Amar G.

Balani
546 Main St. Apt 708/New York, NY 10044
480.213.7859/abb088a0@westpost.net
Education:
Bachelor's degree in Biology with a minor in Business, University of Texas at Au
stin, May 2003
Experience:
IT/Operations Director Feb. 2008 - Present
Roshan Enterprises, Inc. dba The Perfume King
956.631.4621; Supervisor: Suresh T. Mansinghani
* Responsible for operational functionality of company, which included overseein
g processes, policies and records; handling payroll, payroll tax and accounting
functions; and hiring and training staff members to ensure that customers had th
e best experience possible. Also helped shape and execute employee training prog
ram and created training manual and methodologies.
* Led effort to convert business to point of sale and inventory computer system,
archived and maintained sales inventory and payroll records, acted as liaison t
o customers and merchants, and served as buyer for a retail establishment with m
ore than $3 million in annual sales.
* Planned and implemented additions and major modifications to the supporting IT
infrastructure and oversaw the implementation of network security while anticip
ating future network needs.
Regional Operations Field Specialist Sept. 2004 - Jan. 2008
AmTrust Bank, a division of New York Community Bank
216.736.3480; Supervisor: Colleen Stecker (based in OH)
* Led Arizona region in operational activities and procedures, and acted as liai
son between operations and sales departments to ensure integrity of the branches
was maintained.
* Trained employees and management on operational accuracy, efficiency and compl
iance needs, and ensured that the bank's records met the company's standards of
excellence.
* Served as regional coordinator for company-wide computer and check processing
conversions, coordinated new branch openings, and made recommendations for proce
ss improvements to maintain compliance and security.
Personal Home Sales Consultant
Oct. 2003 - Aug. 2004
Dell Inc.
800.915.3355 ext. 61931; Supervisor: Dominic Harrison
* Sold computers, peripherals, financial accounts and service to potential clien
ts and assisted customers with technological support and consultation.
* Served as advocate for Dell Financial Services, and was promoted to preferred
customer queue of call center after only six months.
* Acted as team lead in opening finance accounts through Dell Financial Services
(CIT Bank).
Senior Teller/Acting Customer Service Manager Sept. 1999 - Sept. 2003
Compass Bancshares Inc.
512.421.5865; Supervisor: Dan Melton
* Assisted customers with banking needs, including opening accounts, making with
drawals and deposits, cashing checks, issuing traveler's checks, and addressing
questions and concerns.
* Maintained accountability of transactions and supervised control of cash flow
for large cash reserve.
* Succeeded in leading branch sales, and computed figures with speed and accurac
y.
Special Skills/Awards:
* Written and verbal fluency in Spanish.
* Technical expertise in computer networks, software repair and maintenance, and
well-versed in PC and Mac platforms. Extensive knowledge of QB Financial, QB Po
int of Sale, Fiserv, Microsoft Word, Excel, PowerPoint, Access, Photoshop, html
coding and Dreamweaver.
* Awards: ECET Customer Service Award, 2007, AmTrust Bank; Target Excellence Awa
rd, Compass Bank, 2002; Presidential Tier II Scholarship recipient, University o
f Texas, 1998.