabwe as technology is

continuously changing. This means several companies will happen to be our
clients for ICT solutions for a long time.
Business has been brisk but is sometimes hampered by inadequate working
capital as the company is still an infant in this industry and is still growing.
The company therefore needs financing from time to time to enable it to fulfill
certain orders. The company will then cede the whole transaction to the bank,
which will first deduct its dues before passing on the balance to the company.
This will enable a higher throughput, which will result in higher turnover and
therefore increased profitability for the business.

OVERVIEW OF THE COUNTRY BUSINESS ENVIRONMENT

The introduction of a series of economic reform programmes in the period 1991

to 1995 ushered in a lot of changes in the economy. The introduction of
Economic Structural Adjustment Programme (ESAP), the relaxation of exchange
controls and many other policy changes brought about a lot of competition in the
market from both the local and foreign competitors. The ESAP years saw an
injection of dynamism in the Small and Medium – Scale Enterprises (SME’s).
High on the Government agenda was the indigenization of the economy, which
entailed economic empowerment of the nationals.

The growth of the Zimbabwean economy and the creation of employment

opportunities depend on the creation of vibrant SME sector. This is the case
throughout the world, because SMEs need less capital to set up and a lower
amount is required, for each new job created unlike corporate which require a
large amount, proportionately, to create a single job. This is the avenue of growth
that is available to Zimbabwe. As expected, a number of them are doing well.
Although quite a number have succumbed to the harsh economic environment, a
good deal has managed to grow opening employment opportunities and
contributing to GDP growth.

The prevailing economic environment over the last few years has however
reversed the gains that had been made in the ESAP years. Unstable macro-
economic environments as evidenced by high inflation, high interest rates, acute
shortage of foreign currency, a depreciating currency and loss of business
confidence characterize the current economic climate. As a result of the
economic hardships, a number of retrenchments have occurred in the
commercial and manufacturing sectors and formal employment levels have gone
down. However these have substituted by a lot of informal sector activities that
are taking place in city centers and residential areas.

The government is making a lot of effort to restore economic activity and is very
supportive of the indigenous participation in the economy of the country. The
general consensus among economic commentators is that the slowdown in
economic activity is only a temporary phase and that sooner or later this will
change for the better. It is with this conviction in mind that the situation will
improve that this business plan has been made. The aim is to establish the
business on a firm footing now so that it can take full advantage of the upturn
when it occurs.

BACKGROUND

The company’s main business has been based on the following.

 Importation and distribution of computers, networking equipment,
computer hardware, computer software, antivirus, data recovery software
and equipment, computer consumables and computer accessories
 Designing of websites and web-based applications
 Software design and implementation
 Database design and implementation

The harsh economic conditions in the country characterized by foreign currency

shortage have begun to negatively affect this line of business. As a result the
company has divided to diversify into the business of computer and hardware
assembly, and local development of software solutions. There are quite a
number of seasoned players in this field who include Creative Computers,
Compusol, Compulink, Computon, Afrosoft, Southernsoft and many others but
there is still room for other new players.

THE COMPANY

CONTACT DETAILS OF THE COMPANY

Present Physical Address: 1 Hampden Street, Belvedere, just after

Harare Showground, off Samora Machel
Avenue, Harare
Postal Address: P.O. Box A239, Avondale, Harare,
Zimbabwe
Contact Person: Mr. Tirivepi Isaac Ndanga
Cell: 0774 161 163
Cell: 0733 610 152
E-Mail: imperative@webmail.co.za
SHAREHOLDERS

The three shareholders who are also the directors for the company are Mr.
Tirivepi Isaac Ndanga, Mr. Ivor Tirivafi Ndanga and Mrs. Miriam Maparura. The
company has an authorized share capital of Two Hundred Zimbabwe Dollars
(Z$200) divided into Twenty Thousand (20 000) Ordinary shares of One
Zimbabwe Cent (Z$0.01), each which is fully issued and paid up.

PRODUCTS AND SERVICES

The company imports computers, Networking equipment, computer, hardware,

computer software, antivirus software, data recovery software and equipment,
computer consumables for general local use.
Imports are only made against confirmed orders.
Imports are being made mostly from the Republic of South Africa, Dubai,
America, Czech Republic, United Kingdom but some are being sourced
regionally and internationally as well. Some of the imports are sourced locally.

The following products and services include the following

1.0 Hardware
1.1 Brand and clone computers
1.2 HP Compaq computers, printers and scanners
1.3 IBM computers
1.4 Dell Computers
1.5 Sahara Computers and products
1.6 Sansui Computers and products
1.7 Mecer computers
1.8 All types of monitors (LCD, TFT, CRT) of all sizes
1.9 Laptops – Toshiba, Dell, IBM, HP, Sony and etc
1.10 All types of printers for Epson, Canon, Lexmark and HP
1.11 All types of digital cameras, projectors

2.0 Accessories
2.1 IDE, SCSI, SATA Hard Drives for Seagate, Maxtor, Western Digital,
Fugistu and others
2.2 SDR and DDR Memory (Random Access Memory)
2.3 All types and sizes of flash drives (Flash Memory)
2.4 All types of motherboards and sizes
2.5 All types of computer cables
2.6 All types of UPS, Sage Suppressors
2.7 All types of Computer Cases
 2.8 AT and ATX Power Supplies
2.9 All types of keyboards
2.10 All types of mice

3.0 Software
3.1 Operating Systems
3.1.1 Microsoft Windows 95
3.1.2 Microsoft Windows 98
3.1.3 Microsoft Windows 98 Second Edition
3.1.4 Microsoft Windows Millennium Edition
3.1.5 Microsoft Windows 2000 Professional Edition
3.1.6 Microsoft Windows XP Professional Edition
3.1.7 Microsoft Windows XP Professional SP1, SP2, Wesmosis
(SP3)
3.1.8 Microsoft Windows Vista
3.1.9 Microsoft Windows Server 2000 and Service Packs
3.1.10 Microsoft Windows Server 2003 and Service Packs
3.1.11 Microsoft Windows Server 2008 and Service Packs
3.1.12 Novell
3.1.13 Linux
3.1.14 Unix

3.2 Applications
3.2.1 Microsoft Office 97, 2000, XP, 2003 and 2007
3.2.2 Quick Books
3.2.3 All Drivers for all products
3.2.4 Belina Payroll
3.2.5 ADASKI Payroll
3.2.6 Company logo design software

3.3 Antiviruses
3.3.1 ESET NOD32
3.3.2 ESET Smart Security
3.3.3 Norton and Symantec
3.3.4 McAfee
3.3.5 AVG
3.3.6 SOPHOS
3.3.7 Kaspersky
3.3.8 Avast
3.3.9 And many more

3.4 Accounting
3.4.1 Pastel partner and Pastel Evolution
3.4.2 Quick Books
3.4.3 Microsoft Office Accounting
3.4.4 Fuel Service Repair Software
 3.5 Payroll
3.5.1 Belina
3.5.2 ADASKI
3.5.3 Quick Books

4.0 Networking
4.1 All types of hubs
4.2 Switches
4.3 Routers
4.4 Network Cards
4.5 Network Cables
4.6 Bridges
4.7 Repeaters
4.8 Gateways
4.9 Modems – internal, external, ADSL and DSL

5.0 Data Recovery – We recover data from corrupted, damaged hard drives and
CDs. We also recover lost passwords, lost or deleted files. We do recover
data from formatted hard drives.

6.0 Internet and E-Mail – All connections to the Internet and configurations of
dial-up, corporate dial-up and leased circuits.

7.0 Websites – We design websites of all types and web-based applications.

8.0 Search Engine Optimisation (SEO) – We help you to market your products
to international markets like Yahoo, Google, Microsoft etc. We can also help
you increase traffic to your website.

Presently the company has been buying most of its products from Zelbar Auto,
Fanoos, Computon Technologies, Creative Computers, Compusol, Compulink,
Combined Technologies, Mobile City and Nulgen Technologies and direct
imports from Sahara and Sansui among others for direct sales to our customers.

COMPUTER ASSEMBLY PLANT

Imperative Technology (Pvt) Ltd’s computer assembly project plant will start in
the second half of 2009. The plant will involve the assembly of computers locally
after twinning with international companies. This is destined to become the
flagship of the business when fully operational. A study has been conducted to
ascertain the availability of the hardware to be used in the assembly plant and it
has been established that most of the hardware are available in abundance. The
plant is also going to employ many unemployed youths thereby solving the
unemployment problem. There is also a possibility that some of the
products/software assembled and designed respectively will find their way to the
export markets and the company will then be able to earn the much needed
foreign currency which can be used to finance further expansion.

KEY SUCCESS FACTORS

The present strategy of offering fast and efficient service as well as timely
delivery of customer orders as key competitive features will continue to be used.
The need to charge a fair price and offer high quality service cannot be over-
emphasized. The company always makes sure that customers are kept aware of
the status of their orders. This helps in keeping rapport with the customers, as
well as trust, which leads to repeat orders.

COMPETITION

In the information technology sector there are quite a number of purchasing

agents. Most of these like Imperative Technology have been established so that
they go between the end users (customers) and the big companies. When
customers are maintained for quite some time through use of good service, there
is no danger of loosing them. The idea is therefore to continually improve quality
of service in order to keep present customers happy while scouting for new
prospects at the same time. Because the prices are continuously going up, the
system of buying and selling becomes uncompetitive and therefore the solution is
to go for computer and hardware assembly, which will therefore be able to solve
the problem of stability in prices and increase sales.

ORGANISATIONAL MANAGEMENT

The management of the company is done through a board of directors consisting

of three members who also hold executive positions as follows:

1.0 Ndanga Tirivepi Isaac. He is the current Executive Director of the company
and is responsible for the day-to-day operations of the company. A holder of
an Advanced Diploma in Computing and Information Technology from
Chinhoyi University of Technology in 2005. He has held many senior I.T.
positions in companies, which include Securico Security Services, Olive
Books Marketing, Daily Life Books and Tapes, TelOne among others. He is
very experienced in Software, Hardware and Networking environments. He
brings in a wealth of knowledge in System Design and Implementation,
Database Design, Website Design and Web-based applications.
Previous achievements include
 Guardforce Enterprise Resource Planning at Securico Security Services in
2006
 Client/Server Network (LAN) at Securico Security Services in 2006, Olive
Books Marketing in 2006 and Makoni Rural District Council in 2007.
  Pastel Partner v 7 at Securico Security Services in 2006
 Sage Pastel Evolution at Securico Security Services in 2007
 Securico Website Designing in 2007.
 Pastel Partner v 9 at Makoni Rural District Council in 2007
 Video Club O.E.M inventory system at Olive Books Marketing in 2007.
 SAP Enterprise Resource Planning at TelONE in 2008.
 Leap Billing System at TelONE in 2008
 ACL and IDEA Data Analysis software at Tel•ONE in 2009
 Teammate Audit Management Software at Tel•ONE in 2009

2.0 Ndanga Ivor Tirivafi. He is the current Accountant of the company. A holder
of a Higher National Diploma in Accounting with Southern African Association
of Accountants (SAAA). This is his first appointment and is in charge of the
Marketing and Accounting within the organization setup.

3.0 Maparura Miriam. She is the current Human Resources and Administration
director of the company. She has held senior positions in the Ministry of
Health where she worked as a nurse

OTHER STAFFING REQUIREMENTS

The company currently has 2 technicians who also double in the support of
software products that we sell. When the company starts the assembly project, it
is envisaged that there will be need to increase the workforce to about double or
treble the present staff compliment. To recruit these new members of staff,
advertisements will be placed in the press, to be followed by interviews, which
include work samples.

CUSTOMERS

1.0 Aviation Ground Services Pvt Ltd

2.0 Kwekwe Polytechnic
3.0 ISB Securities Pvt Ltd
4.0 P.M Manufacturing
5.0 Mvuramanzi Trust
6.0 John Cowie Primary School
7.0 Standacone Accounts
 TRADE REFENCES

Company and Address Contact Person

1.0 Aviation Ground Services Mr. Carlos Rubwe

P.O. Box AP13
Harare Airport
Zimbabwe

Tel: +263-4-575664
Cell: 0772 104 423

2.0 Orylyn Computers Mr. Lawrence Chipenzi

P.O. Box 3584
Harare

Tel: +263-4-2936105
Cell: 0772 262 137

3.0 Kwekwe Polytechnic Mr. Marvellous Sibanda

P.O. Box 399
Kwekwe
Zimbabwe

Tel: +263-55-22991/2
Cell: 0772 895 420

4.0 ISB Securities Mr. Kaseke Ephraim

5th floor Unity Court
Cnr 1st and Kwame Nkrumah Avenue
P.O. Box 425
Harare

Tel: +263-4-750 915

Cell: 0773 415 371