Vanessa Appelhans

1174 County Rd 45* Hudson, CO 80642 (H) 806-252-1147 va3ec012@westpost.net

OPERATIONS MANAGER
A versatile and skilled leader with excellent hands-on experience in developing
employees and improving
operations. Excellent communication skills and ability to motivate results-orien
ted teams, leading by example:
proactive approach with expert follow-up skills. Proven ability to increase prof
itability, revitalize performance,
and drive overall results.
Key Account/Client Management Training Team Building Project Management Negotiat
ing Decision
Relationship Building Strategic Key Alliance Financial Planning & Budget Managem
ent
Employee Development * Performance Metrics * P & L * Business Development
PROFESSIONAL EXPERIENCE
FEDEX HOME DELIVERY, Lubbock, TX 2002-2009
Operations Manager
Managed $10M budget annually with staff of 20
During the fiscal year 2008 the company asked terminals to reduce their budgets
to 80% of original. Improved
Terminal efficiency to operate at 77% of original budget for that year.
Earned the top award "Hours per Accident" in 2008 for the Texas region at over 2
6,000 hours driven without an
accident.
Earned the top region safety award during years 2003, 2004, 2005, 2006, 2007 and
2008 for zero employee injuries.
No reported employee injuries from 2002-2008 for terminal. This was managed by i
nvolving all employees in
weekly safety meetings and having select employees, contractors, and management
in Safety Committee
Facilitated growth of regional services. In 2003, the Lubbock terminal supported
3 contractors and one
supplemental driver for a total of 4 routes. By 2009, we had grown to 8 contract
ors and 5 supplemental
drivers for a total of 13 routes and up to 6 temporary drivers during the busies
t season in October, November,
and December.
Earned "Excellence for Employee Retention" awards for 0% turnover during 2007 an
d 2008
Provided excellence in customer service.
* Recognized in 2006, 2007, and 2008 for excellence in customer service with the
"Customer Contact
Award, Texas Region", (in competition with over 20 other terminals).
* Received the division award "Customer Contact, Western Division" in 2007 and 2
008, (in competition
with over 170 other terminals).
UNITED AIRLINES, Omaha, NE 1997-2002
Operations Manager
Managed over 120 employees in 3 separate unions, operating within a $5.5M annual
budget
Ensured safe and on-time departures. Employees were incorporated into every aspe
ct of ground operations including
ticketing, gate operations, baggage handling, aircraft servicing, and dispatch.
During the 2000/2001 year the Omaha station was commended for one of the best on
-time performances in the
country. This was accomplished by having set goals for every aspect of the opera
tion.
EDUCATION
B.A., Political Science, Colorado State University, Ft. Collins, CO