Professional Documents
Culture Documents
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PROFESSIONAL OVERVIEW
SENIOR-LEVEL HUMAN RESOURCES STRATEGY AND MANAGEMENT
STAFFING AND HUMAN RESOURCES SENIOR EXECUTIVE demonstrating two decades of succe
ss in the growth and management of large multi-locational search and staffing or
ganizations. Deliver world-class service to clients that result in account reten
tion and business growth in highly competitive markets. Broad experience encompa
sses onsite engagements and locations with multiple sites. Change agent adept in
migrating systems and personnel to new philosophies and procedures.
AREAS OF EXPERTISE
* Sustainable Best Practices
* Continuous Process Improvements
* Effective Leadership
* Account Profitability
* Regulatory/ Litigious Issues
* New Business Development
* Agency & Corporate-side Experience
* Visionary Direction Across Multiple Functions
* Computer Proficiency
* Business Concepts & Solutions for Human Resources & Staffing
* Comprehensive Human Resources Knowledge
* Persuasive Presenter, Negotiator & Mediator
PROFESSIONAL EXPERIENCE
ON-TIME STAFFING, Camden, New Jersey 11/2009 - 5/2010
Account Manager, Missa Bay
Recruited to assist this 700-flexible employee food processing/packaging firm (R
edi-Pak Foods) struggling with workforce challenges at three manufacturing plant
s on two campuses. Supervised five staffing coordinators covering nine departmen
ts in a two-shift operation. Assisted in filling positions. Served as point of c
ontact for on-site client. Conducted in-house recruiting and selection process f
or on-site client. Developed staffing objectives and applicant sources; oversaw
candidate database. Facilitated Staff Suite training and new hire orientation fo
r staffing coordinators. Educated management to staffing goals and strategies. T
racked attendance and occurrences. Managed weekly payroll processing. Audited ne
w hire paperwork. Composed and audited Workers Compensation reports of claims.
Untrained immigrant workforce (from China, Africa, Thailand and Mexico, many non
-English speaking) generated unique previously untenable challenges successfully
addressed by:
* Hiring Chinese-speaking floor supervisors to better handle staff communication
, direction and management.
* Increased attention to worker concerns, improving employee relations and turno
ver, and thereby reducing re-training costs.
* Ensured proper immigration policies remained 100% compliant.
* For a major client (Wawa), optimized account relationship and fostered trust i
n products and services. Quality awareness resulted in account retention.
* Implemented controls to stabilize hiring, training and communication while mai
ntaining regulatory compliance. Once in place with capable leadership empowered,
was able to eliminate my role.
UNIQUE ADVANTAGE, Philadelphia, Pennsylvania 7/2008-7/2009
On-location Manager, The University of Pennsylvania
Installed, managed and grew this major account on behalf of a $300 million woman
/minority-owned firm that cultivates strategic alliances to address the unique p
rofessional and support-level human resources needs of its clients. Generated an
d administered action plans to build business and ensure profitability. Utilized
a visionary approach to anticipate staffing needs via shifts in the business an
d performed competitive analysis to remain viable in a competitive, economically
challenged environment. Incorporated the complete staffing portfolio and other
appropriate Alliance programs; interacted with subcontractors and determined pri
cing policy; coordinated billing / consolidated billing process. Developed and p
resented proposals and client reviews. Collaborated with principals. Planned and
oversaw associate and client focus groups. Negotiated and set competitive compe
nsation. Remained abreast of associates requiring skills development training an
d tracked results.
* Consistently increased department penetration and broadened scope of job funct
ions account wide for this client with 14 colleges requiring hundreds of tempora
ry staff in accounting, information technology and administrative support.
* Prior to assuming role, seat was vacant for 90 days; generated synergy and qui
ckly motivated staff to perform.
* Identified and communicated cross-market opportunities; significantly increase
d market share.
* Achieved firm's cash management benchmarks via weekly collections calls on out
standing invoices.
* Attained targeted GP% by managing pay/bill spread, increase of market share an
d broadened job-type portfolio.
* Established and directed strategies to recruit and retain associates. Delivere
d appraisal of work performance.
* Communicated associate availability to development and acquisition teams. Ensu
red adequate staffing coverage.
* Served as an integral team member and mentor to on-location representatives.