Waymon E.

Bryant 2604 Queen Ann Court * Atlanta, Georgia 30350

( 770.641.6656 / 770.856.6656
: www.BakosGroup.com/resumes/webryant.pdf (
EXECUTIVE MANAGEMENT PROFESSIONAL
"The road to success is always under construction."
Hands-on, motivational and award-winning leader with years of progressively chal
lenging experience achieving or exceeding desired business outcomes. Exceptional
ability to clearly translate complex issues into actionable plans aligned to sh
ort and long-term requirements. Establish quick rapport with co-workers, profess
ionals and staff. Exercise diplomacy and tact; enjoy a reputation of relational
excellence, and overcoming obstacles critical to performance metrics. Uphold hig
hest standards for ethics and quality. Effectively evaluate and proactively mana
ge performance against relevant benchmarks. Thrive under pressure.
Core Competencies
STRATEGIC PLANNING * OPERATIONS * POLICY DEVELOPMENT * P&L * FINANCIALS & BUDGET
ING * HIRING / STAFF DEVELOPMENT * SALES & MARKETING * COST REDUCTION * QUALITY
ASSURANCE * COMPLIANCE * CLIENT RELATIONS
SELECTED ACHIEVEMENTS
* Launched a new operation employing 600+ employees and generating $72 Million
annually as Senior Manager for MCI / Verizon.
* 2-time winner of the coveted Spherion Performance Forum Award and Pinnacle No
minee, and 4-time winner of AT&T/Bellsouth's prestigious Gold Partner Award for
Top Call Center Operations.
* Forged and managed an exceptional sales team consistently achieving $50 Thous
and monthly revenue quota for E. Spire.
CAREER TRACK & PERFORMANCE | DRIVING FORCES
PARTNERSHIP DIRECTOR 2003 - Present
SPHERION CORPORATION Atlanta, Georgia
Provide creative and effective leadership guiding daily operations for an inbou
nd / outbound Call Center Operation generating $16 Million in annual sales volum
e. Collaborate with senior managers and key staff in forecasting future sales, d
eveloping services, marketing and promoting services to major clients, and spear
heading policy development and implementation, staff development and contractual
oversight. Fully accountable for P&L performance.
* Monitor and assist personnel at multiple sites in achieving desired outcomes,
with strong focus on outsourced business operations for AT&T, Coca-Cola, TSYS,
and Sunsource Technology.
* Due to efforts, selected as Coca-Cola's preferred Call Center Provider. A mul
tiple winner of AT&T/ Bellsouth Excellence in Call Center Service Awards for Sal
es.
REGIONAL MANAGER / GENERAL MANAGER 2002 - 2003
RUESCH INTERNATIONAL, INC. Atlanta, Georgia
Spearheaded and directed daily business functions for this firm providing speci
alized financial services to major corporate and institutional clients. Collabor
ated with upper management and key personnel to Develop and implement effective
policies and procedures governing the Atlanta regional sales and operational fun
ctions.
Continued
* Forged an exceptional team. Maintained strong and lucrative client relationsh
ips by defining customer needs and developing customized solutions.
* Created and directed a call center environment process leading to a 75% incre
ase in prospecting and a 47% growth in clients, with an overall revenue growth o
f 130%. Successfully led the Region to #1 position 8 out of 12 months of the yea
r.
BRANCH SALES MANAGER 1999 - 2002
E. SPIRE COMMUNICATIONS, INC. / JRD, INC. Atlanta, Georgia
Managed a team of 17 sales professionals for this digital fiber networks compan
y. Analyzed ongoing market and industry conditions, forecasted both short and lo
ng term revenue expectations, and directly trained and supported personnel to ac
hieve / exceed quotas. Provided ongoing training and development to hone advance
d sales and customer service skills, and personally assisted in closing large op
portunities.
* Interviewed, hired, and developed personnel. Provided performance evaluations
, and facilitated consistent excellence through open communications and by ensur
ing workplace environment remained fair and healthy.
* Leadership and guidance resulted in team attaining or exceeding $50 Thousand
in monthly revenues.
SENIOR MANAGER / MANAGER / SALES/SERVICE SUPERVISOR 1985 - 1999
MCI (VERIZON) City, State
Began tenure with this leading telecommunications provider as Sales / Superviso
r, and enjoyed promotions to positions of greater responsibility culminating wit
h role directing a 600+ employee call center serving Mass Market sector clients.
* Drove planning, establishment, startup, and managing of an evening call cente
r. Within 3 years, boosted annual sales volume to $72 Million.
* As Sales Supervisor, guided approximately 30 sales professionals to consisten
tly exceed expectations. Increase sales by 42% and reduced churn by 19%, while a
lso reducing abandon rate to less than 2% through exceptional customer service a
nd support.
* Honored 3 times with the MCI Leader Awards, and accepted accolades for develo
ping and managing top sales team awards on 6 occasions.
LEARNING CREDENTIALS
BACHELOR OF SCIENCE
University of West Georgia, Carrollton, Georgia
REFERENCES AND FURTHER DATA PROVIDED UPON
ESTABLISHMENT OF MUTUAL INTEREST