HEATHER HAYES

99 Wilmot Road, Scarsdale, New York 10583

(917) 613-5515 * hh9e5d2e@westpost.net
TECHNICAL TRAINER
Solutions-focused, motivated professional with a comprehensive background in tec
hnical training, project management, and team leadership. Effective communicato
r and liaison, known for building strategic partnerships and alliances with both
technical and non-technical executives, staff, and clients. Builds and establi
shes key collaborative relationships to successfully complete multiple simultane
ous projects. Highly versatile; quickly masters new roles, responsibilities, te
chnologies, and environments. Reputation for integrity, dedication, and work et
hic.

CORE COMPETENCIES
Cross-Functional Team Leadership * Technology Integration * Resource Allocation
* Process Improvement
Relationship Building * Curriculum Design * Business Systems Training * Database
Administration
Creative Problem Solving * Attention to Detail * Organization * Technical Troubl
eshooting

ACHIEVEMENT HIGHLIGHTS
* Successfully served as the sole trainer and designer for the implementation an
d post-implementation of the domestic advertising sales system, with responsibil
ity for conducting, designing, and maintaining all training and materials for 12
software systems.
* Awarded two coveted IT Excellence in Service and Leadership Awards due to exce
ptional performance as well as the recipient of Chairman Circle Award for leader
ship at Interep.
* Demonstrated strong communication and leadership skills in effectively creatin
g and spearheading a comprehensive training plan for implementation of the Inter
national Broadcast Management System across the Europe, Asia, and Latin America
regions.
PROFESSIONAL EXPERIENCE
FREEDOM ROAD PILATES (2007-Present)
Trainer and Assistant Manager
Maintain full accountability for creating and integrating a comprehensive and in
novative training program based on individual client needs. Apply strategic pla
nning, prioritization, and management skills toward consistently optimizing prof
itability while maintaining high quality standards. Strategically plan and coor
dinate workloads/schedules for optimal productivity and efficiency.
Selected Highlights:
* Provided senior management with critical tools for measuring results and defin
ing short-term and long-range business plans; tracked client scheduling and bill
ing.
* Proficiently handled all aspects of the studio's daily operations including ma
intenance of computer system and bookkeeping.
* Collaborated closely with staff in creating a detailed, innovative advertising
and marketing plan to procure and cultivate new clients and expand upon new bus
iness opportunities.
DISCOVERY COMMUNICATIONS INC., New York, NY (1999-2007)
Business Systems Trainer
Strategically prioritized, planned and coordinated projects to ensure on-time, r
equirements-compliant completion while boosting productivity and efficiency. Ser
ved a key role as the sole trainer for post-implementation training of the Inter
national Broadcast Management System for all international users.

-Continued-

HEATHER HAYES * Page 2 * hh9e5d2e@westpost.net

DISCOVERY COMMUNICATIONS INC., New York, NY (1999-2007)

Business Systems Trainer
Actively liaised between IT Project Teams and business users, both international
and domestic, to identify system needs and prioritize delivery, identify probl
ems and recommend solutions. Conducted comprehensive research and analysis and
worked with Business Analysts and project teams throughout the system developmen
t process.
Selected Highlights:
* Trained, mentored and supervised new and existing employees on business system
s, media industry standards and company policies ensuring comprehension of core
competencies and internal procedures.
* Communicated all system upgrades and business procedure changes to end users a
nd collaborated with Business Analysts and Developers to identify system problem
s, as well as identified training and support needs,
* Conducted assessments for the monthly BSD report and troubleshot current issue
s with Business Analysts, Sales Support and BSD staff to achieve a cost-effectiv
e resolution.
* Created impactful course modules, training materials, and evaluation forms, in
tegral to maximizing productivity.
* Applied sharp strategic planning, prioritization and organization skills towar
d analyzing testing enhancement specs prior to rollout to ensure accuracy.
* Successfully created the actual test scripts for the Quality Assurance team.
Career Note: Additional experience as an Officer Operations Manager and Sales Re
presentative for Interep and McGavren Guild, the largest national, full service
radio rep and marketing company in the country.
EDUCATION
B.S. Communication Studies, Minor in Sociology (magna cum laude)
NORTHEASTERN UNIVERSITY, Boston, MA

TECHNICAL PROFICIENCIES
IBMS, Deal Builder, Gabriel, Stewardship, Paid Programming, Program Tracking Adv
antedge, PDS, Windows XP, Novell, DOS, Lotus Notes, Visio, Excel, PowerPoint, Wo
rd, NetMeeting, GatherPlace, SnagIt, Captivate, Donovan & Strata