Professional Documents
Culture Documents
OBJECTIVES
- To know the Acceptance of TPP in Banking by Customers
- To get the knowledge about the Expectations of the customers from Banking
sector towards TPP
- To get knowledge about the Management of Customer Relationship towards TPP
in different Private Sector Banks
- To know the Satisfaction Level of the Customers from the TPP
- To get the knowledge of the Perception Gap related to TPP
_______________________________________________________________________
1. In which sector’s bank do you have bank account?
□Public Sector Bank □Co-operative Bank
□Private Sector Bank
8. Which Criteria you consider before taking the decision of investment through
particular Bank?
□Service □Credit worthiness
□Relations □Trust
Any other then please specify ______________________________________
9. How will you rate the Satisfaction level from the services provided to you by
the Bank through which you made your investment?
□Highly Satisfied □Satisfied
□Moderate □Dissatisfied
□Highly Dissatisfied
10. Are you satisfied with the products which are provided to you by your Bank?
□Yes □No
13. Before this have you ever made investment in any TPP of Banks?
□Yes □No
14. If yes, then from the same Bank or any other Bank?
□Same □Another
17. Do you think you may shift to any other Bank for Investment in TPP in
future?
□Yes □No
20. Do you think you are getting the perceived product satisfaction?
□Yes □No
21. If No, then in which features it differs from your perceived product features?
□Return □Management Pattern
□Trustworthiness □Any Other _________________________
Name : ____________________________________________________
Address : ____________________________________________________
_____________________________________________________
Contact No :(O) (R)
(M)
Held Bank Accounts with
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2)
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5)
THANK YOU