SUMMARY OF QUALIFICATIONS

Management consultant and corporate facilitator with expertise in improving the

performance of Fortune 500 companies through adult development and learning. As
a result, customers achieved measureable increases in critical revenue and mark
eting goals. Certified to deliver numerous standard programs as well as customi
zed sales training that integrate product knowledge and technical skills. Wrote
and managed training projects while marketing and delivering various management
, leadership and communication skills programs.
PROFESSIONAL EXPERIENCE
SJD/Bridge Consulting San Diego, CA 2003 - Present
A management consulting organization providing businesses with effective perform
ance improvement training programs including facilitative services, standard pro
grams in Social Styles and sales training, and assessments.
Founder/Owner
Lead consultant and contract trainer specializing in sustainable improvement pra
ctices for sales organizations. Provide clients with expertise in the areas of
behavior assessments, technical writing, and classroom facilitation.
Senior Contract Consultant Penumbra Group Inc
Hired for a long-term national project to transform the AmerisourceBergen sales
organization from transaction based business to a consultative and performance d
riven enterprise.
* Seminar leader and facilitator
* Provided ongoing program development in the following areas
o Consultative selling and account management
o Leadership skill development
o Effective communication and presentation skills
Tracom Corporation Dallas, TX 1997 - 2002
A leading performance consulting organization providing over 50 years of service
to Fortune 1000 companies. Tracom Corporation is the creator of SocialStyle.
Senior Account Manager
Assessed cultural needs in Fortune 500 companies ranging from conflict managemen
t between union and non-union employees to the challenges of elevating sales per
formance within each client organization.
* Notable key accounts managed while in this role included, American Airlines, S
outhland Corporation, Prudential Insurance, J.C. Penny and Frito Lay.
* Exceeded quota and new account development goals each year.
* Facilitated the custom development and implementation of the "Managing Turbule
nce" program for American Airlines management team.
* Developed new business with independent resellers and associates of Tracom Cor
poration
* Provided value-added consulting services throughout the Tracom network of affi
liates and associates

Achieve Global Corporation Dallas TX 1993 - 1997

Learning International Division
The worldwide leader in providing learning-based, solutions focus on skills trai
ning in the areas of leadership, sales and customer service.
Account Executive/Trainer
Developed new business and delivered needs assessments and training primarily to
 Fortune 1000 accounts. Territory covered Arkansas, North Texas and Oklahoma
* Exceeded quota in the first year by attaining 250% of the targeted revenue pla
n
* Achieved First Circle Award for sales excellence each year in this position.
* Created custom situational workshops for managers experiencing changes such as
downsizing, restructuring, mergers and integrations.

Achieve Global Corporation (cont.) Washington DC 1990 - 1993

Kaset International Division
Key Account Manager
One of the initial team member's of Kaset Internationals opening of a new field
office and entry into the Washington DC marketplace. Duties included the develo
pment of the go-to-market strategy, new business development, outbound telemarke
ting along with facilities and office management activities.
* Increased annual revenues from $ 310k in 1990 to $1M in 1993
* Duties included hiring and training of office personnel.
* Developed and implemented workshop on "Psychology of Change in the Workplace"
* Wrote and coordinated Total Quality Management and customer service programs
for the EPA and SSA

United Airlines Chicago, IL 1984 - 1990

One of the largest international airlines based in the United States.
Account Executive and Program Developer
Selected to the Management Development Program to analyze, write, videotape and
test curriculum and materials for the six week training program for all in fligh
t personnel. Promoted to Account Executive position to further develop corporat
e relationships with travel agency owners through the sales of the Apollo Comput
er System, large group contracts, promotions, and general business consulting.
* Received Special Contribution Award for Management Excellence in 1986 and 1987
* Awarded Five Year Excellence in Performance

TRAINING, AFFILIATIONS AND CERTIFICATIONS

Certified Training Facilitator Social Style Programs Tracom Corporation
Certified Sales Training Facilitator Achieve Global
Certified Management Training Facilitator Achieve Global
SPIN Selling and Advanced SPIN Training Rackham and Associates
Front Line Leadership and training Zenger Miller
Professional Selling Skills (PSS) Learning International
Certification for Teaching State of California
CBEST completion State of California
Advisory Board Monterey Ridge Elementary

EDUCATION
University of Illinois, Urbana/Champaign Campus BA Liberal Arts/English
National Louis University, Mclean VA MBA Management
Roosevelt University, Chicago IL Graduate Marketing Program