Championed systems integration projects leading to reduced effort & improved processes Implemented mission critical 7x24 systems w/100% reliability Achieved $10M reduction in annual operating costs Highly innovative, process-oriented systems engineer with 25 years experience leading the implementation of improved processes and technologies to increase efficiency, expand capacity, and control process quality. Managed technical teams and the implementation of technology-based enterprise solutions for a variety of businesses including financial services, high-tech communications, aerospace and equipment manufacturing, industrial warehousing and distribution. Demonstrated strengths in process engineering, project management, cost control and technical operations. Spearheaded the implementation of mission-critical systems and improvement projects resulting in multi-million-dollar cost reductions. CORE QUALIFICATIONS * Integration of Information Systems & Operations * IT Implementations (ERP, PLM, SCM, MES) * Process Improvement (Lean, Six Sigma, ITIL v3) * Systems Implementation, Training, and Support * Value Stream Mapping and Process Design (BPM) * Facilitate Workshops, JAD Sessions, Design Reviews * Integration of Systems and Business Architecture * Systems Requirements, Integration and Testing * Infrastructure Improvements/Upgrades * Business and Technical Interchange * Process Modeling, Simulation and Analysis * Published author (book chapters and journal articles) WORK EXPERIENCE PRINCIPAL CONSULTANT 2007 - PRESENT Process improvement projects for several firms: American Express, Ticketmaster, and a medical mfg. company. * Designed ITIL transformations of Amex technology infrastructure management processes for service improvement o ProVision modeling of activities, roles and systems to improve strategic core processes for IT service management including capacity management, request fulfillment and continual service improvement o Led the development of a testbed and simulation modeling tool for midrange application server capacity o Developed and implemented a statistical modeling tool using Excel and SAS for time-series and multiple regression analysis of mainframe CPU consumption for financial forecasting * Developed a portfolio of improvement projects for Ticketmaster's CTO, CFO and Head of North American Operations * Lean transformation of medical production processes achieved increased throughput and reduced cycle time by 65% INTEL, INC. & ARIZONA STATE UNIVERSITY - Chandler, Tempe, Arizona 2004 - 2008 Research Associate, Instructor, Completed Ph.D. coursework and dissertation research. Funded Research (2004-2007) Completed Intel sponsored research in supply network integration, business process modeling, and collaboration automation Performance Milestones: * Completed Industrial Engineering Ph.D. coursework in Industrial and Management Systems & Operations Research with a minor in Supply Chain Design and Management from the ASU Carey School of Business * Successfully completed comprehensive examinations, dissertation proposal and research * Published book chapter and journal articles and presented research at academic conferences * Taught industrial engineering courses in engineering economics and enterprise modeling and analysis KINETX - Tempe, Arizona 2003 - 2004 Led the creation of a new consulting practice providing supply chain services Director, Engineering & Supply Chain IT Services (2003-2004) Recruited by the Chief Operations Officer to lead the creation of an engineering and supply chain information technology consulting practice to extend the company's services portfolio. Developed service offerings for the new practice including engineering systems integration, and created alliances with several firms to establish new service capabilities. INTEGRATED INFORMATION SYSTEMS - Tempe, Arizona 1999 - 2003 Built a new engineering, manufacturing and supply chain consulting practice from nothing to over $2M/year in revenue. Vice President and Director - Systems and Supply Chain Consulting Recruited by the CEO to develop a new consulting practice providing process and technology expertise to transform clients engineering and operational systems. Built the practice focused on process improvement and enterprise system implementations with full responsibility for managing client relations and supervising teams of consultants. Promoted from Director to Vice President. Successfully led projects for high profile clients including Honeywell and MD Helicopters. Developed strategic alliances with enterprise systems software providers MatrixOne (now Seimens) and i2. Client Projects: * Goodman Manufacturing - Warehouse Management Systems integration, distribution and supply chain improvement * Honeywell Engine Systems Accessories - New system supporting engineering design and lean product development * Honeywell Aerospace Electronics Systems - Portfolio of projects re-engineering the supply chain and delivering over $10M in gross margin improvement * Honeywell Engines - Product Lifecycle Management (PLM) systems integration with SAP Enterprise Resource Planning * MD Helicopters - PLM system for engineering designs, bills of material, and manufacturing engineering process plans * On Semiconductor - PLM system implementation supporting engineering bills of material and drawing revisions * Applied Materials - PLM systems integration and implementation support MOTOROLA - Chandler, Arizona 1992 - 1999 Hired by the Director of the Space Segment of the IRIDIUM program and held a number of critical roles during the life of the program including program management, information systems design and implementation, and operations leadership for this multi-billion dollar satellite production and launch program that achieved an industry transforming rate of building one satellite per week, and launching over 70 satellites in just a year. Manager - Enterprise Systems and Project Management (1995-1999) * Led the engineering team responsible for implementation of information systems hardware and software for development, manufacturing, supply chain integration, and launch of a constellation of 72 satellites. The ERP, SCM, PLM and MES systems implemented by my team were critical for the one-a-week build of satellites, and tracked full product traceability, generated the satellite software for loading into flash memory, and assured the integrity of satellite hardware and software configuration prior to test breakdown, shipment, and launch. * Leader of a $2M Y2K remediation effort focused on satellite test equipment and engineering development workstations. * Participated in CMM Level 3 assessment, achieved 100% reliability in factory systems and the launch software factory. Systems Engineer, Computer Integrated Manufacturing and Operations (1993-1995) * Lead a multi-cultural team of communications engineers in Russia, China, and at Vandenberg Air Force Base to architect and implement communications systems for launch site operations. * Lead engineer responsible for requirements and design of engineering, production and launch site control systems. Project Management and Controls (1992-1993) * Lead cost analyst and negotiator for contracts with Lockheed, Raytheon, and IBM for hardware and systems support * Responsible for estimating and consolidating the budgets for a $3.2 Billion system development program and a 5 year, $3 Billion Operations and Maintenance phase. Presentation of budgets to Vice Presidents and Board Members BOEING - Seattle, Washington 1989 - 1992 X Recruited by the VP of the Fabrication Division of Boeing to work with the team putting in a new $850M Sheet Metal Center in Auburn, WA where I was responsible for integration and test plans for the automation and storage/retrieval components of this high tech manufacturing center, and for developing critical reliability and maintainability analyses for the factory's startup and operations. I was subsequently recruited to the Boeing 777 development team where I built information systems used to estimate the cost of the airframe for pricing the Japanese work statement. Engineer - Finance Estimating Systems (1991-1992) * Developed cost analysis algorithms and software systems for estimation of airframe material and manufacturing labor costs through the life of the production program. * 777 Design Build Team support for value engineering and design-to-cost methods and software tools. Engineer - Facility Design, Computer Integrated Manufacturing and Operations (1989-1991) * Plant layout, systems integration, project planning , testing and startup of plant operations. * Lead engineer responsible for systems analysis for reliability and maintainability of automation and storage/ retrieval systems. Analysis led to reduced cost and heightened reliability and maintainability of critical automation components. MOTOROLA - Scottsdale, Arizona 1987 - 1989 Offered a fellowship by Motorola and ASU for participation in the Corporate Leadership program during which I completed my MS in Industrial Engineering and completed a number of projects for Motorola's Government Electronics Group including: analysis and improvement of a high-tech electronics manufacturing facility, development cost planning and tracking systems for government contracts, and development of a knowledge based simulation tool for network design. Industrial Engineer - Production, Cost Management and Control/Reduction Systems * Developed labor and material cost analysis software and simulation analysis of electronics manufacturing processes * Published two book chapters and MS Thesis on knowledge based systems analysis and simulation WALBAR METALS/COLT INDUSTRIES - Chandler, Arizona 1987 Recruited by the Division Manager to develop processes and systems for a startup turbine engine component repair facility. Developed a database application for process planning and cost estimation for turbine component repair, and improved inventory tracking and process controls throughout the plant. PELLA WINDOWS - Tempe, Arizona 1985 - 1986 Led and completed three engineering projects as an intern including: work improvement and workplace layout, facility layout and design of a new production plant, and an award winning employee development and training program. EDUCATION ARIZONA STATE UNIVERSITY - Tempe, Arizona Ph.D. in Industrial Engineering Industrial and Management Systems Engineering & Supply Chain Management GPA: 4.0 MS in Industrial Engineering - Computer Integrated Manufacturing Motorola Corporate Leaders Fellowship GPA: 4.0 BSE in Industrial and Management Systems Engineering - Computer Aided Processes Summa Cum Laude MOTOROLA UNIVERSITY - Schaumberg, Illinois Augusta Institute for Middle Managers Motorola Management Institute - Global Institute for Managers