OBJECTIVE

To secure a position as a member of an IT team involved with implementing, manag

ing and troubleshooting the needs of a Microsoft Windows based operating system,
where acquired skills and education will be utilized toward continued growth an
d advancement.
SUMMARY
TECHNICAL SKILLS
* Ability to troubleshoot hardware and software problems with Windows 7, Vista,
XP Pro
* Administer and maintain Active Directory objects for Windows Server 2008, 200
3
* Knowledgeable with networking technologies including? TCP/IP, DNS, and DHCP
* Familiar with networking storage through DFS and NTFS/Share security permissi
ons
* Supported and maintained connectivity of wireless networks
* Customer service experience in retail sales
COMPUTER CERTIFICATIONS
* Microsoft Certified Professional (MCP)
* Microsoft Certified Desktop Support Technician(MCDST)
* Support Center Analyst(SCA)
* Microsoft Certified Systems Administrator (MCSA) - in progress
EDUCATION
May 2008
PC ProSchools
Course Overview:
* Introduction to Hardware and XP Fundamentals
* Microsoft 2003 Desktop Application Courses (Word, Excel, Outlook 2003, Outloo
k 2003 Advanced)
* Implementing & Supporting Microsoft Windows XP Professional
* Supporting Users on Windows XP Operating System
* Supporting Users Running Applications on Windows XP Operating System
* Managing and Supporting Windows Server 2003 Environment
* Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Netwo
rk Infrastructure: Network Services
* Help Desk Course: Support Center Analyst
WORK HISTORY
IT Support Assistant - Jun. 2008 - Present
Beer Capitol Distributing, Sussex, WI
Assisted administration of Windows Server 2003 environment, currently migrating
to Server2008 environment. Organized Citrix XenApp ICA connections for domain us
ers operating OptiRA software. Installed and maintained Server 2008 Domain Contr
oller. Executed changes to Exchange Server 2003. The organization is currently m
igrating to Exchange 2007. Installed and maintained WSUS and Microsoft SCCM on
virtual server 2008R2 for entire network. Operated Symantec Endpoint Protection
Manager and Data Protection Manager(backup)2010 on entire network. Operated dail
y full backup of entire network. Installed Dell Equalogic SAN with 15 TB of data
for database server. Modified Server 2008 to run BES server for Blackberry devi
ces. Installed network printers, Windows 7, Vista, XP Pro, on laptop and desktop
devices. Performed help desk assistance for network and field users. Trained us
ers on Office 2007 changes. Installed, tested and maintained software created by
Data Consultants Inc. Opti RA, OptiInv, OptiMobile, and Routeman Jr. I also had
direct working relationship with the developers of DCI's web based software. Ac
complished nearzero downtime for sales notebook users. (XP, Vista, Windows 7) .
Administered Amanda voice mail system. Introduced facility wide wireless network
. Requisitioned items for network by lowest bid process.
CDL Class A Driver - 2006 - 2007
Portland Trucking, Random Lake, WI
Quad Axel Driver Principal tasks were quad axle dump delivery of coal, salt, san
d, and aggregate in southeast and central Wisconsin.
Tire and Lube Service Writer, Sales Associate - 2005 - 2006
Wal-Mart, Mukwonago, WI
Predominant responsibilities were customer data entry, customer service, writing
work orders, directing flow of vehicles into work areas, tire sales, and floor
sales.
CDL Class A Driver, - 2004 - 2004
Black Horse Carriers Inc, Oak Creek, WI
Fundamental task included delivery and back haul of foodstuffs to ALDI stores in
all of WI and northern IL
CDL Class A Driver - 2000 - 2004
Ryder Integrated Logistics, Lansing, IL
Crucial responsibilities incorporated hazardous materials delivery in three stat
es and corrugated delivery in a 225 mile radius.
CDL Class A Driver - 1999 - 2000
Double J Transportation, Cedarburg, WI
Vital mission included OTR tanker transportation of raw pharmaceutical product t
hroughout the Midwest.
CDL Class A Driver - 1997 - 1999
R.M. Neff Inc, Hebron, OH
Essential responsibilities involved working a split shift six days a week. Picki
ng up mail at three post offices and bringing it to the Milwaukee Package & Dist
ribution Center. Other duties include making sure all equipment is returned to i
ts proper locations.
CDL Class A Driver - 1995 - 1997
Bruegger's Bagel Bakery, Elk Grove Village, IL
Chief enterprise was scheduling seven drivers for a seven day a week delivery sc
hedule which included thirty two stores between Illinois and Wisconsin. Duties a
lso involved data entry of all U.S. Department of Transportation paperwork per r
egulations, and scheduling of all equipment maintenance.
CDL Class B Driver - 1993 - 1995
Terrace Supply Co, Villa Park, IL
Key duties included delivery and digital inventory of oxygen, CO2, Paint, and ot
her hazardous material and supplies to body shops and machine shops.