Andrew Olson

763-248-2654
ao74aee8@westpost.net
Summary
Electrical Engineer with strong project management, process improvement and cust
omer liaison experience. Able to develop and manage technical projects from con
cept to product launch and identify customer needs through design of solutions.
Demonstrated ability to strengthen processes to improve efficiency and meet cus
tomer expectations. Known by others as detail oriented, self motivated and a ta
ke-charge person who sees where improvement is needed.
Software Experience
C
ERP System (IFS)
Java
C++
Visio
Modbus
AutoCAD
Visual Basic
Eagle Layout Editor
Professional Experience
Minco Products Inc.
Fridley, MN
Sales Engineering Supervisor
2006 - Present
Responsible for quotation process from initial technical contact through submiss
ion of proposal.
Coordinated inside technical sales activities with management company-wide and i
ts global subsidiaries.
Project managed updating of sales support process documentation and developed te
chnical training materials.
Developed training process and trained sales engineers and support staff on prod
uct application, design, manufacturing methods, and integration of technologies.
Interviewed and selected 16 new hires.
Authorized as 1 of 3 corporate Empowered Officials responsible for ensuring all
exportation is in compliance with applicable export regulations such as EAR and
ITAR.
Mentored Sales Support personnel on customer handling skills, technical product
knowledge and sales techniques / strategies.
Supervised 9 Sales Engineers and support staff assisting US, Asian and European
customers and an annual budget of approximately $600,000.
Recognized by management for managing 2 successful technical support restructure
s which improved level of customer service and response time.
Sales Engineer
2005 - 2006
Responsible for pre and post sale technical support for all products and accurat
e and timely response to requests for quotation.
Interacted with customers to understand their needs and define product solutions
which resulted in surpassing territory sales goals by 10%.
Communicated with customers, Sales Managers, and Design Engineers to ensure fina
l product met customer expectations.
Supported product offerings corporate-wide for international customers.
Coordinated technical conference calls and visits between customers and Design E
ngineers.
Resolved product delivery issues by acting as a liaison with production and cust
omers.
Electrical Engineer
1999 - 2005
Responsible for design and support of temperature controllers, manufacturing equ
ipment, and technical communications regarding controllers.
Analyzed and resolved technical issues concerning mechanical hardware, analog/di
gital circuitry, embedded software and computer applications.
Designed and developed custom and standard temperature controllers to meet custo
mer's specific needs.
Researched, analyzed, and tested corona and affects on stator sensors which resu
lted in improved performance that eliminated failures.
Interacted with compliance agencies to obtain UL and Canadian Standards Associat
ion (CSA) approvals for clarifications of design and testing requirements.
Wrote and created customer user manuals and marketing materials utilized by cust
omers and Sales & Marketing Department.
Developed customer website including product images, online user manuals and app
lication information to promote instrumentation products.
Project managed controller designs from concept to product launch.
Designed / developed calibration, test, and programming fixtures, conducted Root
Cause Analysis and resolved fixture issues for technicians and production worke
rs.
University of Minnesota
Duluth, MN
Project Intern
1998-1999
Responsible for managing Road Weather Information System (RWIS) data in database
and updating / maintaining website.
Education
BS, Electrical and Computer Engineering; minor in Math & Computer Science
University of Minnesota - Duluth, MN
Additional Coursework:
Supervision I, II, III (54 hrs)
Managing Organizational Change
Project Management
Working Successfully with Global Counterparts
Structured Problem Solving
Miller Heiman Strategic Selling
Six Sigma
Miller Heiman Conceptual Selling
Complying with US Export Controls
APICS - Introduction to ERP
Complying with International Traffic in Arms Regulations (ITAR)
Volunteer & Community Involvement
University of Minnesota, Math Tutor, 2 yrs
University of Minnesota, Engineering Teaching Assistant, 2 yrs
National Lutheran Youth Gathering Chaperone