____________________OBJECTIVE____________________

A position in the field of informaiton technology (IT) utilizing extensive compu

ter knowledge, organizational abilities, strong people skills, and business expe
rience.
____________________EDUCATION____________________
2010 - B.S., Computer Science (In Progress)
Morehouse College, Atlanta, Georgia
Completed course work in operating systems development and programming languages
, which has significantly contributed to my expertise in software development an
d troubleshooting.
Additional course work toward a Electrical Engineering degree.
Contributed to the university and surrounding community with activities through
AUC Japan Studies Club organization
____________________SUMMARY____________________
Computer Science/Information Technology
Experienced IT professional with expertise in Windows-based environments, networ
king and TCP/IP. Outstanding customer service skills resolving technical issues
and educating end-users. Team player making significant contributions to team an
d individual success.
Office Management/Customer Service
Office assistant and customer service professional with more than 1 1/2 years ex
perience. Strong attention to detail and demonstrated success in working with cu
stomer orders, numbers, research, shipping and receiving. Outstanding attendance
record. Honest and dependable.
General
Recent graduate with independent work habits, an analytical mindset, and the ver
satility to resolve multifaceted issues despite the challenges of changing prior
ities, imminent deadlines, and differing team agendas. Characterized throughout
employment and academic life as a self-starter; an individual committed to deliv
ering solutions and possessing the ability to apply complex technologies that tr
anslate business needs into a practical reality.
____________________SKILLS____________________
* Help Desk Management, Network Setup And Administration
* Preventive Maintenance, Network Plus TCP/IP
* Desktop, Laptop, And Printer Maintenance and Repair, Wireless Networking
Windows 2000/XP/Vista/7
____________________PROFESSIONAL EXPERIENCE____________________
2009 to Present - Front Desk/IT Support/Misc
Atlanta Tire Depot, Atlanta, Ga
* Installed operating systems and applications and conducted technical training
demonstrations
* Assisted financial and office personnel with hardware and software problems, p
rovided troubleshooting, and owned desktop and network issues to resolution
* Researched and resolved problems on workstations and LAN, including IP resolut
ion, cabling problems, and peripheral malfunctions
* Oversaw initial system analysis, assessing needs and resolving any issues rela
ted to various application design and development; provided design and implement
ation of LANS/WANs, Fileservers and Workstations
* Provided client training relative to point of sale (POS) software
* Advised customers on purchases
* Provided exceptional customer service and support
* Counted cash; and reconciled charge sales and cash receipts with total sales t
o verify accuracy of transactions
* Compiled reports, such as cash receipts, customer-bill charges, and sales for
accounting and management purposes, or supervised clerical workers preparing rep
orts
2008 to 2009 - Student Computer Consultant
Morehouse College, Atlanta, Ga
* Performed troubleshooting of personal computers and peripheral equipment for s
tudents and faculty, identifying problems and providing solutions
* Helped introduce streamlined student check-in and repair procedures. Contribut
ed considerable data to knowledge base.
* Earned a reputation as a valuable and cooperative coworker by: being fair, hon
est, and willing to help others when needed; effectively resolving conflicts at
appropriate times; and assisting new managers and other staff to become familiar
with policy and operations
* Actively tracked and followed up on trouble tickets, reducing average response
time from 1-2 days to 3-4 hours.
* Built, maintained, and repaired computer systems to improve speed, reliability
, and efficiency of operation.
* Developed and implemented desktop computing and networking standards and proce
dures to simplify network environment and troubleshooting.
2007 to 2008 - Maintenance/Repair Manager
GCS Barcode Solutions, Decatur, Ga
* Provided maintenance for barcode label printers and scanner in a highly active
warehouse environment. Also responsible for coordinating with IT depatment on i
nstallation/replacement of networked barcode equipment.
* As part of a $80,000 development contract, developed an extensive preventive m
aintenance program for client company, including spare inventory and scrap equip
ment management systems and toner recycling services.
* Skills developed include project management, action planning, inventory manage
ment and tracking, and network sharing.