Juan Benjamin Garay-Kiehnle

1328 Saddlehill Lane 925-639-7866

Concord, CA 94521 jg8d886e@westpost.net
OBJECTIVE
Results driven team player eager to contribute over 6 years of banking experienc
e toward excellent customer service, risk management and information administrat
ion toward a position with a corporation or government organization where detail
orientation and collaboration are instrumental in maximizing business processes
.
PROFILE
Excel at conducting surveys, and analyzing and reporting information for the de
cision making process.
Proven track record for analyzing, redefining and implementing process changes
to optimize program performance.
Collaborated with the UC team to develop and execute new study plans for the UC
San Diego study and Smokers Hotline program.
Recipient of a Letter of Recognition from Liam McGee, President of Consumer Ban
king, Bank of America, for outstanding customer service and bank product sales.
Bilingual, Spanish and English.
EXPERIENCE
CONTARESA, S.A. Guatemala City, Guatemala Financial Manager January 20
10 July 2010
Managed an internal call-center for the purpose of monitoring the quality of th
e sales and technical service departments.
Supervised bi-weekly fueling of the companys vehicles and prepared monthly fuel
expense reports.
Prepared and balanced bank statements, receipt totals, deposit totals, payroll
reports, and various expense reports for monthly audits.
Reviewed every submitted check for proper documentation and support before sign
ing approval.
Placed purchases for materials submitted by various different departments.
Conducted business with various international vendors such as Liftmaster and Ma
sinara.
FIRST REPUBLIC BANK San Francisco Personal Banker 2006-2010
Apply excellent communication and human relations skills toward representing th
e bank and developing new relationships with bank customers.
Provide all aspects of customer service including setting up new accounts, maki
ng deposits and withdrawals, sending wires and selling bank products to customer
s in fulfillment of daily business goals.
Contribute to overall performance and risk management of the branch through dai
ly reconciliations, balancing the vault, conducting cash shipments and auditing
accounts.
Accountable for accurate posting directly to the General Ledger, performing con
sistently in line with all bank, federal and industry standards.
BANK OF AMERICA Concord Personal Banker 2003-2006
Offered superior communications skills in working directly with bank customers
in support of their banking and financial needs.
Promote customer satisfaction and business growth by working directly with cust
omers in a fast paced environment to provide banking services including checking
, savings, CDs, IRAs, mortgages, and multiple bankcard applications as a represe
ntative for affiliated partners.
Recognized for demonstrated performance in providing premium customer service a
nd in the selling of various credit products and mortgages.
Perform credit and financial background checks facilitating mortgage loans and
lines of credit.
UNIVERSITY OF CALIFORNIA San Diego Evaluator IV 2001-2003
Applied expertise in statistical tools and analysis toward developing and condu
cting state-wide surveys concerning the California Smokers Helpline.
Collaborated with the UC team in the development and execution of new study pla
ns.
Resourcefully trained and mentored new employees, providing them excellent orie
ntation into the program while ensuring that all quality standards were met.
Successfully met all deliverables for continuous operations including administr
ative tasks such as data entry, filing, and managing the internal client databas
e.
EDUCATION
University of California, San Diego, Bachelor of Arts in Economics, 2003
ACTIVITIES
2002: Big Brothers Big Sisters Outreach Program, Young Leaders of Tomorrow, Dean
s List