Ann J.

Aylward
9265 Kipling Way
Machesney Park, IL 61115
815-520-7912
anniea31@comcast.net
Articulate Professional Salesperson
Summary of Qualifications
1.) I have experience with order processing.
2.) I have acted as a liaison between Sales Managers and Customers.
3.) I have helped resolve issues with customers and set customer expectations.
5.) I have over 5 years working in a customer service manufacturing industry.
6.) I am skilled in the use of Microsoft Excel, Word, Power Point, and Outlook.
7.) I have outside sales experience, and have given sales presentations to custo
mers.
8.) I have experience in sales quotes, freight quotes, and inventory management.
9.) I have built solid relationships with internal and external customers.
10.) I managed my own territory for 3 years at an international manufacturing c
ompany.
11.) Experience prospecting leads through trade shows, internet leads, and refer
rals.
12.) Leader in recognizing and solving issues before they become customer proble
ms.
Professional Experience
Zenith Cutter Co.
Sales Representative
February 2007 to September 2010
I managed my own territory with Zenith Cutter for 3 years. I sold industrial kn
ives to distributors and end users directly. I was responsible for creating new
accounts and growing my business on a year to year basis. I worked mainly in an
inside sales capacity, but I did some traveling in the immediate Chicago land ar
ea and surrounding states on occasion. This was a technical sales job which invo
lved selling industrial knives used in manufacturing processes. I had to have g
ood time management skills so I could make sales calls, consult with the enginee
ring department, and follow up on customer concerns such as coordinating shipmen
ts.
Pella Products Inc.
Head of Inside Sales
January 2005 - February 2007
I worked home shows, and I also worked the showroom floor giving presentations t
o customers. I introduced new sales people to our products. I attend a kaizen w
hich was a 1 week think tank for Pella in order to effect changes in the inside
sales process. At the end of the Kaizen I helped write a conversation guide to
train new employees in customer service and inside sales. The experience I gaine
d here was invaluable in making me a successful sales representative. I acquired
very important conversational and organizational skills in this position.
Dip-Seal Plastics
Inside Sales/Research and Development
May 1995 - July 1996
I worked with Eastman Chemical and Dow Chemical to help create and introduce new
products to customers in the food and toiletry business. Dip Seal is a product
that is used as a coating to help with corrosion resistance for metal. This was
primarily an inside sales position but it eventually became a research and devel
opment position as well. This change was necessary to fit our customers' needs a
nd enter a new market. I took a break to start a family after this position, bu
t would have loved to stay on. My position was becoming very interesting. I wo
rked a part time retail sales job in the evenings and weekends later on to keep
up on my skills and not become one dimensional.
Volunteer Work
Active
Rock River American Red Cross