Wendi A.

Douglas
* 1727 Honeysuckle Circle, Commerce Twp., MI 48390
* wdb72dea@westpost.net
* 248.703.0606
Summary of Qualifications for Account and Project management Professional
Results-driven professional with 12 years business experience, encompassing sale
s development, account expansion and negotiation, strategic planning, and progra
m management. Proven leader with strong organizational, analytical, problem solv
ing, communication, and relationship management skills. A vital program coordina
tor who has a track record of managing, maintaining, and growing major accounts.

Professional Highlights
Co-managed and drove expense reduction team, achieving targeted goal of $50K in
regards to operating expenses.
Increased sales revenues from $2M to $36M within two years, by building solid re
lationships with buyers, negotiating profitable contracts, and conducting market
analysis.
Secured company wide accolades for top performer for the Michigan region, postin
g $50K in incremental sales.
Cemented strong relations with all internal and external teams of General Motors
' Global L850 team.

Career History
Aramark Uniform Services (WIXOM, MI)
Account Executive August 2009-Present
Makes face to face sales calls for small to large-sized accounts.
Sets appointments by telephone prospecting.
Develops and designs monthly and quarterly presentations, reports, and charts to
support sales goals.
Delivers presentations, reports, and charts to potential customers.
Tracks, monitors, and updates customer information in sales automation software.
Motivates the customer using ARAMARK's features, benefits, and advantages to enc
ourage the sales cycle for a completed sale.
Eaton Corporation - Aerospace (Jackson, MI)
Key Account Manager December 2007-April 2009
Acts as the main interface between Eaton's manufacturing facilities and several
key customers, to ensure the Division achieves targeted growth objectives. (Key
customers include General Dynamics, Gulfstream, Goodrich, Northrop Grumman, Boei
ng 787, Hamilton Sundstrand, MHI, KHI, and FHI)
Coordinates all activities between internal and external departments and custome
rs, to ensure OTD, rate readiness, pricing, portal management, and part status t
o meet customer expectations, as well as all inquiries and communication between
the Division and the customers.
Manages all performance measurements to optimize the customer's perceptions. (sc
orecard reviews and customer metrics)
Develops and designs monthly presentations, reports, and charts to support and a
dvise market and customer trends.
Monitors existing contracts for compliance and track revenue versus forecast for
all long-term contracts.
Established reputation for outstanding customer service.
Assists with return materials, contested invoices, and obsolete inventory.
Builds customer relations through e-mail, telephone, and face-to-face activities
.
TG North America (Troy, MI)
Sales Account Manager September 2002-April 2005
Served as the principal and primary sales liaison between manufacturing faciliti
es and customers for Toyota Functional Sales, starting accounts from inception a
nd managing all program aspects.
Updated internal sales tracking systems with manufacturing costs and piece price
s, as well as all part- and customer-related information.
Issued final quotes to customers and new part notices to plants.
Developed and designed monthly sales presentations, reports, charts, and a stand
ard cost portfolio at a commodity level.
Interfaced with customers to grow existing business and target future accounts.

Entech Personnel SVC (Troy, MI)

Enterprise Project Manager (Volkswagen of America) Laid off January 2001-Septemb
er 2002
Served as the primary point of contact for the CRMP (Customer Relationship Manag
ement Program). Drove telematics through leading On-Star and change management
projects. Tracked all aspects of the program, such as traffic light reports, sc
hedules, and resources.
Managed the project team and coordinated activities to ensure all deadlines were
met.
Collaborated with the sales department to ensure project budgets were met; appro
ved budget changes and extensions into subsequent quarters.
Delivered presentations and proposals to all internal members and external vendo
rs.
Established scope, costs, project plans, requests for proposals, and work breakd
own structures.
Successfully sold projects to vendors and served as a key member in the final cl
ose of all projects.
Entech Personnel SVC (Troy, MI)
Global Program Coordinator (General Motors) short-term contract March 2000-Decem
ber 2000
Directed all aspects of the global program readiness process and change manageme
nt activities.
Coordinated information with Parts, Logistics, and Quality Assurance divisions.
Served as a liaison between U.S. and European offices, facilitating meetings and
coordinating activities.
Designed presentations and proposals; worked closely with all internal members t
o ensure projects ran smoothly.
Managed four staff members, compiled program status reports, and created special
ized risk assessment reports.
Entech Personnel SVC (Troy, MI)
Program Management Coordinator (The Budd Company, Plastics Division) August 1998
-March 2000
Compiled status reports, coordinated interdepartmental communications, and creat
ed and maintained all project timing charts.
Gathered relevant project data, facilitated meetings, and maintained overall dep
artment operation.
Interfaced with sales to ensure designs were within budget, approved, and accept
able for
the market.
Developed new procedures, report formats for project status updates, manpower pl
anning, budget set-up and analysis, and various personnel records.
Coordinated customer product engineering change orders; maintained contact with
customers to prepare requisitions for equipment, licensing, and other purchases
to effect product changes.

Education & Professional Development

M.S.A., Information Resource Management-Central Michigan University (Mt. Pleasan
t, MI)
B.B.A., Business Management-Northwood University (Midland, MI)
Global Product Development System, Global Quality Tracking System-General Motors
Ford Worldwide Engineering Release System (WERS) Basic, Cross Reference-Fairlane
Training Center
Long-Term Sales Forecast, PDM, TGNA Quote System-Toyota Gosei North America
Technical Skills: Microsoft Office products, including Word, Excel, Project, Po
werPoint, Outlook, and Internet Explorer