We the MBA students of the S.K.

Patel Institute of Management & Computer Studies,

doing our project on the Consumer Behavior towards the Third Party Products in the
Private Sector Banking. We are requesting you to spare 5 minutes to fill this form. We
are assuring that these data will use for the study purpose only.

OBJECTIVES
- To know the Acceptance of TPP in Banking by Customers
- To get the knowledge about the Expectations of the customers from Banking
sector towards TPP
- To get knowledge about the Management of Customer Relationship towards TPP
in different Private Sector Banks
- To know the Satisfaction Level of the Customers from the TPP
- To get the knowledge of the Perception Gap related to TPP
_______________________________________________________________________
1. In which sector’s bank do you have bank account?
□Public Sector Bank □Co-operative Bank
□Private Sector Bank

2. Which type of Bank Account do you have?

□Current Account □Saving Account
□Fixed Deposit Account

3. Are you aware about the Third Party Products?

□Yes □No

4. If yes, then have you ever invested for the same?

□Yes □No

5. If yes, then in which product had you invested?

□Insurance □Mutual Funds

6. Through which bank you invested in the TPP?

□HDFC Bank □ICICI Bank
□Centurion Punjab Bank □HSBC Bank
□ABN Amro Bank □Citi Bank
□Kotak Mahindra Bank
Any other then please specify ______________________________________

7. Do you think Banks need to deal with Third Party Products?

□Yes □No

8. Which Criteria you consider before taking the decision of investment through
particular Bank?
□Service □Credit worthiness
□Relations □Trust
Any other then please specify ______________________________________
9. How will you rate the Satisfaction level from the services provided to you by
the Bank through which you made your investment?
 □Highly Satisfied □Satisfied
□Moderate □Dissatisfied
□Highly Dissatisfied

10. Are you satisfied with the products which are provided to you by your Bank?
□Yes □No

11. If No, why?

______________________________________________________________
_
______________________________________________________________
_

12. If Yes, then state your Satisfaction Level

□Highly Satisfied □Satisfied
□Moderate □Dissatisfied
□Highly Dissatisfied

13. Before this have you ever made investment in any TPP of Banks?
□Yes □No

14. If yes, then from the same Bank or any other Bank?
□Same □Another

15. If from another Bank then from which Bank?

______________________________________________________________
_

16. Which factor leads you to shift to this Bank?

□Services □Product
□Relations □Credit worthiness
□Return □Trust
Any other then please specify ______________________________________

17. Do you think you may shift to any other Bank for Investment in TPP in
future?
□Yes □No

18. If Yes, why?

______________________________________________________________
______________________________________________________________
__
19. What factors might lead you to shift to some other bank?
□Services □Product
□Relations □Credit worthiness
□Return □Trust
Any other then please specify ______________________________________

20. Do you think you are getting the perceived product satisfaction?
□Yes □No

21. If No, then in which features it differs from your perceived product features?
□Return □Management Pattern
□Trustworthiness □Any Other _________________________

22. Any Suggestions from your side

______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
____

23. Please give your some personal details

Name : ____________________________________________________
Address : ____________________________________________________
_____________________________________________________
Contact No :(O) (R)
(M)
Held Bank Accounts with
1)
2)
3)
4)
5)

THANK YOU