Project Quality Management

Quality and Grade

l Quality: the degree to which a set of inherent characteristics

fulfill requirements

l Grade: products that perform the same function but have

different technical characterstics.

Precision and Accuracy

l Precision : Consistency

l Accuracy : Correctness

Quality Management and Project Management

Some Important factors are:

l Customer Satisfaction

l Prevention over Inspection

l Continuous Improvement

l Management Responsibility

Cost of Quality

l Cost of Quality refers to the total cost of all efforts related to

the quality throughout the product life cycle. Project
decisions can impact operational costs of quality as a result
of product returns, warranty claims, and recall campaigns.

l Prevention cost

l Appraisal Cost

l Failure cost

l Internal Failure
 l External Failure

Prevention Cost

Arise from efforts to keep defects from occurring at all.

l Quality planning

l Statistical process control

Appraisal costs

Arise from detecting defects via inspection, test, audit

l Test and inspection of purchased materials

l Acceptance testing

l Inspection

l Field testing

Costs of failure of control (Costs of non-conformance)

Internal failure costs :Arise from defects caught internally and

dealt with by discarding or repairing the defective items

l Scrap

External failure costs :Arise from defects that actually reach

customers

l Complaints in warranty

Identify the Quality Cost Area

1) Rework

2) Material procurement costs

3) Investment in quality-related information systems

4) Quality training and workforce development

 5) Systems development and management

6) Product service

7) Product recall

8) Loss of reputation

9) Testing

10) Checking labor

11) Setup for test or inspection

12) Quality audits

Project Quality Management

l Quality Planning

l Perform Quality Assurance

l Perform Quality Control

Quality Planning

l Identifying which quality standards are relevant to the

project and determining how to satisfy them.

Input

l Scope baseline

l Stakeholder Register

l Cost performance baseline

l Schedule baseline

l Risk Register

l Enterprise Environmental factor

l Organizational Process Assets

Tools and Techniques

l Cost Benefit analysis

l Cost of Quality

l Control charts

l Benchmarking

l Design of Experiments

l Statistical Sampling

l Flowcharting

l Proprietary Quality Management Methodologies

l Additional Quality Planning Tools

Additional Quality Planning Tools

l Brain Storming

l Affinity Diagram

l Force Field analysis

l Nominal group techniques

l Matrix diagram

l Flow Chart

l Prioritization matrices

Output

l Quality Management Plan

l Quality metrics
 l Quality checklist

l Process Improvement plan

l Process boundaries

l Process configuration

l Process metrics

l Targets for improved performance

l Project Document update

Perform Quality Assurance

l Applying the planned quality activities to ensure the project

employs all processes to meet the requirements.

l Inputs

l Project Management Plan

l Quality Metrics

l Work Performance Information

l Quality Control Measurements

l Tools and Techniques

l Quality Audits

l Process Analysis

l Plan Quality and Perform QC Tools and

Techniques

l Outputs

l Organizational Process Assets

(Updated)

l PM Plan (Updated)
 l Project Document (Update)

Quality Control

l Monitoring project results for compliance with quality

standards and eliminating causes of unsatisfactory
performance

Perform Quality Control

l Inputs

l Project Management Plan

l Quality Metrics

l Work Performance Measurement

l Approved Changes Requests

l Deliverables

l Organizational Process ssets

l Tools and Techniques

l Cause and Effect Diagram

l Control Chart

l Flowcharting

l Histogram

l Pareto Diagram

l Run chart

l Scatter Diagram

l Statistical Sampling

l Inspection and Defect Repairs

 l Approved change request review

l Outputs:

l Quality Control Measurements

l Validated Changes

l Validated Deliverables

l Change Requests

l Project Management Plan(update)

l OPA (Updated)

l Project Documents(Updated)