Regis R.

Krol
1905 Cambridge Drive
Presto, PA 15142
412.310.1646
rk9f248e@westpost.net
RESUME

Skilled executive with in depth experience in business development and leading a

strategic vision.
Experienced in both Sales and Operations in the Vendor Management, Title Insuran
ce and Closing Services Industry. Proven professional with sound business judgm
ent, decisiveness, well-developed planning, along with strong analytical and com
munication skills resulting in a consistently high level of performance.
Employment History:

2005-July 2010 STEWART TITLE GUARANTY COMPANY

Western Pennsylvania Agency Manager/Operations Manager
Manage the Operational process of both direct operations and the
independent agency service center for a nationa
l title insurance underwriter.
Consecutive track record of increased market share and revenue over the last
five
years.
* Direct operations - oversee the daily management of all title and closing
production including new product development and business development for resi
dential and commercial transactions; responsible for achieving superior customer
service and quality; analyze technology needs and promote internal products.
* Agency operations - oversee the daily management of an internal staff to suppo
rt independent local and multi-state title insurance agencies; Managed sales te
am; Facilitated training seminars for over two hundred independent agencies; R
esponsible for negotiating underwriting contracts, reviewing individual business
plans, enforcing and educating agents on all State and Federal insurance regul
ations and compliance issues; responsible for growing agency by signing new agen
ts;
* Accountable for management of budget for both direct operations and the agency
group;

2002 - 2005 LANDAMERICA TITLE INSURANCE COMPANY

Assistant Vice President & Operations Manager
Directly accountable for the daily management of all title and closing produc
tion
for residential and commercial real estate transactions. Act as the key source f
or product training and information, industry trends, analyzing the competition
and customer feedback.
* Facilitated all production of services through daily contact with all vendo
rs associated with the real estate transaction;
* Analyze market, clients, and competition to develop and implement strategie
s to build and grow market share.
* Developed departmental objectives and business plans and executed with
tracked success.
* Ensure and maintain client satisfaction through effective department and staff
management.

1998 - 2002 FIRST AMERICAN TITLE INSURANCE COMPANY-

NATIONAL LENDERS ADVANTAGE
Assistant Vice President & Project Manager
Directly accountable for ensuring a proper transition of new business, negoti
ating
and managing service agreements, identifying strategies and tactics that will

increase client satisfaction, and improving client communication.

* Worked directly with Operational Services Managers, Sales team,
National order center, IT department and training department to ensure
a clear understanding of the clients requirements and expectations.
Negotiated service level agreements with National Lenders.
* Drive net revenue on select accounts, comprising a book of business, including
larger key accounts.
* Coordinate and manage weekly conference calls with client and all operations d
epartments, along with onsite employees to discuss updates, concerns, issues and
achievements and schedule continual training. Monitor and assist with providing
excellence service levels to client.
* Develop future growth plans, offer additional products via cross-sell initiati
ves and through vendor management servicing.

1992 - 1998 MIDLAND OF PA (SUBSIDIARY OF FIRST AMERICAN TITLE)

Assistant Vice President & Manager of Closing Services
* Oversee and manage staff with regard to cash, government and Conventional clos
ings.

* Communicate with realtors and lenders. Inc

reased volume of
residential and commercial transactions by creating joint ventures with
realtors, construction companies and lenders.
* Review & approve documents from various lenders/residential & commercial
* Final approval of file prior to closing
* Underwriting title issues and issuance of final title policy
1990 - 1992 M & K REAL SETTLEMENT SERVICES
Vice-President
. Obtained PA title insurance license and assisted owner in daily
operations of independent title agency; developed and maintained
customer base through client service and performing residential
refinance, purchase and construction closings;
. M & K was subsequently purchased by First American Title
Insurance Company

1989 - 1990 APPROVAL ONE MORTGAGE CORP., Pittsburgh, PA

Loan Officer
* Solicit mortgage loans and then utilize credit analysis by interviewing
applicants then implementing a program suitable for their needs.
* Educated in FNMA, FHLMC, FHA, VA loan policies and procedures
* Provide excellent customer service to all vendors which included real
estate agents, attorneys and direct consumers.
1985 - 1989 GEORGE JUNIOR REPUBLIC, Grove City, PA
Clinical Manager/Counselor (Social Services)
* Assisted in their training and development
* Responsible for providing counseling and crisis intervention for students
* Develop and maintain daily and quarterly clinical reports
* Responsible for interacting as a treatment team member to develop and review t
reatment goals
EDUCATION
1980 - 1985 PENNSYLVANIA STATE UNIVERSITY, University Park, PA
Pre-Law/Business
1990 - Present Licensed Title Agent
PROFESSIONAL ORGANIZATIONS
Pennsylvania Land Title Association
McCandless Rotary Club-Past President and Board of Directors
American Land Title Association
Mortgage Bankers Association- Board of Directors
Penn State Alumni Association
NAOIP