ARTHUR MICHAEL ESCOTO

7645 Silver Mallard Ave

Las Vegas, NV 89131
702-612-3744 (Cell)
aee9776e@westpost.net (email)
PROFESSIONAL SUMMARY
A number of years experience in Customer Service, Credit & Collections, Training
, Business Management, reporting all data regarding daily work load, Talking to
and setting up special payment terms for customers that are having hardships, de
velopment and finance field. Intimately familiar with credit and collections set
up, maintaining dept & Management as it relates consumer debt collection as wel
l as for-profit education and general business. All areas of educational financ
e with regard to student's accounts (Title IV, Military, Corp Reimbursement, Voc
Rehab, Credit Union's, Cash & other forms of payment of tuition). Extensive exp
erience in employee training and retention at the operational and corporate leve
l. Strong management skills with a history of success in the areas of personnel
development and mentoring. Well-versed in implementing and enforcing company p
olicies and procedures. Strong background in problem solving, and financial trou
bleshooting. Bi-lingual (completely fluent in Spanish) and available to travel
domestically and internationally as required. Polished relational and communica
tion skills, aggressive, energetic, persistent, innovative and results-oriented.

PROFESSIONAL EXPERIENCE
06-06 to 04-08 The College Network
Las Vegas NV
Administrator
Special Program Assistanc
e
05-07 to 04/08
Talking to customers that are having hardship issues and unable to make full loa
n payments. Set up payment assistance for a short term to help them get back on
track. Prepare payment assistance contracts and mail out to customers for they t
o fill out and sign, then return to start program. For the Director of Relation
s I prepare Dispute Resolution Committees letters, data information sheets, Rele
ase and Settlement Agreements, Scholarship offers & Payment Extension Letters. P
repare monthly excel spreadsheet detailing these items and time took to give to
Director of Relations. Deal with Corporate Accounting on several issues. Other d
uties as needed.
06-06 to 05/07 Financial Services Representat
ive
Do collections on portfolios for credit unions that funded the loans for the cus
tomers. Take payments, average 100 to 200 calls per day to delinquent customers.
Researched missing payments or misapplied payments. Did payments in full on loa
ns when needed.

10/05 - 06-06 LAS VEGAS COLLEGE, HENDERSON, NV

Business Manager
Managing student accounts, Posting of incoming funds and, processing refunds wit
hin prescribed regulatory time frames. Developed key relationships with vendors
and reconciling of Accounts Payable for these vendors. Ordering and Maintainin
g inventory of books, scrubs and other supplies. Providing Analytics of school'
s financial performance to the Campus President. Managed staff of one Collector
and two bookstore staff members. Other duties as needed.
4/05 - 7-05 PROFESSIONAL FITNESS INSTITUTE, Las Vegas, NV
Financial Advisor
Worked with Sallie Mae Signature loans Division to receive funding for
Professional Fitness Institute (PFI) students for their career education. Did a
ll daily deposits, reconciled daily banking, wire transfers from Sallie Mae as w
ell as Voc Rehab students. Was responsible for petty cash and all campus purcha
ses. Responsible for all Accounts Receivable as well as all of Accounts Payable.
Responsible for all G/L records and reconciliation on a daily basis to be subm
itted to the accounting firm for PFI on the last day of each month. Worked will
all enrollment staff as well as Campus Director and Instructors to resolve any
issues that arose. Dealt with any and all misc issues each day.
2/97 - 3/04 UNIVERSITY OF PHOENIX, Las Vegas, NV
Financial Services Manager/Accounts Receivable Manager
Reconcile Day's sales outstanding, G/L, etc for all five financial services depa
rtments including one in Reno as well as reviewing each staff member's accounts
for all types of payment types used by students. Worked with staff of two Colle
ctors at main campus. Also continued Managers same work listed below as well as
covered for other Financial Services at learning centers when needed.
Accounts Receivable Analyst/Coordinator
Started in February 1997 as a temporary employee. Hired full time in May 1999 b
ased on exceptional performance. Responsible for ensuring that campus accounts r
eceivable (A/R) over 90 days does not exceed 10% of total A/R. Responsible for
reviewing and auditing each students account to be sure all charges, credits or
debits are given and that the outstanding balance is correct. Established A/R g
uidelines for Financial Services staff. Responsible to compile campus account a
nalysis reports for the Director of Financial Services. Charged with monitoring
all areas of student financial aid accounts including: Military Disbursements; D
irect Billing; Cash and Corporate Reimbursement. Responsible for training Finan
cial Services staff on mainframe computer systems, policy and procedure updates,
and assisting staff members with escalated student issues. Review and maintain
all collection placement accounts
12/96 - 1/97 TRIMM TECHNOLOGIES, Las Vegas, NV
Credit & Collection Manager
Responsible for A/R volume of over $60 million. Developed and revised new and ex
isting policy and procedure guidelines for the Credit & Collection Department af
fecting TRIMM's customer base in United States, Canada, and overseas. Establish
ed credit lines on new accounts, reviewed existing accounts, and reassigned cred
it lines and terms. Assisted in establishing, managing, and staffing accounting
trade shows. Visited high volume customers as well as collection problem custo
mers to assist in receiving payment both domestically and internationally
EDUCATION AND TRAINING
A.A.S. Degree - Health Sciences and Business Administration, CITRUS COLLEGE, Az
usa, CA,
Bachelors of Science in Business Administration, University of Phoenix, Las Vega
s, NV,
Master of Arts in Organizational Management
University of Phoenix, Phoenix, AZ
PROFESSIONAL ASSOCIATIONS
Credit Managers Association, California & Nevada.
National Association of Student Financial Aid (NASFA)
American Collectors Association, Several Divisions
Education Division both Domestic and International
Latin Chamber of Commerce, Nevada
Hispanics in Politics, Nevada (HIP)
Hispanic Employment Program, Nevada (HEP)
University of Phoenix Alumni Association Advisor, Nevada Chapter
American Collectors Domestic & International, Education Division
ADDITIONAL QUALIFICATIONS
Bilingual: English/Spanish
Computer proficiencies: Onyx, Microsoft Office Suite 2003, XP, which includes Ex
cel, Word & Power Point. Word Perfect, Windows 3.1, and Windows 95, 98 & XT
Seminars: Situational Leadership I & II
Credit and Collections Rep (Several Rep Levels)
Credit and Collection Management
Customer Services (Several Rep Levels)
Customer Service Management
Financial Analyst
Developmental Process
Understanding Production Dynamics
Understanding Client Management
International Trade Financing
Export Documentation, Procedures and Terms of Sales
Financial Aid Processing
Credit and Collections in Education