EXPERIENCE SUMMARY

Staff management: 4 years

Project Management (general): 10 years
IT programming and systems compilation: 2 years
Critical level negotiation and communication with regulatory authorities: 6 year
s
Contract development and negotiation: 5 years
KEY ACCOMPLISHMENTS
Established refined processes and tracking mechanisms for ultimate improved prod
uction in both qualitative and quantitative measures (2007 and 2008).
Increased reporting staffs productivity for 3 consecutive years (2007, 2008, and
2009).
Effectively managed workforce of 18 through serious organizational changes (2007
, 2008, and 2009).
Successfully restructured department for enhanced efficiency and accomplishments
of strategic objectives (2007, 2008, and 2009).
Brought approximately $3.6 million in annualized volume through negotiated healt
hcare contract approval with Texas State Department of Insurance (2009)
Integral researcher, data contributor, and system coding decision maker for new
IT systems (2008).

EXPERIENCE DETAILS
Manager of Product Compliance, Corporate Compliance, HealthMarkets (PRESENT) 11
year tenure with the company; 4 years management experience. Position reports d
irectly to the Vice President of New Laws, Regulations, & Product Compliance in
the Corporate Compliance Office. Span of control includes 18 FTEs comprising 3
business units.
Communication & Negotiation: diplomatic and persuasive written and oral skills i
n negotiations with state regulators and company executives.
Research and Analysis: extensive research and analysis of company business cases
and state insurance laws; synthesis of applicability and impact to companys pro
duct development initiatives and future vitality.
Process & Procedure Review and Development: swift identification of need for rev
ision of existing processes/procedures for ultimate improved efficiency and prod
uction; subsequent preparation and presentation of proposal for essential change
s; successful implementation of process changes within business unit(s).
Chartering of Company & Staff Work Sessions: daily extensive interactions with r
eporting staff and/or business partners in order to collaborate and overcome ob
jections posed by state regulators.
Project Participation: subject matter expert (SME) contributions for various hig
h profile company projects.
Supervisor, Compliance Projects & Verifications, Product Compliance, HealthMarke
ts (August 2006 October 2006) Position vacated due to promotion.
Coordinated and provided oversight for all compliance-initiated projects; superv
ised the administration of insurance policy mailings to policyholders; provided
oversight for verification of all implemented insurance contracts, agent trainin
g materials, and legal review process of insurance contracts; contributed to bra
instorming sessions and technical development projects with upper management.
Senior Compliance Analyst, Product Development, HealthMarkets (October 2005 Aug
ust 2006) Position vacated due to promotion.
Researched state insurance laws and prepared insurance contracts in accordance w
ith companys marketing initiatives and newly enacted laws/regulations; worked cl
osely with state insurance department regulators to ultimately obtain their appr
oval for companys insurance agents to solicit the new insurance contracts.

PROFESSIONAL AFFILIATIONS
Health Care Compliance Association (HCCA)
6500 Barrie Road, Suite 250
Minneapolis, Minnesota 55435
Member Since April 2010
EDUCATION
Tyler Junior College, Tyler, Texas
Associates Degree, General Studies
Graduated Cum Laude May 1999 (GPA: 3.38)
Ashford University, Clinton, Iowa
Bachelor of Arts, Health Care Administration (Minor, Organizational Management)
Upcoming Graduation Date: September 2010
SixSigmaOnline, Aveta Business Solutions (current)
Black Belt Certification (with Lean & Design for Six Sigma (DFSS))
Enrollment Date: December 11, 2009