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Rick Dunlop 432 ROBERTS AVENUE, GLENSIDE, PA 19038

RESIDENCE (215) 887-1418 - CELLULAR (215) 287-1674

rde382e6@westpost.net
PROFESSIONAL OVERVIEW
SENIOR-LEVEL HUMAN RESOURCES STRATEGY AND MANAGEMENT
STAFFING AND HUMAN RESOURCES SENIOR EXECUTIVE demonstrating two decades of succe
ss in the growth and management of large multi-locational search and staffing or
ganizations. Deliver world-class service to clients that result in account reten
tion and business growth in highly competitive markets. Broad experience encompa
sses onsite engagements and locations with multiple sites. Change agent adept in
migrating systems and personnel to new philosophies and procedures.
AREAS OF EXPERTISE
* Sustainable Best Practices
* Continuous Process Improvements
* Effective Leadership
* Account Profitability
* Regulatory/ Litigious Issues
* New Business Development
* Agency & Corporate-side Experience
* Visionary Direction Across Multiple Functions
* Computer Proficiency
* Business Concepts & Solutions for Human Resources & Staffing
* Comprehensive Human Resources Knowledge
* Persuasive Presenter, Negotiator & Mediator

PROFESSIONAL EXPERIENCE
ON-TIME STAFFING, Camden, New Jersey 11/2009 - 5/2010
Account Manager, Missa Bay
Recruited to assist this 700-flexible employee food processing/packaging firm (R
edi-Pak Foods) struggling with workforce challenges at three manufacturing plant
s on two campuses. Supervised five staffing coordinators covering nine departmen
ts in a two-shift operation. Assisted in filling positions. Served as point of c
ontact for on-site client. Conducted in-house recruiting and selection process f
or on-site client. Developed staffing objectives and applicant sources; oversaw
candidate database. Facilitated Staff Suite training and new hire orientation fo
r staffing coordinators. Educated management to staffing goals and strategies. T
racked attendance and occurrences. Managed weekly payroll processing. Audited ne
w hire paperwork. Composed and audited Workers Compensation reports of claims.
Untrained immigrant workforce (from China, Africa, Thailand and Mexico, many non
-English speaking) generated unique previously untenable challenges successfully
addressed by:
* Hiring Chinese-speaking floor supervisors to better handle staff communication
, direction and management.
* Increased attention to worker concerns, improving employee relations and turno
ver, and thereby reducing re-training costs.
* Ensured proper immigration policies remained 100% compliant.
* For a major client (Wawa), optimized account relationship and fostered trust i
n products and services. Quality awareness resulted in account retention.
* Implemented controls to stabilize hiring, training and communication while mai
ntaining regulatory compliance. Once in place with capable leadership empowered,
was able to eliminate my role.
UNIQUE ADVANTAGE, Philadelphia, Pennsylvania 7/2008-7/2009
On-location Manager, The University of Pennsylvania
Installed, managed and grew this major account on behalf of a $300 million woman
/minority-owned firm that cultivates strategic alliances to address the unique p
rofessional and support-level human resources needs of its clients. Generated an
d administered action plans to build business and ensure profitability. Utilized
a visionary approach to anticipate staffing needs via shifts in the business an
d performed competitive analysis to remain viable in a competitive, economically
challenged environment. Incorporated the complete staffing portfolio and other
appropriate Alliance programs; interacted with subcontractors and determined pri
cing policy; coordinated billing / consolidated billing process. Developed and p
resented proposals and client reviews. Collaborated with principals. Planned and
oversaw associate and client focus groups. Negotiated and set competitive compe
nsation. Remained abreast of associates requiring skills development training an
d tracked results.
* Consistently increased department penetration and broadened scope of job funct
ions account wide for this client with 14 colleges requiring hundreds of tempora
ry staff in accounting, information technology and administrative support.
* Prior to assuming role, seat was vacant for 90 days; generated synergy and qui
ckly motivated staff to perform.
* Identified and communicated cross-market opportunities; significantly increase
d market share.
* Achieved firm's cash management benchmarks via weekly collections calls on out
standing invoices.
* Attained targeted GP% by managing pay/bill spread, increase of market share an
d broadened job-type portfolio.
* Established and directed strategies to recruit and retain associates. Delivere
d appraisal of work performance.
* Communicated associate availability to development and acquisition teams. Ensu
red adequate staffing coverage.
* Served as an integral team member and mentor to on-location representatives.

RICK DUNLOP Page 2 of 2

PROFESSIONAL EXPERIENCE (cont'd)


ON-SITE STAFFING, Morrisville, Pennsylvania 6/2003-5/2008
Senior Human Resources Manager, 2006-08; Human Resources Manager, 2003-06
Directed daily administration of an exclusive HR management contract with the To
ll Integrated Systems account (div. of Toll Brothers). Coached and met regularly
with on- and off-site management staff as well as Toll staff and IT consultants
. Integrally involved in identification and resolution of all issues of concern.
Reported to company owner and vice president of Plant Operations. Placed two wo
rk forces - manufacturing and administration - served as point of contact with a
ccount decision makers for temporary to permanent placements. Company fluctuated
(from building 100 houses weekly to 20 per week due to economic trends) and dow
nsized workforces. Oversaw execution of client's certified staff training progra
ms that enabled skills-based pay. Continually expanded sphere of influence to ca
pitalize on new business opportunities. Oversaw facilitation of job fairs. Spear
headed establishment of a 401(k) plan.
* In 2006, opened Knox, Indiana facility. Performed mass hiring of new employees
.
* Consulted with Toll HR / Benefits Group re: safety, accidents, FMLA, LOA, time
-off accruals and insurance. Responded to harassment and discrimination claims.
Reduced Workers Compensation exposure. Established/co-chaired Safety Committee.
* Educated managers regarding discipline, performance and safety. Audited docume
ntation to ensure compliance. Audited handling of confidential personnel records
, administration of drug testing and background checks, and competency test resu
lts.
EXPRESS PERSONNEL SERVICES, Oklahoma City, Oklahoma 2/2001-5/2003
Corporate Developer
Directed 11 franchisees in the Northeast/Mid-Atlantic Region to ensure complianc
e with corporate policies while coaching them to optimize their bottom-line resu
lts. Served as a resource that provided support in all areas of staffing sales a
nd operations while promoting company's mission and methodologies. Coordinated a
nd conducted year-round regional training.
* Developed and rolled out compensation incentives that utilized competition, ac
countability and recognition for achievements. Introduced opportunities for insi
de and outside sales team to collaborate and communicate. Incentives resulted in
sales increase to $15.5M (up 4.65%) with gross margin of $3.9M.
* Traveled along the Northeast Corridor to successfully open five new offices wi
thin 24 months.
* Originally hired as Area Director. Promoted based on performance.
RANDSTAD, Philadelphia, Pennsylvania 2000
Business Development Manager
Based on history of leadership, transferred to Center City Philadelphia to asser
tively focus on accounting, information technology and legal placements, all new
to Randstad in this highly-competitive metropolitan market. Collaborated with t
he Strategic Intelligence department to generate sales and marketing plan using
sphere of influence.
* Within 30 days, created list of 150 top contacts and all potential clients tar
geted for business development.
* Within 45 days, productive relationships resulted in 41 direct hire and temp-t
o-hire job orders.
THE PLACERS, INC., acquired by RANDSTAD in 1998, Feasterville / Abington, Pennsy
lvania 1997-2000
Business Manager / Profit Center Manager
Full P&L accountability for Feasterville and Abington offices. Generated account
ing, I.T. and legal professional search assignments. Hired and supervised team o
f 13 in two locations; established goals and motivated staff. Conducted biannual
performance appraisals.
* Grew talent working from 185 to 320 staffers per day, and top-line revenue fro
m $3M to more than $6M annually.
* Established Toll Brothers partnership and an on-site/off-site assignment for t
he Franklin Mint, Vanguard and First Union.
* Adept in growth management, selected to initiate startup of a new Abington off
ice. Blended direct hire and temporary staffing and doubled talent working from
45 to 90 staffers daily, and top-line revenue from $850k to $1.6M annually.
AMES / STANDBY, acquired by THE PLACERS, INC. in 1997, Feasterville, Pennsylvani
a 1994-1997
Account Executive / Business Manager
Proactively established and expanded accounts throughout Northeast Philadelphia,
and Bucks and Montgomery counties.
* Secured $2.4 M in direct hire, evaluation/hire, temporary and on-site job orde
rs.
* Full P&L accountability; grew talent working from 185 to 320 daily, and revenu
e from $3M to more than $6M annually.
PRESCOTT MORGAN FORBES, Philadelphia, Pennsylvania 1987-1994
Principal / Executive Search Consultant
Initiated contingency searches for mid- to upper-level Management Information Te
chnology / high-technology sales and marketing candidates. Generated, managed an
d grew accounts; secured job orders and wrote title specifications. Sourced, scr
eened, recruited and guided talent through interview process by preparing, debri
efing, negotiating and finalizing the successful match.
EDUCATION Certified Temporary Staffing Specialist - National Association of P
ersonnel Services, 1997-2003

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