042 Seeking a position in capacity of Client Service/ADMINISTRATIVE within a general business, bringing the following experience, skills, and attributes: Extensive experience working in a client service environment, account receiving, direct bi lling, & researching in a office setting. Computer Experience: Microsoft Word, Excel, Outlook, Lotus, Novell NT, Yardi Vo yager, Payment Management Mainframe Applications, Lavista Software. WORK EXPERIENCE American Reliable Insurance, Omaha, Nebraska 08/05 - 08/09 Provided client servicing & billing information and also file research for agen ts and internal departments. Acted as a primary customer service contact for ag ents, insured's, internal Departments. Processed a high volume of incoming calls from agents and insured's. Had thorough knowledge of billing system, workflow, specifically to function with cash, cancellations, audit, underwriting. * Client servicing, researched problems, developed solutions for direct billing and non-billing. * Offered and negotiated solutions by placing outgoing calls. * Handled incoming and outgoing calls provided excellent interpersonal and custo mer service skills. Extremely client focused. Worked in the accounting area on special projects within Direct Bill. * General knowledge of property & casualty insurance. Prioritized work and bala nced multiple task. State of Nebraska Administrative Services , Omaha Nebraska 02/04 - 06/04 SOS Temporaries - Deaf and Hard of Hearing * Worked closely with the Director to prepare manuals for the Deaf. * Typed letters answered phones, and set up online meetings, took minutes. * Scheduled appointments for social workers to make in-home appointments. * Used TTY relay machine for communicating with the deaf. Omaha Housing Authority 11/03 -2/04 Remedy Temporary Staffing * Worked in a leasing office, assisted in leasing apartments. * Interviewed applicants and qualified them for apartments, ran credit checks. * Dispatched maintenance, scheduled repairs, answer phones, typed leases * Serviced tenants by taking complaints, and offered solutions for paying rent. American Horizon Insurance 09/00 - 3/02 Administaff Personell Services * Call Center , client servicing for automobile insurance. Worked in a team envi ronment. * Used Novell NT application and other PC based mainframe software applications * Demonstrated investigative and independent problem solving. * Recorded claim information from insured's. * Took credit card and payment information by phone. * Processed mail, covered phones, and other administrative duties. * Excellent customer service skills * Education Bachelor of Science - Information Systems in Business University of Phoenix - Denver Colorado Classes with Colorado Division of Ins urance Studied with American Institute for Chartered Property & Casualty Underwriters Classes , INS 21 Liability Exam/ Personal Ins - World Financial Group Seminars & Financ ial Classes