Donald R Soucy

11651 Wills Creek Road

San Diego, CA 92131
858-653-6767 Home
619-997-0907 Cell
dsd5d15a@westpost.net
CAREER SUMMARY:
As an IT Professional that has saved both employers & customers countless $$$ be
cause of a unique skill set & continual education geared first toward learning t
he profession - MS DOS/Windows to an intimate degree as well as hardware support
for which there is a gift for diagnostic abilities, effecting repairs & then to
ward employer-user satisfaction. From that start branching out to support-troubl
eshoot all MS Operating Systems & Office Suites - certification in LANDesk admin
istration, excellent HelpDesk skills, extensive remote access experience using W
indows RDC, RAdmin, VNC, VPN & LANDesk tools both for troubleshooting & resolvin
g problems as well software updates/upgrades - a wealth of experience in trouble
shooting many varieties of software products & issues - experience in Server Adm
inistration, AD & Exchange plus extensive work with RAID configurations of all t
ypes, SCSI & SATA, but not a solo act as you will find a good team player, self-
starter, free with sharing knowledge as well as a multi-tasker.
EMPLOYMENT:
IT Analyst III for The Scripps Research Institute, La Jolla, CA
06/1999 a" 04/2010
Build & Repair Technician for Computer Parts Plus(CPP)/RackSaver/Verari Systems,
Inc. San Diego, CA
3-Years w/CPP, managed 6-employees & then part-time evenings for other 2-entitie
s, with the approval of TSRI during overlap times
07/1996 a" 06/1999
Customer Service Representative a" Onsite repairs for Uptime Computers and D & S
Consulting
Serviced all makes and models of customer owned PCas all with the purpose of tim
e and quality work as our company goals, customer satisfaction as our guarantee!
Overlap period was also on my time with TSRI approval
01/1996 a" 07/1996
EDUCATION:
Palomar College, San Marcos, CA 09/1993 a" 05/1995
Top of the class for the 2-years at Palomar College Vocational Training -Came aw
ay Certified in Computer Diagnostics & Repair - Intense hands on classes with pl
enty of lab & course work
Training Directions College, San Diego, CA 09/1995 a" 05/1996
Top of my class for this vocational training - Graduated with A+ Certification f
or PC Diagnostics & Repair a" Very-very fast paced learning environment which in
volved much homework every night
Vortex Training Institute, San Diego, CA Dates vary from 9/1999 a" 8/2007
Classes taken for most all Microsoft Workstation Operating Systems -Certified in
them either through Vortex or other 3rd party training vendors
RELATED OUTSIDE VOLUNTEER ACTIVITIES:
Maintenance of computer systems - Volunteer at a local Elementary School where S
pouse teaches - Successfully networked these systems, redirected My Documents so
that all student work is stored on the teachers drive & can be viewed as well a
s corrected by the teacher without them having to leave their desk - Successfull
y worked with the SDUSD IT Department - An invaluable asset, working together wi
th any IT Staff.
CERTIFICATIONS:
I have certifications from all my courses at Palomar College & others, most all
Microsoft Operating Systems. I am also a Certified LANDesk Administrator - exper
ienced working with all types of software including MS Office & Adobe products.