1140KendallTownBlvd.

Unit # 2101
Jacksonville, Florida 32225 904-891-9115
gb9bd766@westpost.net
Gwynda A. Barnes
Objective Operations and Training Professional with experience in Franchise Cons
ulting/Operations, business planning, course development, market planning & anal
ysis, sales analysis, customer service/food safety training, site selection, new
Franchisee orientation, and strategic planning. Noted for innovative strategie
s that resulted in positive sales growth for new and existing stores that helped
strengthened parent companys brand leadership in the Virginia, North Carolina,
South Carolina, Georgia, Florida, Alabama, Texas, Nevada, Mississippi, Alabama,
Kentucky and California markets. Also, provided Franchise Business leadership f
or the New Zealand international market.
Experience 20032010 Dennys Corporation Spartanburg, SC
Franchise Business Leader
Reported to Regional Director of Franchise Operations with full responsibility
for Sales Growth, Marketing initiatives, Business Plan reviews, quality & food s
afety performance, training, and brand growth initiatives for 36+ restaurants an
d multi-Franchisee groups.
Increased Franchise Area Sales from +1.2% to 8%
Conducted quarterly Business Plan reviews for 15 Franchisees in market area; ev
aluated each restaurant on a quarterly basis by completing key results reviews (
sales, customer service, profitability, expansion status, food safety & health i
nspections performance) & operating standards execution.
Directed DMA market business meetings for Southern California, Orlando, West Pa
lm Beach, Louisville, Pensacola, Tampa & San Diego Franchisee Communication meet
ings.
Partnered with Franchisees in development of action plans for sales growth, cus
tomer service execution and food safety in opportunity restaurants.
Conducted P & L workshops to assist Franchisee and/or District Managers with be
st practices to improve bottom line performance.
Directed a variety of projects, including new product training, District Manage
r meetings, District Manager mentor days, new restaurant openings, new Franchise
e entry into system and strategic planning and performance management seminars.
Coordinated new restaurant opening from selecting interviewing sites & training
of new Franchisee to job fairs and grand opening activities.
Coordinated with Marketing Director Co-op activities/Served as Secretary for Or
lando & Tampa Marketing Co-ops.

19992003 Papa Murphys International Vancouver, WA

Director of Training/Senior Franchise Business Consultant
* Reported to Vice President of Human Resources with full responsibility for cor
porate and field-based Training for 22 states, 736 stores and 280 Franchisees.
* Planned, coordinated and directed all aspects of Training for Franchisees and
managers, as well as corporate personnel.
* Identified specific training opportunities and developed annual training/devel
opment plans to address those needs.
* Developed and designed New Franchisee Training Program, Strategic Planning Bus
iness Course, Interviewing Course, Shift Manager Class, Customer Ready Customer
Service Program, New Employee Orientation Workshop, Strategic Performance Manage
ment Class and Employee Food Safety Workshop.
* Member of Product Committee with emphasis on development and roll out of new m
enu items, in-store bilingual training resources and video productions & well as
set up on-demand printing for company.
* Supervised 5 Training Managers and an Administrative Assistant as well as Inte
rns.
* Managed a $640,000+ annual budget for corporation/Wrote annual Training Depart
ment Budget that was approved for implementation.
* Coordinated in-house development of training tools for Franchisees, Company st
ores, and new concept training program.
* Facilitated Leadership classes/workshops/seminars for Franchisees and Managers
.
* Developed and roll out Training Department Internet website.
* Wrote and produced training videos for company.
* Developed Safety HACCP Program for Oregon and Washington based stores.
* Developed CD-ROM Training for select test markets for system rollout.
* Coordinated succession-planning strategies for New Franchisees.
* Developed, redesigned and wrote Operations Manual and SOPs (Standard Operating
Procedures) for company.
19981999 Allied Domecq San Francisco, CA
Regional Training Consultant
* Reported to Director of Field Training with full field-based Training responsi
bility for 13 states, 919 stores and 527 Franchisees (Baskin/Robbins, Togos & Du
nkin Donuts).
* Facilitated Management and Employee level courses.
* Co-developed Strategic Business Planning, Staff Scheduling Management, Conflic
t Resolution modules for Training Department
Other Experience Classroom Trainer/Quality Assurance Representative/Area Traini
ng Manager/General Manager Burger King Corporation September 1986 November 19
98
Education
Bachelor of Science degree, Virginia Commonwealth University, Richmond, VA/Major
Mass Communications Broadcast Journalism with a Minor in Business Administrat
ion.
Professional Development Certification, Portland State University, Portland, OR
Certificate in Curriculums: Project Management, Coaching Great Performance, Lea
ding for Results, Planning for Action, Facilitating Effective meetings & Custome
r Centered Organizations
Franklin Covey certification in Project Management & Time Management
Certificate in Training Program QBQ (Question Behind a Question)
Certified National Restaurant Association Instruction ServSafe Food Safety Inst
ructor
References Sam Wilensky Franchisee (Dennys Corporation) & ex-Chief Operating Of
ficer/Senior VP of Franchise Operations/Contact Number: (850) 525-2737
Marina Huelva Franchisee (Dennys Corporation): (863) 242-1021
Ron Smothers Franchisee (Dennys Corporation & Burger King Corporation): (323)
864-4294
Bart Leevereld Vice-President of Operations for Parry Group: (941) 232-9958
Rachel Gist Legal Assistant Dennys Corporation: (864) 597-7280