Mario A.

Melendez
10945 Hortense St. #117
North Hollywood, CA 91602
mm7ca6f2@westpost.net
(818) 427-6235
OBJECTIVE:
Position in an environment which will be a positive and an enriching experience
.
EXPERIENCE:
11/9 Present Kraft
Route Sales
Responsibilities include merchandising, selling and promoting all products, t
ime management and creating a strategy tailored to each account. Overseeing 14
accounts and meeting weekly and monthly goals. Promoting the right target mix o
f products and services to each account based on demographics. Manage merchandi
sing staff to ensure promotions and displays are delivered as schedule.
6/9 11/09 Reebok
Assistant Store Director
In-Charge of recruiting, hiring, training, new and old personnel. Met all sale
s goals and payroll goals with ease. Responsibilities included creating trainin
g manuals, operation manuals and scheduling of employees. Supervise staff of 18
.
1/08 -6/09 Kmart
Assistant Manager
Responsibilities include recruiting, hiring, training new and existing personne
l to meet daily, weekly and monthly sales goals based on seasonal merchandise.
Merchandise ordering, tracking, and presentation based on demographics for all d
epartments. Excellent customer service skills. Intimate working knowledge of a
ll areas of the store in order to provide speedy customer response.
6/06 11/07 Goodwill Industries
Store Manager
In-charge of all retail sales operations. Responsible for meeting monthly sale
s goals based on merchandising. Responsibilities included training on all facet
s of store operations; cashiering, stocking, merchandise display. Managed staf
f of 12. Responsibilities also included payroll, scheduling and sales reporting
.

10/03/05 2/06 Washington Mutual

Call Center Supervisor
Responsibilities include training, coaching, motivating and managing a team of
18 to 20 customer service agents. Monitoring, providing feedback and support in
a fast paced environment.
7/8/96 10/11/04 PUBLIC STORAGE
Operations Manager
Responsible for training, motivating, and managing a team of 20 or more inside
sales representatives. Responsibilities also include staffing and recruiting f
or call center that must answer over 200, 000 calls per month. In charge of upd
ating and implementing a continuous training program. Responsibility also inclu
ded understanding and enforcement of policies and procedures, as well as quality
control.
In charge of scheduling up to 240 employees using Work Force Management softwar
e (TCS) and ACD reports to meet 98% service level.
EDUCATION:
University of Phoenix MBA
University of Phoenix B.S.B.A.
Los Angeles Valley College
Los Angeles Mission College
REFERENCES:
Provided upon request.