BENJAMIN CAMPISI

105 Seminole CT.

Howell, NJ 07731
732-991-6755
Email: bcee1d28@westpost.net
EXPERIENCE
2009 - Present PROCAD CONSULTING
Howell, NJ
Consultant - President
* Allegro library creation & maintenance, installations, network troubleshooting
, PC Board Design
1998 - 2009 CADENCE DESIGN SYSTEMS INC. Tinton
Falls, NJ
Senior Client Support Engineer Manager - Project Manager - Reporting Analyst
* Manage a variety of customer service teams ranging from 5 to 23 employees (mai
nly remote), raising customer satisfaction to 6.7 from initial 4.8 (7.0 scale).
* Responsibilities include performance reviews, career development/coaching, ret
ention/recruiting of customer service personnel, setting of team goals, establis
h agents roles and customer service roadmaps
* Deliver customer service requirements, schedules, quality, resources, prioriti
es and dependencies and employee skill sets using Siebel Analytics and Nortel Sy
mposium IVR systems
* Responsible for customer resolution with customer contact & negotiation using
Siebel CRM
* Siebel project manager and liaison to the Siebel IT team. Ad-hoc reporting to
analyze customer service trends, key performance measurements, and deficiencies
in the product.
* Project Architect developing Siebel working with Product Management, Sales Ope
rations, Enterprise Architecture, as well as other Systems Engineering and Devel
opment teams.
* Manage multiple projects, lead cross-functional initiatives & build a team-ori
ented environment
* Maintain PC's and Unix workstations - updating Cadence & Siebel licenses and s
oftware
* Creating and maintaining computer software using scripting and other software
* Responsible for office network of computers with the following Operating Syste
ms - UNIX, Windows, Windows NT, AIX, Linux and syncing Blackberries
1982 - 1998 CADENCE DESIGN SYSTEMS INC. Red Bank, NJ
Client Support Engineer - Technical Leader
* Pre-Sales activities working closely with Sales Representatives tracking throu
gh Siebel
* Demonstrations, Seminars and Training to potential customers
* TMS training to develop strategies for new accounts
* Post-Sales activities working closely with customers to solve their software p
roblems using Siebel CRM, Analytics, training and creating reports internally an
d externally
* Project Leader on many service engagements
* Maintain PC's and Unix workstations - updating Cadence and Siebel licenses and
software
* Responsible for office network of computers with the following Operating Syste
ms - UNIX, Windows, Windows NT, AIX, Linux and syncing Blackber
COMPUTER SKILLS & LICENSE
* Proficient in Siebel CRM, Analytics, Nortel Symposium, Business Objects, SQL,
UNIX, Windows, Windows NT, Networking, Microsoft Word, Excel, PowerPoint, Access
& Project. Licensed in Life and Health Insurance
EDUCATION
* Certificate Mini MBA, Santa Clara University, Leavey School of Business
* Management/Computer Science, Middlesex County College, Edison, NJ
* Technology Certificate Electrical Engineering, Newark College of Engineering,
Newark, NJ