MARK WITTS

223 Stallion Lane, Schwenksville, Pennsylvania 19473

610.287.0873
mfw761@yahoo.com

GENERAL MANAGER
Accomplished and highly motivated management professional with more than 23 year
s of broad-based background in developing and executing innovative corporate pol
icies and procedure. Proven track record of increasing revenues, streamlining wo
rkflow and creating a team environment to enhance productivity. Known for profes
sionalism, positive, can-do attitude and commitment to excellence, complemented
with demonstrated ability to communicate and interact effectively with senior ma
nagement, associates, and customers. Recognized for decisive leadership with sup
erior ability to face challenges head-on and execute sound decisions as well as
elevate organizational performance through skillful restructuring. Expert in ide
ntification, analysis, and resolution of diverse operational issues. Detail-orie
nted and highly organized with innate aptitude in managing multiple tasks simult
aneously. Articulate communicator with outstanding written and verbal communicat
ion skills combined with keen eye for errors and
inconsistencies, striving for flawless output.
KEY EXPERTISE
- Strategic Planning
- New Business Development
- Market Plan Execution
- Customer Service
- Leadership and Mentoring
- P&L Management
- Pricing Strategies
- Management Reorganization
- Sales and Marketing
- Performance Standards
- Safety and Compliance
- System Management

PROFESSIONAL SKILLS
Management and Supervision
- Supervise the efforts of 9 department managers and 150 employees.
- Spearhead the transferring of staff during conversion from Clemens Famil
y Market to Giant Food Stores
- Assigned to various stores to establish effective procedures to ensure e
fficient operations as well as to boost the morale of each location
- Perform a variety of management roles overseeing Dry Goods, Grocery, Cus
tomer Service sections
Customer Service
- Ensure the delivery of exceptional customer service to an average of 13,
300 customers per week.
- Assume full responsibility in all phases of customer service and communi
ty involvement for current location
Sales
- Consistently align projected sales with appropriate number of staff to m
eet budgeted gross profit
- Carry out and administer daily ordering and merchandising to maintain su
fficient inventory of supplies while achieving budgeted sales
Human Resources
- Administer all Human Resources activities, including hiring, staff devel
opment, performance evaluation, reporting, and terminations

PROFESSIONAL EXPERIENCE
WEIS MARKETS ~ SUNBURY, PA
STORE MANAGER 2009-PRESENT
GIANT FOOD STORES (CLEMENS MARKETS), ~ CARLISLE, PA
STORE MANAGER/DIRECTOR 2005-2009
CLEMENS FAMILY MARKETS ~ KULPSVILLE, PA
DEPARTMENT MANAGER 1987-2005

EDUCATION AND PROFESSIONAL DEVELOPMENT

Business Management Certificate ~ PENNSYLVANIA STATE UNIVERSITY, UNIVERSITY PARK
, PA (2001)
The Game of Work Seminar (2003)
Dale Carnegie Immersion (2008)
Dale Carnegie Strictly Business (2009)

AWARDS AND HONORS

DALE CARNEGIE
Top Performer Strictly Business | Top Performer Innovation