Terry Fleckenstein EJD, CPCU, CLU, AIC

3160 Belle Terre

Commerce Township, Michigan 48382
tfb641aa@westpost.net
Cell: 951-852-7714

Dynamic Executive who leverages leadership expertise in Commercial, Personal, an

d E&S Claims, General Management, Business Development, Strategic Planning, and
Customer Relations to deliver benchmark performances in diverse organizational e
nvironments.
As a State Farm Agent, I launched a startup Agency and captured the #1 market po
sition within 3 months. I surpassed profit objectives by 39% and achieved loss r
atios 43% below market average.
Developed and implemented Claims Best Practices, Litigation Management Guideline
s, Key Performance Metrics, and an automated Claim Audit Review process, which e
nhanced claim quality, efficiency and lowered Litigation expenses by 23%.
Catastrophe Experience in excess of 900 days (EQ, Flood, Wind, Hail, Tornado, Hu
rricane, Fire, and Explosion)
Career Experience
* First Mercury Financial Corporation, 2008-2010
Chief Claim Officer, Southfield Michigan
54 claim employees - National Commercial Casualty and
Property Claims Operation.

* Great American Custom Insurance Services, 2006 - 2008

Sr. Vice President - Claims, Los Angeles, CA
28 claim employees - National / International Commercial Casualty
and Property Claims Operation

* Farmers Insurance Companies, 2003-2006

Southern California Claims Division Manager, San Diego, CA
* Assumed responsibilities for auto and liability claims for Southern California
Division/ 432 employees.
* Served as member of National Liability Strategy Committee to develop and roll
out companywide Liability Management Guidelines.
* Developed APD and Liability Key Performance Indicators (KPI).
* State Farm Insurance Companies, 1985-2003
Agent/General Manager, Sedona, AZ, 2001-2003
* Launched and directed new branch operation; surpassed objectives and took mark
et leadership position in 3 months.
* Developed/implemented market strategy and executed blitz campaigns; secured co
mmercial and consumer accounts.
* Recruited administrative/marketing staff and instituted standard operating pro
cedures and policies.
Divisional Claim Superintendent, Bohemia, NY, 1998-2001
* Promoted to direct the Commercial, Personal, Casualty/Umbrella claim operation
s for Long Island and New York City.
* Managed $10 million budget, 84 direct/indirect reports, and 4 regional service
centers housing 8 claim units.
* Revitalized claim operation and significantly reduced expenses, developed/depl
oyed personnel and cost-control programs.
* Leadership responsibilities directing the resolution of workers compensation c
ases for New Jersey/New York.
Claim Superintendent, Claim Units, Bakersfield/Folsom/Pleasant Hill/ Richmond, C
A, 1992-1998
* Promoted to manage property claim unit, transitioned to develop and direct com
mercial/personal lines casualty/umbrella claim operations for East Bay area in N
orthern California, then established central operations unit in Bakersfield.
* Responsible for operating budgets and up to 11 direct reports. Recruited staff
and developed/instituted "Best Practices".
* Appointed to lead regional liability loss analysis project, devised and delive
red senior-level recommendations.
Supervisor, Claim Units, Pleasant Hill/Fremont, CA, 1990-1992;
* Assisted Superintendent in managing Commercial and Personal line units.
Claim Representative, Nevada and Northern California 1985-1990;
* As Claim Rep, investigated and resolved diverse commercial and personal line c
laims. Transferred from Las Vegas to California-based offices.
Education/Qualifications
Executive Juris Doctor, Concord Law School.
BA, General Studies, Indiana University, with Honors.
Industry Education: CPCU, Chartered Property Casualty Underwriter, The American
Institute; CLU, Chartered Life Underwriter, The American College; AIC, Associat
e In Claims, Insurance Institute of America. Previously licensed Agent, P/C, L/H
, and 6 / 63.