DONNA DOBBINS

SENIOR SALES MANAGER

Dynamic, growth-oriented professional with over 27 years of experience driving s
ales and profitable business relationships for banks and lending institutions. I
nstrumental in achieving results gains to revenue and volume through developme
nt and nurturing of alliances with key partners.
Confident and flexible leader, reputable for strong direction of teams and oper
ations, with a recognized ability to provide the support and expertise that lead
to success.
Forward-thinking strategist who inspires loyalty and trust by delivering consis
tent and knowledgeable service.

New Business/Account Development Organizational Development Team Building & Le

adership
Mortgage Industry Expertise Relationship Building P&L Management Customer Ser
vice
Strategy Development Start-up Operations Operations & Change Management

PROFESSIONAL EXPERIENCE
WELLS FARGO HOME MORTGAGE, San Jose, California 2003-2008
Mortgage arm of global financial services company.
Area Builder Sales Manager / Builder Branch Manager National Builder Division
Targeted new business opportunities within the Bay/Greater Bay area proactively
identified and contacted high-level builder executives to initiate partnerships
. Cultivated new accounts, serving as primary liaison between Wells Fargo and bu
ilders. Organized and led engagements to exchange information/concerns and to re
view and ensure fulfillment of expectations. Conducted periodic production meeti
ngs to assess business pipeline.
As Branch Manager, recruited, hired, and led Home Mortgage Consultant (HMC) sale
s team and support staff. Assigned annual volume and production targets to HMCs,
monitoring quarterly progress and delivery goals. Oversaw Branch P&L, including
review of operating, office, and supply expenses. Facilitated staff meetings to
instill focus on goals and customer service, and communicate with senior manage
ment on issues of concern.
Major Highlights
Boosted traffic and home/condominium sales overall loan volume increased 33% i
n the first 18 months by initiating and growing vital builder relationships.
Brought in business by convincing existing business partners and builders to wo
rk with Wells Fargo Home Mortgage and adding the Builder Division as a preferred
lender.
Captured JV partnership (competing with Countrywide) with John Laing Homes by w
orking with its Bay Area President for 16 months developed a positive rapport s
enior management team. Represented WFHM at weekly meetings and acted as liaison
between builder and Wells Fargo.
COUNTRYWIDE HOME LOANS, Fremont and Irvine, California 2001-2003; 1999-2000
Nationwide mortgage banking leader with a dedicated Builder Division. Acquired b
y Bank of America in 2008.
Branch Manager (2001-2003)
Piloted branch activities, leading both sales and operations staff and managing
P&L. Recruited, hired, and provided initial and ongoing training. Partnered with
Operations Manager to develop strong customer service strategies and served as
Branch Representative at manager and regional meetings. Researched and identifie
d business opportunities with Realtors and Builders.
Continued

DONNA DOBBINS Page 2 dddcc60e@westpost.net

COUNTRYWIDE HOME LOANS, continued

Bay Area Account Manager National Builder Division (1999-2000)
Pursued and developed retail builder accounts throughout the Bay Area, teaming w
ith local branches to assign qualified, dedicated loan agents to new-home commun
ities. Managed local and corporate-level builder relationships - accompanied loa
n agents and branch managers on sales calls to, providing vital coaching and exp
ertise to ensure service quality and customer satisfaction.
Major Highlights 1999-2003
Played key role in achieving 100% increase in builder relationships as Branch M
anager.
Surpassed annual purchase goals capitalized on industry reputation and allianc
es to bring in new Bay Area builder accounts
Grew business continually through development of new builder accounts, which we
re increased by 55%. Boosted overall loan production 45%.
SOMA LIVING, San Francisco, California 2000-2001
Full-service real estate and mortgage banking company.
Vice President & Builder Sales Manager
Recruited by EVP of Mortgage Banking Division to develop and manage builder acco
unts throughout the Bay Area.
Major Highlights:
Advanced success through proactive identification of new opportunities with ret
ail and wholesale builders, with a focus on achieving preferred lender status.
Optimized operations by lending support to Company stores and teaming with corp
orate staff to develop innovative procedures and strategies to increase and serv
ice business partners.

ADDITIONAL HISTORY
Bank of America, San Francisco, California
Vice President & Statewide Manager Builder Sales Division
Spearheaded sales, production, personnel/operations, and administration for div
isions main office, as well as multiple satellite offices throughout California.
Achieved 85% staff retention and maintained high-level customer service through
expert direction of main office relocation from San Mateo to East Bay facility.
Surpassed companys expectations through a difficult and declining real estate m
arket, while maintaining production and service standards, by championing servic
e standards process, developing goals and objectives, and effectively managing e
mployees.
Significantly reduced Account Managers expenses by instituting monthly guidelin
es and limits on cell phone bills, mileage and business development.
CAREER NOTE: Previous roles with Bank of America Assistant Vice President/Build
er Account Manager, and Assistant Vice President/Sr. Home Loan Specialist.

PROFESSIONAL AFFILIATIONS
Home Builders Association of Northern California (HBANC)
Santa Clara County Realtors Association
National Association of Professional Mortgage Women (APMW)
Past Program Chair & Board Member