SUMMARY

Banking professional with fourteen years of experience in Item Processing, Adjus

tment, and Credit Card divisions with initiatives to enhance productivity, quali
ty, technology, and bottom line financial performance. Proficient in Microsoft
Office (Excel, Word, Access, PowerPoint) and Resolve Check Adjustment System.
PROFESSIONAL EXPERIENCE
BB&T (formerly Colonial Bank), Hoover, AL 2005-2010
Adjustment Supervisor (2007 2010)
Supervised a staff of 6 full time employees.
Maintained a monthly credit charge off for the department.
Severed as project team member on implementation of Resolve Check adjustment sys
tem.
Performed training for the department for the Resolve Check adjustment system.
Adjustment Team Leader (2005 2007)
Assisted the Adjustment Team on aging cases.
Ensured that all cases being resolved by the Adjustment Team were in compliance
with industry regulations and bank procedures.
Held weekly meeting with Adjustment Team to discuss outstanding cases and new in
formation from other Operation Departments, Local Clearing House and Federal Res
erve.
Provided weekly statistics to manger and senior management on the number of outs
tanding cases.
Prepared monthly charge off figure and provided management with the numbers as w
ell as details behind each charged off case.
Created and maintained Policies and Procedures for the department.
Implemented production policies to decrease the number of outstanding cases.
Assisted Manager with yearly reviews of the Adjustment Team.
Assisted in the relocation of our Florida Adjustment Department to reduce staff.
SouthTrust Bank, Birmingham, AL 1996-2005
Project Analyst (2001 2005)
Assisted with multiple projects for the Bank Card Center.
Responsible for weekly, monthly, quarterly, and yearly reporting of credit card
portfolios.
Analyzed the balance transfer system to find a way to speed up the process. Imp
lemented changes to speed up the process from a three-day turnaround to a one-da
y turnaround.
Served as conversion team member for the outsourcing of Credit Card processing a
nd statements to First Data.
Worked with departments within Bank Card Center to write and maintain new Polici
es and Procedures for the new credit card system after conversion to First Data.
Served as conversion team member on the transfer of all Credit Cards to MBNA.

Adjustment Research Analyst (2000 2001)

Investigated and resolved the most difficult problem cases and assisted the depa
rtment with aging items.
Advanced Adjustment Specialist (1999 2000)
Investigated and resolved difficult cases from the Item Processing Department, s
uch as Repass, Low Speed, and Overall outages.
Adjustment Specialist (1997 1999)
Investigated and resolved adjustment cases.
Made corrections to client accounts as needed.
Ensured that all cases were resolved in compliance with industry regulations and
bank procedures.
Sorter Operator (1996 1997)
Ran an IBM 3890 Sorter to prepare checks for statements.

EDUCATION
Jeff State Community College Birmingham, AL 1994-1996
A.A.S. General Business
Business Courses completed include Business Communications, Public Speaking, Bus
iness Law, Accounting, Microcomputer Accounting, Payroll Accounting, Marketing,
Management, WordPerfect, Lotus, Keyboarding (35 WPM) and 10 Key (160 NPM).

TECHNICAL SKILLS
Skilled with MAC OS X, Windows 95, 98, and Vista, Microsoft Office (Word, Excel,
Access, PowerPoint, Project, and Outlook), Mobius, and DocuAnalyzer.

COMMUNITY INVOLVEMENT
Extensive volunteer history includes involvement in public schools with Junior A
chievement, serving meals at community kitchens with members of The Church at Br
ook Hills, work projects at The Lovelady Center, helping with tournaments at the
Lakeshore Foundation and working with International Students at UAB.