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LinkedIn profile:
http://www.linkedin.com/pub/john-archer/0/416/362

JOHN ARCHER 249 South Vine Avenue, Unit D

a Park Ridge, Illinois 60068
Mobile: (312) 636-2310 a jaa18ce2@westpost.net
DATA CENTER MANAGER a PROGRAM MANAGER
Seeking permanent or contract employment
Data center expert and program manager with extensive
hands-on experience and an operational background that
provides unique insights into business needs.
Skillfully manages employees by aligning efforts
with company objectives.
Ensures delivery of critical IT support, securing additional
capacity and vendor services cost effectively.
Creates and monitors data center management processes
and program standards according to ITIL principles.
Leads major programs and projects, overseeing all aspects
of complex implementations. Areas of expertise:
Data Center Management / Design
a Program / Project Management
a Employee Development a Leadership
Problem Solving a Operations a Process Improvement
a Cross-Functional Teams a Business Requirements
Budgets a Project Planning a Troubleshooting a IT Finance
a Executive Communications a Disaster Recovery
Data Center Infrastructure Management a ITIL
a Strategic Planning a Data Center Migration Management
a Physical Security
PROFESSIONAL EXPERIENCE
US Government a" Census Bureau - 2010
This was a part-time temporary position as a
Census Bureau Enumerator, following up on, and interviewing,
non-respondents to requests for Census Data.
IBM CORPORATION, Chicago, Illinois a 2005-2008
Leading global technology company with approximately
400K employees worldwide.
Data Center Manager (2006-2008): Led operations at
4 US data centers, providing a full range of service hosting
capabilities for approximately 150 clients.
Directed a team of 10.
Monitored data center infrastructure capacity
and adjusted it to accommodate business needs.
Forged and maintained vendor and contractor relationships.
Managed equipment, installations and asset management systems.
Oversaw data center security.
Managed business controls and audits.
Assigned IP addresses and host names.
Key Accomplishments:
aDeveloped and implemented data center capacity plan
that reduced capital expenses by $800K in 2008 and
captured approximately $150K in monthly savings via growth
requirement modifications.
aCreated innovative vendor management process
to align vendor changes with IBM strategy.
aSecured $380K in expense credits to remedy billing errors
and service level agreement breeches.
Data Center Services Manager / Program Manager (2005-2006):
Played key role in transitioning more than 200 employees
following IBM acquisition of data center operations.
Monitored technical teams engaged in providing critical
client support for Mainframe, UNIX and Windows operating systems
and hardware.
Coordinated multiple resources, assets and activities
associated with IBM transformation projects.
Key Accomplishments:
aSpearheaded major data center relocationsby
developing plans and budgets to move 3 centers.
aCreated reporting tool to capture key Mainframe and
UNIX capacity data to provide sound basis for decision-making
in monthly client Steering Committee meetings.
aSkillfully managed multiple resources for transformation projects,
kept staff focused during transition and successfully adapted to
IBM processes for technology assets and staffing management.
ABN-AMRO, Chicago, Illinois a 1997-2005
Global holding company with commercial and
investment banking operations and related financial activities.
Transition Manager (2005): Led team of 15 engaged in preparing
for transition of infrastructure support to IBM pursuant to
outsourcing agreement. Oversaw activities necessary to complete
transition, including equipment management, identification of
efficient processes and disposition of 3rd party contracts
and service level agreements.
Led ABN-AMRO staff transition, including change management activities.
Key Accomplishments:
aSuccessfully completed major transition with no service disruptions.
aDeveloped documentation of key integration processes,
including change management, incident management,
service level agreement reporting and procurement.
aCoordinated connectivity requirements for approximately 600 staff
in North America, maintaining concurrent access to ABN-AMRO
and IBM networks and applications.
Program Manager a" ABN-AMRO Plaza Construction (2001-2005):
Directed technical teams engaged in executing key components
of design, implementation and migration to a
1 million square foot building in downtown Chicago.
Led design of data center, structured wiring,
data network and voice network.
Planned and executed data center and staff migration.
Deployed new technology and standards.
Key Accomplishments:
aDesigned 50K square foot data center and
successfully migrated more than 3K employees and equipment,
including 1,500 servers from 5 data centers.
aCompleted high-profile project on time and within 2% of budget,
coordinating construction program schedule with cross-functional
technology teams.
aSkillfully managed $20M IT construction fund and
$4M migration expense budget.
aOversaw simultaneous implementation of
numerous technology components and standards,
including telephony system that saved $2M in structured wiring costs
and network infrastructure and SAN standards.
aDeployed high-speed fiber network for IP network and
disaster recovery systems.
Implemented 2K-seat business recovery facility
that performed as planned after a facility fire.
Data Center Operations Manager (1999-2001):
Led data center operations at 5 facilities, supervising a staff of 25.
Standardized processes and data center facilities management procedures
following merger of Wholesale Bank and
Consumer & Commercial Bank IT organizations.
Key Accomplishments:
aEstablished standard processes for change and incident management,
as well as IMAC and data center operations,
deploying ITIL change management processes.
aDeveloped and managed operational and capital budgets
for data center support and expansion.
aProactively coordinated efforts with corporate real estate
for better data center budget and facilities management.
Program Manager Y2K Technology Infrastructure (1997-1999):
Directed team of 60 employees and consultants,
leading Y2K readiness activities to ensure smooth transition
for all hardware and operating systems, including mainframe,
midrange, voice and data networks and desktop units.
Key Accomplishments:
aSkillfully coordinated vendor and staff resources,
developing and implementing plan for new operating systems
and patches and ensuring uninterrupted service.
aCreated test environments for all platforms to allow
future date testing of infrastructure components and applications.
aDeveloped roll-out plan for standard desktop image based
on NT4, replacing Windows 3.1 and NT3.5.
CAREER NOTE: Past job history includes:
Account Manager position at OAO International Corporation.
Also served as Senior Vice President of Corporate Information Services,
Vice President of Technical Services and IT Financial Officer
at Northern Trust Corporation after success in several prior
technical and operational professional roles with the organization.
Details are available upon request.
EDUCATION & PROFESSIONAL TRAINING
Master of Business Administration
Northwestern Universityas Kellogg Executive Program
ITIL Foundations Certification
TECHNOLOGY/OPERATIONAL SKILLS
Microsoft Office Suite /Project/VISIO a CA-Unicenter
a Mercury Topaz a BMC a Insight Manager
Peregrine Suite for Incident, Problem and Change Management
IBM P Series / X series / Z-series a EMC a Netapps a HP