Christopher L.

Ivy
127 Magnolia Ridge CirclefChelsea, AL 35043fcib30256@westpost.net f(205)
677-8391
Professional Summary
Over nineteen years of relevant payroll experience with thirteen years
in a Payroll/Operations management role and over eleven years in a
staffing/recruitment role. Experience includes analyzing and
evaluating corporate processes with a focus on increasing operational
efficiency & productivity while improving customer service. Makes full
use of technology to improve accuracy, efficiency and productivity of
the recruitment/payroll process. Manages and directs multiple projects
simultaneously, focusing on alignment with the overall corporate
objectives.
Professional Experience
Paychex, Inc. August 1990 to July 2010
Branch Manager Birmingham, Alabama (2004 to 2010)

* Ensured that quality products and service were provided to all

clients.
* Directed staff to ensure timely and accurate processing of client
payroll; ensured effective use of Branch resources; maintained a
positive Branch image.
* Initiated and monitored processes to achieve Branch sales/revenues
targets by expansion of client base, by retention of existing
clients and by being a quality service provider.
* Achieved gross profit before sales expense projections through
payroll expense and operating expense controls.
* Maintained all aspects of lease or owned facilities and telephone
systems resident in branch location.
* Developed annual operating and capital budgets for the Branch.
* Cultivated and encouraged mutual respect, understanding, and
support between sales and operations personnel.

* Managed a staff of 2 supervisors and 21 support personnel.

Client Service Manager / Core Manager
Fairfax, Virginia (1990 to 2004)
* Provided leadership to achieve branch-targeted growth and
profitability, while establishing a community image of quality
service.
* Responsible for management of entire branch operations along with
Branch Manager.
* Recruited, selected, hired, evaluated and ensured training of all
personnel.
* Initiated and monitored sales revenue targets by expanding client
base, retaining existing clients, and providing quality service.
 * Achieved net income projections through expenses and
administrative expense controls.
* Maintained an effective Accounts Receivable process and ensured
that appropriate controls were observed.
* Managed a staff of 8 supervisors and 60 support personnel.
Recruiting Manager
* Advised managers on the recruitment process and negotiated offers
of employment; recruited on college campuses and at job fairs;
identified and reported on trends in the recruitment marketplace;
and assisted in the development and implementation of company-wide
recruitment and employee retention programs.
* Determined sourcing strategy for the branch cost, turnaround, and
successful candidates received.
* Developed and maintained the branch sourcing list, ensuring a
multi-source process to attract potential employees, and ensured
that the candidate pipeline was always ready.
* Maintained sourcing log. Logged all sourcing activities and
followed up with sources with feedback on candidates.
* Developed, maintained and/or coordinated branch personnel to
develop and maintain relationships with publications, local
colleges, government agencies, vendors and other sources.
* Developed job advertisements and maintained ad files utilizing
newspapers, internet and local cable media.
* Determined and attended all recruitment events.
* Checked references, administered pre-employment tests (both
aptitude and behavioral), and coordinated drug testing.
* Conducted new employee orientation and reviewed the Employee
Handbook.
* Acted as liaison to Corporate Human Resources and the Training and
Development Center to provide feedback on recruiting and
orientation issues.
Client Services Supervisor
* Oversaw the day to day operations of the New Accounts, TaxPay and
Paylink Departments.
* Identified and implemented projects leading to increased
efficiencies within the Payroll organization.
* Assisted the Branch Manager in the development of branch goals and
improvement strategies.

* Maintained strong relationships with customer base. Communicated

issues, payroll performance, measurements and achievements as well
as introduced new initiatives for enhancing services.
* Managed departmental expenses within budget parameters.
* Managed and mentored other Managers/Supervisors.
* Prepared performance evaluations & conducted weekly meetings.
* Trained new payroll specialists, senior payroll specialists, and
advance certification training.
* Assigned and scheduled work to personnel.
 * Provided technical expertise in problem resolution.
* Responsible for recruiting which consisted of reviewing resumes,
scheduling drug screening, and telephone screening.
* Responded to client concerns regarding payroll, payroll
specialists, and system enhancements.
* Coordinated testing which involved processing, reviewing and
certifying the output reports.
* Planned, coordinated, and organized Quarter and Year-End Payroll
Process.
Taxpay Specialist
* Acted as liaison between Corporate and local Paychex office.
* Identified situations that affected tax payments before becoming
an issue.
* Provided ongoing customer service and training for branch
personnel in relation to TaxPay clients.
* Trained new TaxPay specialists.
* Researched payment errors.
* Balanced tax returns, such as Forms 940 & 941 and annual
reconciliation.
* Trained branch personnel on multi-state employers.
Senior Payroll Specialist
* Maintained a base of clients with complex payrolls including labor
distribution, manual tax calculations, and special tax situations
(successor and predecessor, multi-state, non-profit
organizations).
* Prepared manual tax returns, such as Forms 940, 941, W-2, and W-3.
* Assisted with conducting ongoing training and mentoring new
payroll specialists.

Payroll Specialist
* Maintained a base of payroll clients on all products including
TaxPay, direct deposit, benefit time report, check signing, and
check stuffing.
* Contacted clients to obtain payroll data, including salary
changes, tax information, employee deductions and special
payments.
* Calculated and maintained local, state and federal tax returns for
timely client submission to appropriate agencies.
* Maintained client files.
 * Researched and resolved client and system problems.
* Established and maintained a positive working relationship with
clients and tax agencies to promote excellent quality service.
Kohl's Department Store, Fairfax, Virginia
POS Supervisor (part-time) (1994-1999)
* Responsible for training and managing the evening POS associates.
* Balanced all cash drawers at the end of the night
* Handled customer complaints/concerns at customer service desk.
* Distributed workload as necessary among the associates each night.
Peoples Drug Store, Herndon, Virginia
Assistant Manager (1988-1990)
* Responsible for the day to day operation of a retail store to
include payroll processing, supervision of employees, inventory
management, employee training, merchandising, and bookkeeping.
Fred's Supermarket, Three Rivers, Michigan
Manager (1983-1988)
* Managed retail food store with duties that consisted of
bookkeeping, recruiting, supervision of employees, distribution of
work detail, inventory management, facility maintenance,
preparation of manual payroll, and banking.
Skills
Software: MS Certified PC Specialist, MS Office Suite, Paychex
software, Internet Savvy
Education
Business Coursework 1985-1987, Davenport College, Kalamazoo, Michigan
Three Rivers High School, Three Rivers, Michigan