LANA ABAYEV

93-10 Queens Blvd., Apt. 7G

Rego Park, NY 11374
(718) 896-0137
sa856df0@westpost.net

OBJECTIVE
A position in Administrative / Office Management

SUMMARY OF QUALIFICATIONS

* More than 25 years of experience providing comprehensive administrative and fi

nancial management support to executives, managers and diverse departments.
* Highly organized and detail-oriented problem-solver with a strong customer foc
us, known for quickly grasping complex situations and turning them into manageab
le tasks. Skilled in prioritizing effectively to complete multiple tasks and pro
jects within tight deadlines.
* Areas of expertise include:
Accounting / Bookkeeping, including A/R, A/P, Payroll, Collections, Bank Rec
onciliations
Sales & Marketing Support Customer Service Team Leadership
* Computer skills include: Windows NT/98/95/3.1x, Peachtree Accounting, QuickBo
oks, ReportsSmith, MS Excel, MS Word, WordPerfect.
PROFESSIONAL EXPERIENCE
2005-2009 PROFILES, New York, NY
Customer Service Manager/Bookkeeper
* Provided outstanding service to a sophisticated, up-market clientele, quickly
addressing and resolving issues to ensure a positive customer experience.
* A/R: Prepared daily deposits for the bank, cash application and posted journal
entries to appropriate accounts.
* A/P: Tracked vendor, freight and warehouse receiver invoices to ensure payment
.
* Created spreadsheet for purchasing and delivery including freight charges, res
ulting in increased efficiency and thousands of dollars in cost savings.
* Built strong relationships with 20 vendors and coordinated logistics and custo
ms requirements for product shipments from France and California.
* Maintained extensive telephone and email communication with customers to ensu
re timely and accurate delivery of orders.
* Developed in-house program to track customer communication and order status, r
esulting in significant improvement in customer satisfaction and retention.
* Supervised and motivated the customer service team, and assisted sales team in
review of market analysis to determine customer needs, price schedules, and dis
count rates.
* Analyzed database and worked closely with external showrooms to develop proces
s improvements and strategies to streamline operations.
2004-2005 STARK CARPET, New York, NY
Payroll Administrator / Assistant to Controller
* Administered payroll for 450+ employees of multi-million dollar manufacturing
company.
-continued-
LANA ABAYEV
PAGE TWO

* Oversaw weekly verification and coding processes to ensure accuracy and to mee
t strict payroll deadlines.
* Reconciled and maintained bank accounts for 10 external showrooms throughout t
he U.S. Performed journal entry and posting.
* Assisted Controller with commissions and bonus reports using Microsoft Excel.
* Handled payroll taxes, monthly reports on Union payments, garnishments, and 40
1(k) contributions using the ReportsSmith payroll system.
* Simplified report creation to speed regulatory compliance and strategic decisi
on-making.
* Maintained employee records and details pertaining to salary history, vacation
and sick leave. Responded to employee inquiries and resolved concerns.
2001-2004 PROFILES, New York, NY
Customer Service Manager
* Supervised production and delivery of exciting lines of furniture manufactured
in France and throughout the U.S.
* Managed all customer service and sales support systems, consistently maintaini
ng a positive attitude and customer orientation. Increased efficiency in purchas
ing and delivery orders from overseas.
* Created in-house incentive programs to increase speed and accuracy of response
to 100+ inquiries per day and to improve productivity levels.
1990-2001 BOUSSAC FADINI, New York, NY
Bookkeeper/Customer Service
* Managed all Accounts Receivable for the company, and performed standard bookke
eping procedures, ledger maintenance, and statements using Microsoft Excel.
* Assessed customer needs, provided quotes, and followed through on orders to en
sure timely delivery for global textile company.
* Prepared domestic and international shipping documents, coordinated traffickin
g, and expedited shipments.
* Responded to more than 100 telephone calls per day from customers with diverse
needs and personalities, skillfully resolving complex issues with professionali
sm and diplomacy.
* Recognized for efficiently managing all documentation and account records.
Previous experience includes:
Accounts Receivable / Credit / Collections, Cathy Daniels Manufacturing Co., New
York, NY
- Prepared and reviewed aging and targeted collections based on past due account
s, placed follow-up calls to delinquent account holders, and significantly reduc
ed delinquencies, achieving a 90% success rate.
EDUCATION & TRAINING

Dushanbe College of Finance, Tajikistan (former USSR)

Certificate in Office Procedures, Cope Vocational Institute, New York, NY
Attended seminars in ADP/pc Payroll, ReportsSmith, New York, NY