Shawn Morgan

Mobile Phone: 717-303-9282

E-mail: sm5a8130@westpost.net

Objective
I am looking to expand my knowledge and experience in the Information Technology
field. Broaden my horizons and find a company that will allow my growth and exp
ansion to climb the ranks in the Information Technology world. Overall goal is t
o enjoy my career path and provide for my family comfortably.
SKILLS SUMMARY
3 years customer support experience with Solaris 10 OS and all of Sun Microsyste
ms Storage including Disk and Tape Storage.
DoD Secret Clearance
Experience with LAN, TCP/IP, Ethernet, Fiber Channel, 802.11x and UNIX
Quick learning and thinking ability to adapt and overcome obstacles in the techn
ical field
Professional Experience
HP Enterprise Services | Camp Hill, PA
Technical Support Engineer June 2007 - present
This Company provides service to many large organization. Some of which are AT&T
, Verizon, Northrup Grumman, and even General Dynamics. I work as the team lead
for 2nd shift. Also, I act as the subject matter expert to support my team in so
lving their issue in a timely manner. I distribute cases to co-workers from the
gate depending on their experience and level of training. On a daily basis we re
ceive calls on Solaris Volume Manager as well as Veritas Volume Manager and vari
ous Storage equipment from Sun Microsystems. Including Storage Area Networks an
d Direct Attached Networks
Radiance Ticketing System
IBIS Ticketing System
Veritas Volume Manager
Solaris Volume Manager
Sun Microsystems Solaris
Sun Microsystems Storage Arrays
Brocade, McData, and Cisco Switches
SAN administration troubleshooting
Pennsylvania Army National Guard
Signal Support System Specialist January 2006 - present
Install, maintain and troubleshoot signal equipment. Consisting of radios, compu
ters, switches, routers, and WLAN. While deployed overseas I maintained a compan
y worth of various equipment spanning from communication radios to Cisco routers
and switches passing data to our Point to Point WLAN. There were roughly 125 pe
ople that I maintained making sure all of their equipment was in working conditi
on as well as ordering replacement parts for repair. I also have experience in S
atellite data communication as well.
Linux
Cisco
Windows Desktop Support
A+
Net +
High Capacity Line-of-Sight (HCLOS) Wireless IP Communication
Education
Computer Learning Network | Mechanicsburg, PA
Network and Internet Security Administration Sept. - Aug. 2006
The CTIS program is designed to give students hands-on practical experience in c
urrent modern operating systems, networking, and intranet/internet security meth
ods. Participants will acquire skills that include installation, configuration,
troubleshooting and administration of currently used industry standards networki
ng systems. Students learn to design and build systems appropriate to home and b
usiness users. Subjects include
Operating systems from Microsoft and Linux, designing and building workstation a
nd server computers.
Various standard networking systems such as client/server and wireless are desig
ned, built, and configured by the students.
Upon successful completion of this program, students will have obtained the fund
amental skills in preparation for certification in
A+.
Network +,
Cisco CCNA,
Security+,
Linux+,
Microsoft Windows Server,
Microsoft Desktop Operating Systems.
Visual C++
Visual Basic 6
UNIX
HTML/Web Design
Microsoft Pro 00/03/XP
Microsoft Office