THOMAS BANNAN

23072 Teil Glen Road Wildomar, California 92595

Telephone: 951.757.7315
Email: tbcfb608@westpost.net
Experienced, Award Winning Operations Manager

_Specialty Areas Include:_

Negotiating Capital Expenditures with Suppliers
Distribution Process Analysis P&L Improvements Instituting
Cost Conservation Measures Vendor and Supplier Management
Multiple Project Management
Award-Winning, Operations Manager more than 20 years of large scale
volume experience in converting corporate intent into results.
Experience encompasses: Serving as Operations Manager for CASE LOGIC
WIRELESS, charged with managing 85 full-time associates, including 50
nationwide sales representatives, warehouse and customer service
personnel, in a 30,000 square foot facility that generated 25 a" 28
inventory turns annually.

CAREER HIGHLIGHTS
*
Entrusted by senior management of Case Logic Wireless with
reconfiguring incoming freight containers, which proved instrumental
in saving nearly 15% in annual payroll expenses.
*
Remodeled and re-tooled a manufacturing facility for Case Logic
Wireless that focused on operating more effectively and efficiently
while simultaneously driving sales from $7 MILLION to $25 MILLION
over a 3-year period.
*
Increased for Living Spaces Furniture individual unit retail sales
from $1 MILLION PER MONTH to $2 MILLION PER MONTH over the course of
12 months, thereby achieving recognition as the top volume location
within the company structure.
BENEFIT STATEMENT
Demonstrated 20+ year track record of accomplishment in negotiating
with suppliers, vendor/staff management and driving logistical
initiatives in a high-pace, deadline driven environment while
consistently reducing operational expenses.
KEY AREAS OF EXPERTISE
 Leadership by Example Utilizing Benchmark & Best Practices
Techniques Production & Scheduling Management Inventory
Administration Conflict Resolution Formal Presentation
Skills Instituting Continuous Quality Improvements
Working with Diverse Groups of Associates Turning Around
Under-Performing Operations Ability to Engage & Motivate
Others. Professional Experience & Accomplishments
Living Spaces Furniture, La Mirada, California 2005 to 2010
_(Retail, big box furniture retail organization)_
GENERAL MANAGER a" Scope of duties focused on managing all aspects
of a 280,000 square foot retail facility consisting of 150 employees.
Charged with protecting company assets through utilization of best
practices and lean management techniques. Additionally, evaluated and
developed sales staff talent to enhance the customers overall shopping
experience.
*
Successfully opened 2 new locations and turned around a third
struggling location by establishing a unique working relationship,
eliminating duplication of efforts, and creating a high-level of
service standards by enhancing communication between warehouse
personnel and frontline teams.
*
Enhanced overall customer shopping experience 15% through direct
customer engagement, while simultaneously improving employee morale
20%. Conducted ongoing customer satisfaction surveys designed to
uncover 'voice of the customer' thereby ensuring continuous service
improvements.
*
Increased gross sales from $100,000 to $200,000 in 12 months by
creating a clearance center, and restructuring personnel and company
resources to achieve 18-30% increases in satellite stores monthly
gross revenue.
Thomas Bannan Page Two

Nextel Communications, Temecula, California 2004 to 2005

_(Retail cellular phone and wireless services company)_
GENERAL MANAGER a" Responsible for providing excellent customer
service while simultaneously increasing unit sales. Directed all
company processes while managing overall profit and loss. Charged
with managing and coordinating day-to-day operations, maintaining
appropriate inventory, sales and marketing, and enhancing both
shopping experience and customer service.
*
 Elevated customer service to a new level by becoming personally
involved in any controversial issues. Consequently, brought a fresh
perspective to many of the seasoned cellular sales veterans.
Case Logic Wireless/H&L Products, San Bernardino, California 1997
to 2004
_(__Case Logic offers a full line of portable and home storage
accessories for CDs, DVDs, portable electronics, laptops, cameras and
automobiles__)_
OPERATIONS MANAGER a" Responsible for overseeing all aspects of
operations, sales and contract negotiations that supported a budget
of $55 million and a national staff of 85 employees.
*
Worked closely and guided suppliers to redesign shipping processes
which proved instrumental in reducing receiving task from 4 hours to
only 35 minutes.
*
Achieved a 5% reduction in operation expenses to budget within 3
months through business process improvements, ongoing internal
communications and solidifying vendor relationships.
*
Established 'Trusted Advisor' status by initiating and implementing
a logistical program that utilized monthly open forums to address and
correct logistical problems. Consequently, within the inception of
this new logistical program, achieved a 7% increase in production.
Prior 1997 Professional Experience
Nurseryland/Sunbelt Nurseries, San Diego, California General
Manager 1996 to 1997
The Price Club, San Diego, California, Ventura County, California &
Orange County, California 1984 to 1996
Assistant General Manager (1991-1996)
Ancillary Business Manager (1987-1991)
Merchandising Manager (1984-1987)
Professional Development & Endorsements
Grossmont Community College American Intercontinental University
Dale Carnegie
_Principles of Management One Minute Manager Customer Service_
_How to Handle Difficult Employees_
"_Tom. Your reputation of getting the job done is well known here at
Case Logic"._
Mr. Grant Johnson
Retired Director of, Operations
Case Logic Corporate

"_You are the hardest working person I know"._

Mr. Ken Margulis
Entrepreneur and former VP
Case Logic Wireless